Category: yes boss

Hitting Close to Home

I can’t abide people who are rude to waiters or assistants. — Tim Gunn, via Twitter

On the off chance you aren’t familiar with Tim Gunn, his main job is to mentor contestants on the television show Project Runway. He is also Chief Creative Officer with Liz Claiborne.

He’s a very stylish man and holds high standards in both manners and dress.

I am quite a huge fan of Mr. Gunn and enjoy watching both his style and compassion as he helps over-stressed designers through the rigors of competition.

The show Project Runway is quite inspiring to me, creatively, and so it was with little hesitation that I began following Mr. Gunn on Twitter as soon as he began tweeting.

Last week was a bit of a drag at work, and Mr. Gunn’s words were timely.

Part of my job is to oversee folks who provide end user support to employees of our company.

Help desk support is, truly, a thankless job.

As I told the Boss of my Boss last week, “People don’t email us just to say hi.”

No, people email us to dump big piles of vitriol and venom on my extraordinarily hard working and talented team.

My employees always fix the problem, and they do it quickly and with grace, but my goodness how demotivating it is to all of us to be constantly hammered with rude words and shouting.

When someone pings us, outlines their problem and asks for guidance, then great.

When someone fills an email with everything they think is wrong with my program, the company and the world, it’s brutal. Once or twice is easy to ignore. Over time, it builds up, like soot in a chimney.

I have to keep an eye on my team because burn out is a real possibility hovering over us all. It’s a management problem in any support organization.

I was feeling a little low, worried about my folks, and then I saw that simple powerful quote from Mr. Gunn.

I can’t abide by it either. If only I might add “help desk personnel” to the sentiment.

Glad to know that there are others in the world that believe it’s wrong to treat support folks of any stripe with bad manners. I’m hoping there are more who believe it’s wrong than believe it’s right.

Ok, lament over. Sometimes it feels good to vent off a little steam. Important to ease the pressure a bit so I can dive back in and be polite in the face of overt rudeness.

Here we go!

*sigh*



Boss of my Boss had much the same sentiment for me.




Image found all over the internet in various forms. If this one is yours, let me know and I’ll take it down or add attribution at your request.



That Bites

This is a photo of a regular ol’ highway overpass. This particular overpass happens to be in the vicinity of San Pablo Dam road which is in Richmond, California and is, give or take, twenty miles north and east of San Francisco on Highway 80.

Highway 80 being sort of a main thoroughfare from the East Bay and points farther north and east, such as Sacramento, where I was today for a work meeting. And then drove back home to the Bay Area this afternoon.

In this photo, if your eyes travel along that line to the head of the red arrow, you’ll see what looks like a bite has been taken from the underside of the bridge.

Check it.





That is not normal wear and tear. That is where a big rig hauling a crane violated the laws of both geometry and physics and perhaps California.

The Good Man texted me about this little snafooie at ten o’clock this morning.

By four o’clock this afternoon, traffic was still snarled and I sat there for an hour watching the needle on my gas tank drop. At four dollars a gallon, that burning fuel took a nice bite out of my pocketbook.

All due to that damn bite taken from the bridge. And of course the resulting scattered debris on the other side of the overpass.

This after my spectacular morning when I dropped my iPhone and cracked the screen.

Take all of this and add it together and you have my Wednesday. Which simply bites.

*sigh*

May Thursday treat me less like gum on the bottom of its shoe.




For more on the story, click here



Image copyright 2012, Karen Fayeth, and subject to the Creative Commons in the right column of this page. Taken with an iPhone4s with a cracked screen and the Camera+ app from a (slowly) moving automobile.



A Different Kind of Summer Day

Sigh. It’s a beautiful August day outside.

The sun it out but it’s not too hot. A slight breeze dries the little bit of sweat that springs up from running around on the green grass. The pavement is warm on my sandaled feet.

I miss having summers off. Three months of ease and joy. I miss those lazy hot August days, like today, in the waning hours before school starts again. It seemed like summer would never end and Autumn was a forever away.

I miss dry Albuquerque days with powerful monsoon rainstorms in the late afternoon.

Splashing in sprinklers. Chasing lizards. Riding my bike.

Then dashing inside where the refrigerated air was like heaven on earth and sipping sun tea while watching Guiding Light with my mom and sister and often my grandmother too.

I think I had angst back then. I’m pretty sure I worried a lot. I at least got a little worked up over the latest machinations of Reva and Josh in that soap opera world.

But I had kid worries too. What would school be like? Why didn’t I have more friends? Why was my hair mousey brown and not blonde? When mom and dad talked about money problems did that mean something bad was going to happen?

I know I had a lot of angst back then, but in hindsight it seems so easy. So effortless.

What is that saying? “Youth is wasted on the young.” For me maybe not wasted but certainly not appreciated.

On this beautiful August day, I sit in my hard walled office with one glass wall and gaze out to the park across the street. Kids run and tumble and shout and scream and seem to be having a really effortlessly fun summer.

And I feel wistful.

I know kids today have their own worries and in a lot of ways it’s harder to be a kid today than it was way back when. But right now I am gazing out the window as I prepare for my next conference call where we’ll blah de blah for an hour about something that seems terribly important but really isn’t. Right now I sort of wish for a swimming pool, a soft serve ice cream cone and the time and desire to lay out on a beach towel and just soak up the sun.

For just a moment to have nothing to do and nowhere to be and nothing to worry about other than when to flip over so I don’t get sunburned.

That’s summer vacation to me.

Ah well. Back to the conference call. My boss is pinging my mobile phone and asking if I am attending.

I’m attending. In body only. The spirit is floating on a hot pink blow up mattress in the muddy waters of Ute Lake.


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This photo is not totally applicable to this post, but I went to my favorite royalty free stock photo site and put “summer” in the search box.

This was the first image that came up and it was too compelling to pass up. So there you have it.







Image by Teresa Howes and used royalty free from stock.xchng



And That’s All She Had to Say About That

The scene: Tuesday evening in Opelika, Alabama at a delicious little restaurant called the Warehouse Bistro.

The people: Several of my coworkers, a large group of folks from the supplier we were visiting, and me.

The situation: We’d had a day long business meeting. It had been a full marathon session that was mostly good and occasionally heated. We ended the work day on a good note and headed off for drinks and good eats. We’d all started with a few mixed drinks, then beers and wine bottles were ordered, and delicious food was served. Near the end of the night as the servers cleared dessert plates the whole group was feeling quite convivial, there was a lot of good natured ribbing going back and forth.

I got a fair bit of grief for being from California. Things like “you buncha wine sniffing weirdos” and “You damn Californians!” I’m used to it, I get it back home in New Mexico too, so I know how to hold my own.

At the table were three guys who had driven over to Alabama from Daytona, Florida. It’s about a seven hour drive and they had seen the entire span of Georgia along the way. This one ol’ boy from Florida was the one leading the charge on giving people grief. He was dishing it out pretty hard to everyone at the table. Didn’t matter who you were or where you were from, you were gonna get your share. Even the guy from Australia.

So at one point he was talking about the drive over and saying, “geez, what is it with Georgia? All along the road all we saw were adult shops and fireworks stands. I mean all along I-10 that’s all there was. I couldn’t find a damn McDonalds but I could find all that crazy stuff. There’s gotta be something wrong with Georgia.”

Then he got an evil look in his eye.

He turned to the sweetest, quietest girl in the room who was sitting at the end of the table.

“Hey Cathy*, you’re from Georgia. What’s up with that? I mean, I thought this was the Bible Belt!”

She paused, took a sip of sweet tea, then said, very clearly so all could hear….”That’s because here in Georgia, we’re so good, when we’re done having a little fun we don’t smoke a cigarette, we light off a Roman candle.”

The room was quiet for one, two three beats….then came thunderous applause and laughter.

In the vernacular of our times, that ol’ boy from Florida just got served. In the most quiet, gentle and polite Southern way.

Loved it!






Image found at AnimalCapshunz.com


* Not her real name



I Hear You Calling

Oh, Atlanta/I hear you calling/
I’m coming back to you one fine day/
No need to worry/There ain’t no hurry/
cause I’m/On my way back to Georgia

— Atlanta, by Alison Krauss

Last month I typed into my Facebook status, “Holy crap. I’m actually in London” in the awe inspiring moments after I stepped off an airplane.

I considered typing something similar today.

I suppose “Holy crap I’m actually in Atlanta” holds a little less gravitas, but it’s no less sincere.

The holy crap comes to mind because it’s been a really long time since I was in beautiful Georgia.

Flying over the city I love to look out the window and I’m always amazed. Atlanta is so green. So many trees. So many old red brick buildings. Lovely!

I got a good adventure today, too. I picked up a rental car at the airport and got out on Highway 85 southbound. Today I drove across the left half of Georgia. It’s a jaunt that would take many, many hours in New Mexico, but turns out I only needed about 75 miles to get it done today.

The highway was wonderful. Smooth pavement, tall Georgia pines lining the route and well-tended velvety grass on both sides of the road.

I put my favorite Sirius station on the rental car radio and took a really nice drive.

It looked like this.





I love driving on easy open road. It’s very meditative. Some of my best thinking gets done on an uncrowded interstate.

And then after a little over an hour, I slipped over the border into Alabama and found my hotel.

This is the view from my hotel room. That is some big sky right there.




The population of this town is 7,897 and the folks here could not be any nicer. I took a drive around the town just to check it out and marveled at how pretty it is here in this little corner of Alabama.

Something so easy and so pretty about a warm summer night in the South.

And then I stopped off for a little dinner at a local institution.

Haven’t visited one of these in a while.





Feeling quite content, I’m back in my hotel and I’m smiling.

Atlanta may have been calling, but right now Alabama’s got my attention.

I was sort of worried about this trip, about the long drive and the weather and what this little town would be like.

It turns out I’m kind of having fun. On a work trip! Go figure.