Back In The Swing of Things

So, I’m back in the office after a week in Costa Rica. UK Boss is in country. The pace is back to normal. Whatever that means.

Today I sat down with the boss for a much needed, long over due one-to-one session.

It was about halfway through our hour chat that Boss Man said the words that chilled my soul.

“Right, so I just got the schedule for annual reviews. You’ll need to communicate dates to your staff. Self assessments are due by mid-June.”

Just like that. That’s all he said. Easy, breezy and calm.

Meanwhile, the sound of screeching demons and terror howls echoed in my mind.

Yes, it’s that time of year: Performance reviews.

I’ve been doing this manager gig for most of a decade, and still, performance reviews are the hardest thing I have to do every year.

Mainly because I don’t just blow them off and write canned phrases. I actually put in a lot of work on my performance reviews for my team.

I give performance reviews the way I wish they were done for me.

But never are.

That said, just because I care about them. Just because I put in effort. Just because they matter does not mean I actually enjoy writing them.

It’s hard work. Add to that, since I am a middle of the pack manager and not the big boss, I don’t get the set the raises and bonuses. I give input on my team but someone else makes the budget.

So I get to convey raises and bonuses that someone else has decided.

And they so rarely match what my employees deserve.

So I have to write a performance review to match the budget and not the actual performance of the employee.

Often, this can be the least gratifying thing I do all year.

That said, performance reviews are one of the things that separate the wheat from the chaff, the men from the mice, the mangers from the dilettantes.

Writing and delivering a meaningful performance review is what makes me a better manager. I think.

Oh, and in other news, my boss attended some up with people type of training class last week. I said to him “Hey boss, I’m having a problem with this risk assessment.”

“No Karen, as I just learned in my training, there are no problems, only opportunities.”

The fact that I didn’t take that opportunity to kick him in the shins shows the power of my personal and professional growth over the last year.

I’m sure that will show up as a positive on my performance review this year.

Opportunities my ass…….





On The Road Again (Soon)

I’m just barely back from Singapore (in my mind anyway, it’s been two weeks today that my feet stepped off the plane in Cali) and now I’m gearing up and packing up for my next work adventure.

This time Boss Man is sending me off to a different part of the world. An area a little more in my wheelhouse.

In exactly one week I’ll be saying helllooooo Costa Rica.

Or, more properly, Holaaaaaa Costa Rica!

: cue a Latin beat :

Yup, that’s right folks, I’m headed to Central America.

Before you start imagining idyllic days by the blue-green sea, ratchet all of that back and imagine me in the middle of the densely populated capital city of San Jose.

While the trip to Singapore was all hand shaking and good food, Costa Rica is going to be some seriously hard work (and hopefully good food). I have an employee there who is still pretty new (yes, I hired her without ever meeting her in person) and she needs some back up.

Today I’m watching my calendar fill up with meetings for next week. Heads of Finance, IT, HR and the site director shall feel my steely wrath. Ok, less wrath and maybe more along the lines of “stop treating my employee like your hired hand or I’m gonna call in some really big boss types, and no one wants that.”

In Singapore I was there to make friends. In Costa Rica I’m there to have some pretty hard conversations. And try to make friends while I’m at it.

The good news is that most Costa Ricans (they call themselves Ticos) speak English, because my Spanish is Spanglish at best and I’m quite out of practice. I’m certain I can still easily order a beer and inquire as to the location of the bathroom, but beyond that I might stumble.

But I’m looking forward to trying!

And in other somewhat related news…file this under the World is Very Small and the World is Very Large:

Last week I had a one to one meeting with my employee in Costa Rica. She asked me about my trip to Singapore.

She said “Karen, I have something to confess. When you said you were going to Singapore, for some reason I thought that was located in Africa. I thought you were going to be out there with wild animals in the middle of the desert and I was really worried about you! I told my mom about how worried I was and she said “what is wrong with you?” So I Googled it and looked at photos. There’s all these big buildings. That’s nothing like what I thought.”

We had a good laugh because, well, geography can be a tricky thing.

Then I confessed that when I’d told a couple of my friends I was going to Costa Rica, they were like “now….that’s over by Brazil, right?” And I sighed and said “um. No. Central America. Nestled in there between Panama and Nicaragua.”

I say all this while admitting my own knowledge of geography is no great shakes.

We laughed again and agreed maybe I’m like a super secret spy and it’s better no one knows where I’m really going.

But really…

I’d like to buy the world a geography lesson, and teach them harmony.
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I’m both excited and terrified about this trip. The Good Man isn’t coming along this time, so I’m on my own.

Courage! rawr.






Image from FreeWorldMaps.net.



It Must Be Groundhog Day

Because I’ve just lived this day, again.

Originally posted March 8, 2011

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Did You Ever Have The Kind Of Day Where….


Did you ever have the kind of day where you are going ninety miles an hour at your work desk, cranking out the emails, spreadsheets and taking phone calls left and right, all while balancing the Greyhound bus stop that is the chair in front of your desk….

And despite all the chaos and kerfuffle, just in the nick of time, you manage to whip out your one page, beautifully wrought, easy-to-read table that contains the cheat sheet you’ll need to answer every question that will be machine gun fired at you at your 3:00 meeting.

So you send that sumnabitch to the printer and grab your notebook, hike up your pants, run to the copier, and grab that thing off the machine so you can make it to your meeting at something less than five minutes late.

Then you squeal around the corner into the copy room and you are heartened to hear that the machine isn’t working. It’s done. It’s printed your copy.

Only it hasn’t.

The screen reads “out of paper, load tray three.”

Inside your head, you say, “I can deal with this.”

So it’s one of those big industrial machines and to fill the paper tray takes not one, not two, but three reams of ecologically friendly 50% post-consumer lily white paper.

Being a good office citizen, you could throw half a ream in there and call it good, but you don’t. You fill it up to the top, slam the drawer and the machine fires up.

Sweet sound of the Gods!

And the machine begins spitting out page after page after page…..

After page.

After page.

And you realize the guy in front of you must be printing like a hundred copies of his forty page slide deck and it’s HIS FAULT that the machine was parched for paper when you arrived.

Nothing you can do now but watch that machine like a bird dog after a duck, all the while not-my-copy, not-my-copy, not-my-copy shoots out of the machine, perfectly stapled and collated and tidy as you please.

“Ok,” you say to yourself. “I can deal with this.”

Then the machine stops again. The engine winds down.

“Thank god!” you think.

But wait, your copy isn’t there.

“WHAT THE [EXPLETIVE DELETED]!!!” You may or may not shout.

The LCD screen on that machine says “Replace Toner” and provides helpful animated arrows to guide you through the process.

“Ok,” you think to yourself, “I can deal with this. It can’t be that hard.”

So you find a box with a new toner tube and you follow the bouncing arrow on the screen and the old toner comes out and the new toner slides in and now you may or may not have black toner dust peppering your arms.

But you slam closed the toner door and the machine begins to make a noise.

“Warming up,” it tells you.

And you wait for what must be an [expletive deleted] eternity while the machine “cleans the wires” and “recalibrates” itself at the pace of an anemic snail.

Then holy mother of Xerox, the machine starts spitting out copies anew and more and more of not-my-copy of someone’s presentation comes out.

Then, most miraculous! The single sheet that you desperately needed finally exits the machine!

Victory!

So to be helpful you pull the other copies off the machine to lay them aside in a nice, neat stack.

And because you are nosy by nature, you look to see exactly what is the document that held up your progress and made you irretrievably late for a very important meeting, and you come to realize that it is…..

Handouts for someone’s upcoming Cub Scout meeting.

You ever have a day like that?

No way, right? Because that story just *has* to be made up. Unless truth really is stranger than fiction.





Photo by Alex Furr and used royalty free from stock.xchng


I’m Not Sorry

Whoopsie! I kinda didn’t get a chance to blog on Wednesday, though I had all good intentions.

You see, I was stupid busy at work.

And then.

I was invited to a sneak preview of “The Avengers”

And it was awwwwwwwesome!



Have You Ever Been to my Country?

That’s a very popular question, I’ve found, among the people of Asia. It is like a badge of courage to pay a visit to many of the closely grouped countries.

There is a lot of hometown pride there, and I think I can appreciate that. (ahem, note the title of my blog fercrimenysakes)

As mentioned, my purpose for traveling to Singapore was to meet with a very large supplier who works almost like an aggregator. On this trip I was to meet individually with the representatives of fourteen different Asian countries and companies.

Without fail, after introduction, one of the first questions I was asked was “So, have you ever visited my country?”

Since this was not only my first trip to Asia, but my first international trip ever, the answer was always going to be no.

I felt that simply saying no straight out is a conversation stopper. Instead of saying no, I tried to find some way to create a common bond to keep the flow going.

So, for example, when the two ladies visiting from Malaysia asked me if I’d ever visited their country, I replied “No, but my brother lives in Kuala Lumpur.”

“Oh!” they replied, and suddenly we had some basis for common ground.

When asked by the gentlemen from Japan, I replied, “I have not, but my husband has spent some time there and found it to be just beautiful.”

“Oh? Yes!” they replied and we spoke of Tokyo and snow monkeys and moved with ease into business.

But there were two instances of this conversation that really stick with me, now some two weeks hence.

First was the conversation I had with the two gentlemen from Pakistan. We spoke, carefully at first, and later without hesitation, about the many troubles the country of Pakistan is facing and the challenges this causes us doing business together.

One of the two men had gone to university in Australia, so he’d spent time in the Western world and got the chance to step back and see his country with different eyes.

“Do you think you would ever visit my country?” he asked, then said, “It’s very beautiful.”

I smiled and said, “I would like very much to see your country.” Then I looked him square in the eye. “Let me be very candid. Do you think it would be safe for me to make a visit?”

He paused, tried to smile, but a sadness washed over his face.

“I’m sorry to say this, but right now probably isn’t a good time. It’s very difficult for Westerners and especially Americans. I have a hard enough time explaining to my children why these people who do things I don’t understand make it so that I can only go to work and then go home. We never go out because any event like sports or a concert are just too dangerous.”

We were quiet for a moment.

I felt his sadness and I cannot even begin to imagine what that must be like. I really would like to visit Pakistan, to see the beautiful country he described. I often wonder if that could ever happen in my lifetime.

It seems unlikely.

And the other…

I sat at a table with three men from South Korea. One an older man, probably in his 50’s with very limited English skills. The other two were young, probably in their mid to late 20’s with full K-pop hair and dark rimmed glasses.

They were a funny trio, much like a dad and his two kids. One young man spoke pretty good English and he became the spokesperson.

“Have you ever been to my country?” he asked.

I smiled, and stopped to think if I knew anyone among my friends or family who had visited South Korea.

Yes. There is one. My dad.

He was in the Air Force and is a veteran of the Korean War.

Well, I didn’t say that to these men as talk of war, even among allies, isn’t always the best fodder for conversation.

But this fact hit bottom in my soul. I realized…What a difference a generation makes.

It took me a moment to regain my mojo. I smiled and said “No, but my plane will stop at the Incheon Airport on the way home.”

They smiled back.

“You know, that airport isn’t actually in Incheon,” the young man said.

“Oh?” I replied. “That’s like San Francisco. The airport is actually some distance away.”

“I’d like very much to visit San Francisco” he said, and we were back on track.

But I can’t stop replaying that conversation in my memory.

It’s actually rather meaningful.

Every one of the fourteen face-to-face meetings I had was deeply powerful and incredibly worthwhile.

Each group expressed their gratitude that I had traveled such a long distance in order to meet with them.

The travel was good for my program and good for my company.

It was good for me personally, too.

Those fourteen conversations held on the 21st floor of a towering highrise on a sweltering Spring day in Singapore left a lasting impression on my soul.

I look at the world a little differently now.

All that learning to be had just on the other side of a passport stamp.
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To my credit, I didn’t ask a single person “So, have you ever visited New Mexico?”

I thought about it, though.