Category: meeting hell

And Then There Was Perspective

Yesterday as I was writing up a post about whether or not to take the brand new laptop allocated to my new employee and give him my old machine, I got a ping on interoffice chat from my employee in Costa Rica.

She and I had spoken earlier in the week and she told me some sad news. Seems that she and her husband have to sell their car because her aunt has demanded immediate repayment of a debt. They have worked and tried to find a way to get the money to pay it, but cannot.

The car has to go.

When I was in Costa Rica with this fabulous lady in May, I was impressed by how much she and her husband loved their car. It is a ten year old Kia and they had lovingly detailed it, put on nice wheels, kept the paint clean, reupholstered the inside and doted on the car.

They even told me how important this car was to them. It got them back and forth to work. It helped my friend take her sick mom to regular doctor appointments. It gave them freedom to get out of stuffy, overcrowded San Jose and to the ocean.

She was crying as she told me the news.

They had found a buyer who gave them quick cash and they re-paid their debt, which means that both she and her husband need to ride public transit, such that it is, to get to work every day.

I’ve been on the buses in San Jose, Costa Rica. It’s not that bad, just very crowded. My friend has to walk about a mile from her home to the bus stop on roads with no sidewalks (or “walk sides” as she calls them) in the oppressive heat and tropical rain and at night.

She assured me it would be ok. She and her husband were looking into getting a loan for another car. They both have good jobs and it seems likely the bank will approve.

So yesterday, when she pinged me, she was apologetic. “I was late to work today, I’m so sorry.”

This is quite unlike her, she’s very prompt and quite businesslike.

“That’s ok, are you all right?”

Seems there is an ongoing protest in Costa Rica and while she was able to get on the bus, ultimately the route was blocked by protesters and traffic so everyone had to get off the bus. She walked five kilometers to work (about three miles) in her work clothes and heels.

She was spitting mad and drenched with sweat and just really, really sad.

“Do you mind if I leave a little early today? I have to go to the government office to get a report to take to the bank so they can see if we can have a loan for a car.”

“No problem,” I responded. “Take care of yourself.”

I’d tell her she could work from home for a few days until this is sorted out, but they can’t get internet to their house. The infrastructure just doesn’t exist yet in her neighborhood.

Whatta world, whatta world.





A Costa Rican bus stop, and this is a nice one. In the hills, bus stops are little more than a bench carved into jungle overgrowth.




Image from You’re Not From Around Here and that post is totally worth reading. I suggest a click.




Ohmmmmmmahgod I Need To Smack A Coworker

So far this week I’ve been locked up in a conference room with a bunch of coworkers (from another organization) as we “frame up the situation and map out resolution.”

What. Ever.

It seems my little ol’ program is getting some attention, and in the long run it’s a good thing.

In the short run I have a bunch of people who understand squaddily poo about what I do now getting into my shorts and being shouty.

My little program has grown from a sideline that nobody cared about, and actively avoided, to a pretty significant strategic team with big spend. Meaning, I fixed a really BIG problem when no one else gave a rip, and now that it’s under control and earning some positive attention, everyone wants to lift it from me.

All the people I’ve spent two years begging to help me as I fought and threw rocks and banged my head on a brick wall are now harassing me about why I didn’t ask them for help sooner.

“I did!” I shout back, “About three times and your team shot me down every time! So I made my own rules.”

Yesterday afternoon we mixed it up pretty good. You may or may not have noticed this about me from the blog but…I’m a bit of a scrapper. You bring me the fight, I’m not going to back up.

My boss, on the other hand, is a self-described “Non-confrontational Swede”.

He was sitting next to me during the meeting and every now and again would lay a hand on my elbow and murmur “Calm down. It’s ok.”

Kind of hard to fight for my program when my boss would prefer I play nice.

So as I went into the meeting this morning, as a concession to my boss, I brought this with me:





I had little expectations that the warm chamomile would actually work, but the tag on the side of my cup was a good reminder. Stay calm. Go to my happy place. Mudra hands. Higher thinking. Be one with the process. Breathe.

What’s funny is that about an hour into today’s meeting as I stepped back from the fighting and just let it unfold, my Boss finally lost his sh*t. He took it as long as he could and then he let loose on those yahoolios.

When you have someone like a “Non-confrontational Swede” who is usually silent, when he shouts, it’s really something to behold.

I wanted to high five him but held back.

Even as my aggressive American ways sometimes cause my boss consternation, I think he also relies on me to be that person willing to stand up and fight.

In a weird way, his quiet ways and my not-so-quiet ways actually compliment each other pretty well.

Maybe Tazo should make “Smack a Coworker” blend?



No, Really…How DID I Get Here? Again.

And the earth turns and the seasons change and yet, the patterns remain.

This week I attended the same trade show as I attended last year. It’s a landmark in my company’s year.

The progression is something like: Summer. Performance reviews. Attend trade show.

It’s overwhelmingly large and despite this being my third year attending, it never gets any easier or less overwhelming.

Last year was particularly challenging, and I wrote the post you’ll see below. Rereading it, I’m back there in that same time and same place.

In fact, I was reminded of the post when I walked past that exact same mailbox on that exact same street and stopped. “Oh,” I thought to myself. “Yeah. Last year. A very, very sad day.”

I had to stand there a moment and let the sadness in. I had to mark the time. I had to make sure I didn’t forget.

“Then I straightened my spine, threw my shoulders back and walked ahead to meet my boss because he’s in town from London and has terrible jet lag.”

Because over time, some things change and some things don’t.

Happy Friday, ya’ll.



_________________________

Originally published October 6, 2011

How Did I Get Here?


Yesterday was not what I’d call an ordinary day by any definition.

Let’s roll back a few days to give you the backstory.

On Friday I stood shoulder to shoulder with my best friend inside an auction barn in Las Cruces. We tried to talk over the drone of an auctioneer and watched the local 4H kids walk their animals around a pen while local businessmen bid up the price.

On Tuesday, I stood on the show floor of one of the largest IT conventions in the US, surrounded by the drone of booth workers shouting out to passerby as I tried my very best to be all business.

I have to say, it was a bit disorienting. I guess that 180 degree turn in the span of just five days is the closest example I can get of who I am. Both auction barn and big corporate.

Yesterday was my second day attending the show and I was doing my best to stay grounded in the midst of the chaos that is any trade show.

While waiting for a morning meeting, I idly checked my email on my iPhone. I saw a note from one of my aunts letting me know that a dear uncle of mine had passed away. He had gone through a long and valiant battle with cancer, and for a while he got topside on that demon. Sadly, just yesterday he lost the fight.

I was instantly crushed and heartbroken. I couldn’t begin to imagine how my aunt must be managing. I’d sat with my mom in the days after my dad passed, and I know that for a woman to lose her husband of 40-plus years is a long, sorrowful journey. It is a world turned upside down.

Glancing at the clock, I saw it was time to go, so I put on my game face and got back to work.

Later I had to meet with a Senior VP of the company who demands answers as he fires off questions from a fire hose and I do my best to keep up. He’s brilliant but irascible.

After I finished with Mr VP, it was off to another meeting with a telecom carrier, and then a hardware manufacturer, and then…and then…..

It was a brutal day and I had gotten up extra early to get to San Francisco through morning traffic and suddenly the lack of sleep caught up with me. My legs and back ached.

But I pushed forward.

When the day was mostly over, it was time to go to the big celebration to close the show, a huge event put on over at Treasure Island.

I changed clothes in a dingy bathroom and then set out for the meet-up spot to catch a shuttle bus. I got myself turned around and walked about three blocks in the wrong direction, only to turn and walk back against of tide of city people at the end of their day.

I was tired, sweaty, in pain and generally DONE with the day when my iPhone buzzed. The Good Man conveyed to me the sad news about Steve Jobs.

As I had worked for the man for a decade, I felt a certain affinity for him and at that moment, it was the straw that broke me.

I leaned against a mailbox on New Montgomery street, while cars honked, police officers directed traffic and busses coughed fumes, and I cried.

I cried because after traveling then working at this show, I am worn down to a nub. I cried because I did a terrible job of comforting my godkids last week as I found myself at a loss to explain why their pigs had to die. I cried because my uncle was a good man with a good life but grief never gets easier. I cried because the passing of a legend means the end of a very profound era.

It’s just a little to much death in too short a time frame.

Sometimes when it’s all built up inside you and the pressure cooker is about to blow, and you’ve found the end of your tether, crying is just a real good way to let off some steam.

It only lasted a few minutes. Then I straightened my spine, threw my shoulders back and walked ahead to meet my boss because he’s in town from London and has terrible jet lag. He relied on me to help get him to the right shuttle. And my supplier expected me to “say some words” to the team. And every one expected me to be adult and professional when I felt anything but.

Thankfully I met up with a couple friends out on the island. They handed me beer and gave me nodding, knowing looks.

And today, while still sad, I’m trying to be myself again.

Or in the immortal words of Stevie Ray Vaughan, I’m “walking the tightrope/both day and night”






Image from Agent Faircloth



Rebel, Rebel

Baby did a bad, bad thing (with the assistance of butterfingers and gravity).




Apparently in a battle to the death, asphalt beats Gorilla Glass.

Good to know.

I suppose it could be said the timing is right since the new iPhone is due out soon. This is the perfect excuse to buy a new one.

Except.

Upon viewing my scarred device in a meeting, the IT team felt bad for me. One apps development guy said “Hey, I have an idea. You could do some testing for me.”

And he put a new phone in my hand.

The timing couldn’t have been more odd.



I guess in the wake of a $1 billion dollar verdict, going from an iPhone to a Samsung is about the most subversive thing I can do here in the Silicon Valley.

“Rebel, rebel, you’ve torn your dress….”




Photos Copyright 2012, Karen Fayeth, and subject to the Creative Commons license in the right column of this page. Photo of iPhone taken with a Samsung GalaxySIII and the onboard camera app. Photo of the Samsung taken with a busted iPhone4s and the Camera+ app.



Hitting Close to Home

I can’t abide people who are rude to waiters or assistants. — Tim Gunn, via Twitter

On the off chance you aren’t familiar with Tim Gunn, his main job is to mentor contestants on the television show Project Runway. He is also Chief Creative Officer with Liz Claiborne.

He’s a very stylish man and holds high standards in both manners and dress.

I am quite a huge fan of Mr. Gunn and enjoy watching both his style and compassion as he helps over-stressed designers through the rigors of competition.

The show Project Runway is quite inspiring to me, creatively, and so it was with little hesitation that I began following Mr. Gunn on Twitter as soon as he began tweeting.

Last week was a bit of a drag at work, and Mr. Gunn’s words were timely.

Part of my job is to oversee folks who provide end user support to employees of our company.

Help desk support is, truly, a thankless job.

As I told the Boss of my Boss last week, “People don’t email us just to say hi.”

No, people email us to dump big piles of vitriol and venom on my extraordinarily hard working and talented team.

My employees always fix the problem, and they do it quickly and with grace, but my goodness how demotivating it is to all of us to be constantly hammered with rude words and shouting.

When someone pings us, outlines their problem and asks for guidance, then great.

When someone fills an email with everything they think is wrong with my program, the company and the world, it’s brutal. Once or twice is easy to ignore. Over time, it builds up, like soot in a chimney.

I have to keep an eye on my team because burn out is a real possibility hovering over us all. It’s a management problem in any support organization.

I was feeling a little low, worried about my folks, and then I saw that simple powerful quote from Mr. Gunn.

I can’t abide by it either. If only I might add “help desk personnel” to the sentiment.

Glad to know that there are others in the world that believe it’s wrong to treat support folks of any stripe with bad manners. I’m hoping there are more who believe it’s wrong than believe it’s right.

Ok, lament over. Sometimes it feels good to vent off a little steam. Important to ease the pressure a bit so I can dive back in and be polite in the face of overt rudeness.

Here we go!

*sigh*



Boss of my Boss had much the same sentiment for me.




Image found all over the internet in various forms. If this one is yours, let me know and I’ll take it down or add attribution at your request.