Category: truth is stranger than…

Hitting Close to Home

I can’t abide people who are rude to waiters or assistants. — Tim Gunn, via Twitter

On the off chance you aren’t familiar with Tim Gunn, his main job is to mentor contestants on the television show Project Runway. He is also Chief Creative Officer with Liz Claiborne.

He’s a very stylish man and holds high standards in both manners and dress.

I am quite a huge fan of Mr. Gunn and enjoy watching both his style and compassion as he helps over-stressed designers through the rigors of competition.

The show Project Runway is quite inspiring to me, creatively, and so it was with little hesitation that I began following Mr. Gunn on Twitter as soon as he began tweeting.

Last week was a bit of a drag at work, and Mr. Gunn’s words were timely.

Part of my job is to oversee folks who provide end user support to employees of our company.

Help desk support is, truly, a thankless job.

As I told the Boss of my Boss last week, “People don’t email us just to say hi.”

No, people email us to dump big piles of vitriol and venom on my extraordinarily hard working and talented team.

My employees always fix the problem, and they do it quickly and with grace, but my goodness how demotivating it is to all of us to be constantly hammered with rude words and shouting.

When someone pings us, outlines their problem and asks for guidance, then great.

When someone fills an email with everything they think is wrong with my program, the company and the world, it’s brutal. Once or twice is easy to ignore. Over time, it builds up, like soot in a chimney.

I have to keep an eye on my team because burn out is a real possibility hovering over us all. It’s a management problem in any support organization.

I was feeling a little low, worried about my folks, and then I saw that simple powerful quote from Mr. Gunn.

I can’t abide by it either. If only I might add “help desk personnel” to the sentiment.

Glad to know that there are others in the world that believe it’s wrong to treat support folks of any stripe with bad manners. I’m hoping there are more who believe it’s wrong than believe it’s right.

Ok, lament over. Sometimes it feels good to vent off a little steam. Important to ease the pressure a bit so I can dive back in and be polite in the face of overt rudeness.

Here we go!

*sigh*



Boss of my Boss had much the same sentiment for me.




Image found all over the internet in various forms. If this one is yours, let me know and I’ll take it down or add attribution at your request.



A Tribute

In honor of my beautiful, tolerant, and kind mother who was born on this very day, I present an entry that really, truly highlights just what a kind and tolerant woman she is.

And also the kind of crap my mom had to put up with in my formative years.

She deserves a better child than me, but I’m what she got. Hi Mom!

By the way, my dear mom has had to endure a lot this past week. Her oldest child (my brother) turned 50 and he also became a grandfather.

Hellova a birthday present to my dear Mom to suddenly become a great-grandparent.

And so Happy Birthday to my wonderful Mum! May it be filled with cake and fun!

And perhaps a Margarita or two.


_________________________________

Originally published May 11, 2011

And Then There Was The Time…


So after having a confession yesterday about my snake flinging incident, commenter Andy D mentioned that if I’d slung the snake directly onto instead of simply near my mom, that likely I’d remember the conclusion of that story a lot differently.

Which reminded me of yet another story that took place at that family vacation house near Ute Lake.

My dad was an avid hunter and we always had guns in the house. Since my dad didn’t want us to be either scared or a little too curious about the guns, he made sure we all knew how to shoot each and every one.

On the small bit of property we owned in Cuba, New Mexico, there was a tree that had been felled by lightening. It was a huge tree, and it made a really good location for target practice. Whenever we’d go camping, my dad would bring along guns and each kid (and mom too) all had to take a turn. Dad supervised while we learned to load and shoot the gun.

I was shooting my dad’s deer rifles from a young age. All this is by way of saying that I grew up fairly comfortable around guns.

So ok.

My brother had himself a BB gun when he was a teenager, and when he went off to college, that BB gun was left at the Ute Lake house. For a while, around age 12 or so, I adopted that BB gun as my own. It had seen better days, but it worked fine and there was a big box of BBs available for my “ping!” pleasure.

I liked to shoot the gun mainly for the sound of the BBs pinging off the side of something like the old metal sided chicken coop.

Not the most ambitious of kids, was I.

On the property was a telephone pole. For reasons I still don’t fully understand, that telephone pole was covered in a very thick layer of tar. When the baking heat of a New Mexico summer day would get going, that tar would soften into a gooey mess.

So in my eleven year old mind, I had the brilliant idea that if I shot BBs at the tar covered pole, they’d stick. Wouldn’t that be so cool?

I filled the BB gun full to the brim and got to work out back shooting at that pole from a fair distance. I wanted to make it sporting. Now, hitting a decently narrow pole from a good distance is tougher than you may think. Or at least it was for me. What I lacked in aim, I made up for with single minded focus.

Well, so there I was, pumping BB’s in the general direction of the telephone pole, and my mom, wearing shorts and a sleeveless shirt, was working out in the back yard pulling weeds.

You can see where this is headed, right?

Sure enough, it was only a matter of time before I pulled the trigger, my aim was a bit off the mark and I…

Yes, I did.

I shot my mom.

In the arm.

She was, as the saying goes, mad as a wet hen. Quickly enough, a big red welt began rising on her right arm.

Let me just tell you this: I was no longer allowed the use of that BB gun. I was done. For good.

Flinging a snake? I got off easy. Shooting my mom? My oh my. I was in quite a bit of trouble which included a “talking to” from my dad.

That’s never good.

And so in the course of two blog posts, I’ve created quite the Mother’s Day meme.


(I did not, in fact, shoot my eye out. I shot my mom. Whoops.)



Photo is a still from the movie, “A Christmas Story.”



That Bites

This is a photo of a regular ol’ highway overpass. This particular overpass happens to be in the vicinity of San Pablo Dam road which is in Richmond, California and is, give or take, twenty miles north and east of San Francisco on Highway 80.

Highway 80 being sort of a main thoroughfare from the East Bay and points farther north and east, such as Sacramento, where I was today for a work meeting. And then drove back home to the Bay Area this afternoon.

In this photo, if your eyes travel along that line to the head of the red arrow, you’ll see what looks like a bite has been taken from the underside of the bridge.

Check it.





That is not normal wear and tear. That is where a big rig hauling a crane violated the laws of both geometry and physics and perhaps California.

The Good Man texted me about this little snafooie at ten o’clock this morning.

By four o’clock this afternoon, traffic was still snarled and I sat there for an hour watching the needle on my gas tank drop. At four dollars a gallon, that burning fuel took a nice bite out of my pocketbook.

All due to that damn bite taken from the bridge. And of course the resulting scattered debris on the other side of the overpass.

This after my spectacular morning when I dropped my iPhone and cracked the screen.

Take all of this and add it together and you have my Wednesday. Which simply bites.

*sigh*

May Thursday treat me less like gum on the bottom of its shoe.




For more on the story, click here



Image copyright 2012, Karen Fayeth, and subject to the Creative Commons in the right column of this page. Taken with an iPhone4s with a cracked screen and the Camera+ app from a (slowly) moving automobile.



There’s No Curiosity About It

To end the week, I bring you something that was posted on Facebook several days ago, but was so damn brilliant that I keep going back to it for a laugh.

I think you gotta be a New Mexican to really appreciate it. Mars ain’t got nuthin’ we haven’t already seen flying by at the family picnic.






To read more from the brilliant Mr. Sharp, check out his regular contributions to Desert Exposure under the pen name Henry Lightcap.



Screen shot used with permission and gratitude. Image from NASA.



What Are The Odds?

Over the course of the past six months, I have had occasion to be on twelve different airplanes.

To my utter surprise, eleven of those twelve plane rides have gone off without a hitch. No mechanical failures. Nothing more than slight delays. Only a bit of notable turbulence over the North Pacific and also over Iceland. But even that was quite tolerable.

Eleven safe, easy, trouble free hops.

And then there came ol’ number twelve.

It had to happen sometime, right?

My day started in the dark hours of a foggy Alabama morning. I rose before the sun, packed my bag and climbed into the rental car. It was time to go home.

I had worried about a lot of the day. I had to drive the 75 miles or so back into Atlanta with commute time traffic. Atlanta is one of the busiest airports in the world so I fretted over planes being on time. And then there is the morass of the security process. It had taken almost an hour to get through SFO security on the way out so who knew was ATL would be like.

Turns out all of that worry was for naught. The drive in was easy. Turning in the rental car a breeze. There was a bit of a line at security but even that was no problem.

My biggest issue was that I had allotted so much time that I was ridiculously early to the airport.

So I had some breakfast, eggs and sausage hold the grits please, and I idly shopped the stores. I sat around a while too and even that was fine.

That big ol’ jet plane arrived right on time and in due course I was called to step onboard.

My seat wasn’t the best situation, I was in that first row at the plane door which meant every person who walked by took a chunk of my long limbs with them. I’m rather fond of my knees so I found myself hugging them to me to protect their little caps from further contusions. This made me cranky.

Soon enough the flight attendant was locking that door and running through the safety briefing required for takeoff.

She said at one point, “in the event of an emergency, which totally won’t happen, there will be lights along the aisle way leading you to exits.”

I thought it a bold statement. I should have known right then…she was calling down the Baseball Gods.

You know the Baseball Gods, those mythical entities that require you don’t speak of a no-hitter while it is in progress. The fickle hands of fate that will school you if you utter things like “when we win the division…”

And the baseball gods that occasionally smite a plane of passengers when our lead flight attendant says things like “in the event of an emergency, which totally won’t happen…”

Because it happened.

We were buckled in and cleared for takeoff. We taxied down the runway and took our place in line. There was one plane ahead of us and we were next. As the plane rolled, a man in the row behind me shouted, “we need help here! Get someone, we need help!”

The man seated at the window of that row was having a rather severe seizure. To his great fortune, the man seated next to me is a neurologist and there was also an anesthesiologist on the plane. These two doctors hopped into action and assisted the man through the worst of it.

Out of respect for the gentleman who suffered the seizure, I’ll keep all the gory details to myself, but I’m not going to lie, it was scary as hell.

The pilot was called and we had to step out of line and return to the gates where a group of EMTs waited. These EMTs were top notch, and they got the man stable and they got him off the plane.

Then there was the aftermath. The paperwork. The clean up. The “what the hell do we do now?”

All of the airline staff kept saying to each other “I’m just so glad this happened on the ground and not in the air.”

Eventually the airline got it all sorted out and the lead flight attendant commanded us to sit and buckle in. It was time to go.

We taxied out again to the runway and the passengers were quiet and tense. We took off and the wheels went up and other than the lady at the window in my row having a broken tray table and the bathroom running out of toilet paper, there were no more mishaps on that flight.

The pilot must have put the spurs to it because the flight was only maybe an hour late getting to SFO, and that’s not bad. Probably helped that prior to the emergency, we were due for a really early arrival (the jet stream must have been taking a smoke break yesterday).

And so…eleven out of twelve is a 91.6% chance of a flawless flight, which are damn fine odds as far as I’m concerned. I’d place a Vegas bet on that in a heartbeat.

I think what’s actually more amazing to me is the eleven flights that went off without a hitch. I’ve always considered getting on a plane to be something of a crap shoot. A little Google search advises that the odds of winning in craps is about 50%. So yeah, 91.6% is a far better bet.

As of this moment, there are no more plane rides scheduled for the rest of the year. Knock on wood and touch a lucky rabbit’s foot and with all due deference to the Baseball Gods.

I think I’m ready to stay on the ground for a while.






Photo by Jesse Clark and used royalty free from stock.xchng