Category: doubts

Crib Notes – Oddball Interview Questions Answered!

You wanna cheat a little? I’ll help you. C’mon, over here.

You didn’t get this from me but…

Yesterday in the SFGate I read an article that gave examples of “oddball” interview questions asked by Silicon Valley companies.

Interview Questions


As I read through them, I found them quirky (like most Silicon Valley companies) but not really that all that odd.

Given that I’ve got twenty years of being a manger under my belt and for most of the twenty years I have been recruiting in one form or another, I actually was pretty on board with many of these questions.

For the past two years at my current employer I have consistently either been interviewing for myself or sitting on interview panels. I’ve thought a lot about the all truly terrible candidates I’ve seen and how I wanted to take each of them aside for some coaching.

So many good people just can’t find their way around a curveball interview question and that can really hinder their chances at getting hired.

When I started reading these so called “oddball” questions in the article, I thought about how I would answer them (or I would want a candidate to answer).

From there I decided to make a cheat sheet. Think of this as my free interview coaching and mentoring for the people out there hustling and trying to get a job. We all deserve to earn a paycheck and sometimes that barrier seems unreasonably high.

I have shown the question exactly as stated in the article and in parenthesis is the job role that this question applied to.

Here we go:

1) Describe the color yellow to somebody who is blind? (flight attendant)

First off, as a longtime interviewer, I think this is a genuinely lame question. You are just trying to throw the candidate off their game. Perhaps that is the goal.

However, since this applies to a flight attendant, I believe the interviewer is trying to see how you can apply complex concepts (such as, oh I don’t know, FAA regulations) to someone with no frame of reference for those concepts (such as any clueless airline passenger).

Here’s how I would answer it:

Since a blind person does not have visual cues to reference I would want to reference their other senses. When I think of yellow in other sensory terms, I might, for example, ask the person how it feels when they are outdoors and feel the sun on their face, because that is how yellow feels to me. Or ask them to think of how a freshly cut lemon smells because that also invokes the color yellow for me.

2) What is your favorite 90’s jam? (customer care)

As this is a customer care role, they are looking to see how relatable you are. Instead of trying to impress the interview panel with your knowledge of obscure indie rock, I suggest going a bit mainstream with an edge to show you have some verve but you can also relate to the common person.

Here’s how I would answer it:

There are so many groundbreaking artists from the 90’s but I have to go back to the band that for me really defines the 90’s music, and that is Nirvana. Kurt Cobain’s complex musical genius stands up today. I can’t help but crank up “Smells Like Teen Spirit” every time I hear it, even if it’s just playing in Muzak form on the elevator.

3) If you were asked to unload a 747 full of jellybeans, what would you do? (IT support manager)

The interviewer is trying to get at the candidate’s thought process for solving big problems. I suggest giving them a pretty detailed answer to show how you assess the root cause of the issue and put a plan in place to resolve the problem.

This is one area where A LOT of candidates fail, in my opinion. Almost all interviewers ask some form of this question, i.e. show me how you solve a problem. Most candidates are unable to show me how they get from point A to point B to final completion. It drives me batty.

Here’s how I would answer:

First I would need to assess in what form the jellybeans were loaded onto the 747. Are they neatly wrapped in boxes? Then I would assess how many and what size boxes and then form the appropriate team to efficiently load the boxes onto pallets and schedule forklifts to quickly remove them from the plane then work with logistics to get them delivered to their proper location or locations.

If the jellybeans are loose on the plane, that is a much bigger problem. First I’d have to assess if they are piled up to the doors and how I can crack open that door without losing a lot of the cargo. I’d consult with experts in the jellybean packaging field to understand how to load out the jellybeans into boxes or other appropriate packaging and then obtain that packaging and other equipment that might be needed. I would then form the work team to first package the jelly beans then find the right crew to offload the packaging onto pallets and then forklifts to allow logistics to them move them their final destination.

4) What did you have for breakfast? (retail clothing sales associate)

This question is just intended to get a candidate out of the rote answer and response mode. Fine. Kind of a lame way to get there if you ask me, but okay.

How I would answer:

This morning I had a homemade breakfast burrito that included eggs, non-dairy cheese since I am lactose intolerant, green chile and some pinto beans. I like a nice mix of protein and carbs to start my day. And I washed all of that down with a nice soy latte. Gives me a good base for the day’s energy requirements without pesky drops in blood sugar.

5) What would you do if you were the one survivor in a plane crash? (Trust and Safety investigator)

Okay, given the job role being considered as a safety investigator, I don’t really consider this one an “oddball” question at all. This is right in their wheelhouse and I think anyone with these skills applying for this job would have a solid answer.

Here’s how I would answer it but I may be off base given the job function where I have no experience in this function:

Immediately following the incident I would quickly determine that I truly was the only survivor and would make sure I gave aid to any other passengers who may still be alive. If I am genuinely the only person alive, then I would stop and assess the situation. First I would look to see if the communication system of the plane still works. Am I able to contact someone for assistance? Then I’d also look for flares or other ways to flag down help.

From there I would study the surroundings. Where am I? What are the prevailing conditions, i.e. am I in the water? Am I in the snow? Is it very hot or cold? I would begin by constructing some form of shelter against the elements. Then I would search the plane’s remnants for food and water and collect those together in a single location. I would also begin looking for a source of heat. Then I would need to consider the potential dangers and find ways to prepare. For example, am I in the woods and is there potential for bears or wolves to attack? Then I must take proper precautions with my food and water and maybe a means of defense if needed.

(this response could really go on and on in my opinion, but you get the idea where I’m going)

6) If you woke up and had 2,000 emails and could only answer 300 of them, how would you choose which ones to answer? (Rotation program candidate)

This is just another form of “here’s a problem, show me how you would resolve it”

Here’s how I would answer:

I’d take a first run through the email to see if any of the subject lines list “RUSH” or “URGENT” and attend to those first looking to be sure there was not a long chain of conversation on the issue and if it was already solved.

Then I would sort the email to look for groups of long chains of email conversations and then review them based on subject line to determine which take priority then only open the very last item in the conversation chain, as that will contain all of the prior information. If that last email resolves the problem then I’d move on to the next chain of email.

7) What’s your favorite Disney princess? (fast food crew member)

I personally balked hard at this question, I think it’s not really a suitable question, but again, designed to throw the candidate off their game to see how they think on their feet.

Here’s how I would answer:

While every Disney princess has their merits and detractions, I think I would say my favorite is Ariel from the Little Mermaid. Why? Because for better or worse, she had a clearly defined goal and a clearly defined methodology for obtaining that goal. While I may or may not completely agree with how she went about it, I respect that she got results, i.e. marrying the Prince.

8) Who would win a fight between Spiderman and Batman? (medical simulationist)

This is another of those not really oddball questions given the job role. In this scenario they are genuinely looking for the candidate to create a simulation and then run it through.

I have to admit, this one is going to be a bit hard for me as I’m not that well versed in the superheroes, but here’s my shot at it.

Here’s how I would answer:

What we’re looking at here are people with different sets of skills and tools at their disposal. Spiderman’s talents are a bit more organic, he’s strong, he moves well and he’s got that webbing that he can use very well to his advantage.

Batman comes fully loaded with a lot of sophisticated gadgets that he can employ at his disposal.

So who would win the fight? Well, that’s tough to say, but given the backstory and maturity of the superheroes, I tend to lean toward Batman. He’s older and more experienced and very savvy about the world. Spiderman is a bit younger and more impetuous. He has moments of brilliance but also has made some big mistakes.

Also, Batman has very little to lose while Spiderman has more family and a girlfriend to fight for. Given the battles, usually the one that has nothing to lose will fight the hardest.

9) How many people flew out of Chicago last year? (software engineer)

Ugh. What a question. What the interviewer is looking for is not that you can quote the number off of the top of your head but how you will go about getting to the number. Again, solve a problem and show me how you’ll do it.

Here’s how I would answer:

Well, since I don’t retain this sort of data off the top of my head I cannot give you an exact answer, but let me tell you how I would go about gathering that information. It could be as simple as a Google search of the question, but I’d want to be sure that in addition to O’Hare and Midway that I am accounting for all small regional airports and airlines.

If a simple Google search could not net me the answer then I’d expand my search. I am sure that there are many statistical bureaus (often used by marketing agencies) that have this kind of information readily available either for free or at low cost.

If that doesn’t work I would then try contacting FAA personnel to find the answer. I suspect that the FAA would be curious as to why I’m asking the question, so I’d want to be able to define the use of this data and make any assurance that I’d keep data confidential if needed.

As a last resort, I would compile a list of every airport in Chicago and then call each airport directly to request the information.

10) If you had a machine that produced $100 a day for life, what would you be willing to pay for it today? (research analyst)

Another question that doesn’t seem so oddball when you look at what job role is being recruited. This one is pretty hard to answer off the top of my head. And another example of here’s a problem, show me how you’d solve it.

Here’s how I would answer:

This machine would provide me an extra $36,500 a year. I would then want to consult actuarial tables to understand my personal life expectancy and then run a value analysis of that $36,000 over the remaining years of my life to understand the total present value in today’s dollars.

Then because I am a negotiator I would set a range of 15% to 30% off of that number because I think that while the machine has value, there is also upkeep and maintenance to consider and also I just like to get a deal. I’d also investigate why the person selling the machine would get want to get rid of it and bake that into my negotiation plan.

(Probably not the right answer for the job role but that’s how I’d play it. If they wanted me to actually quote a number I’d ask for a few moments and some scratch paper to work it out.)

11) If you were a Muppet, which would you be? (Executive support)

This is kind of a cute and fun question. I like it and wonder if I can add it to our list of questions for candidates. This gives a moment of lightness and shows how the candidate thinks on their feet.

Here’s how I would answer:

This is a tough question because each Muppet has their advantages. I like Fozzie Bear because he’s funny and very kind and incredibly supportive of Kermit through trials and tribulations. I like Gonzo because he’s a risk taker and doesn’t get discouraged when he fails. But ultimately I’d like to be Kermit, he’s talented, smart, kind and he knows how to keep that show running show even when chickens are flying out of cannons and monsters are eating the guest host.

12) Why is the earth round? (software engineer)

This must be an engineering question because this one stopped me in my tracks. That will really throw a candidate off their game.

Here’s how I’d answer.

The earth isn’t actually round, it’s more of an elliptical shape.

If they follow up with why is the earth an elliptical shape I’d take what tiny bit of knowledge I have and say it’s because of gravity. For example, when I put a magnet in a pile of iron shavings it will pull them into a circular shape. The oval shape is easiest to form for nature to build and highly aerodynamic as earth hurtles through space.

(starting to drift into making things up at this point! Time to wrap up this answer.)

13) How many gas stations are there in America? (Senior financial analyst)

This one again seems to fit the job role they are recruiting for. They don’t expect you to know the number but to explain how you’d get there.

My answer is going to be very similar to the number of people flying out of Chicago question.

Here’s how I would answer:

Well, since I don’t retain this sort of data off the top of my head I cannot give you an exact answer, but let me tell you how I would go about gathering that information. It could be as simple as a Google search of the question, but I would want to be sure that I understand that all gas stations are included in the data set. Do we include Hawaii and Alaska or just continental America? Do we include the US territories?

If a simple Google search could not net me the answer then I’d expand my search. I am sure that there are many statistical bureaus (often used by marketing agencies) that have this kind of information readily available either for free or at low cost.

If that doesn’t work I would then determine if there is a government oversight agencies for all gas stations that may have this information available.

I would also want to ask the person requesting this information if they need a precise answer or a ballpark. That makes a significant difference in the level of effort to get this data.

14) You have a 1 mile long x 1 mile wide private island you wish to turn into a resort. A plane requires a 2 mile long runway to take off. What do you do? (QA analyst for a gaming company)

Another question that seems oddball until you see the job function. A good QA person should know how to look at a problem and look at a lot of possible solutions. I am not a QA person but I can take a good run at this question.

Here’s how I would answer:

Simple, I’d see about getting a seaplane to transport guests to and from the island. No terrestrial runway is necessary.

If the seaplane is not feasible, then I’d consult with the proper experts in building sturdy runways over water (many exist, the San Francisco airport is but one example). I’d need engineers to assess the ground under the water to see if it can support the pylons. And I’d need to understand the cost to build such a runway and run through my business plan to see if the expected income from the resort could cover the enormous debt outlay to build the runway. I’d also check with the airlines to see if they would help subsidize some of the costs to build the runway.

15) Given 25 swimmers and a pool with five lanes, what is the minimum number of heats needed to determine the three fastest swimmers in the group? (data scientist candidate)

I’d suspect a data scientist would rattle the answer off the top of their head. I’m just a lowly MBA so I would ask if they want the exact answer or understand my thought process on how I’d get to the answer. Assuming they want a number I’d ask for a few moments and some scratch paper to figure it out.

Here’s my answer and I’m pretty sure it’s wrong:

5. I’d run each heat with a swimmer in every lane, which would take five heats to get all 25 through. I’d time the heats and then I’d know who was fastest. If I’m not timing the heats then I’d need a sixth heat for all of the first finishers from the beginning five heats.

16) How much do you charge to wash every window in Seattle? (sales operations candidate)

Okay, this is a really long list of questions and I’m getting tired and a little cheeky at this point. I’d probably snap off something like “enough to cover costs and make a reasonable profit” but what I do know is that, like many of these questions, they are looking at how the candidates will show how they get the information.

Here’s how I would answer:

First I would need to do some data mining. How many windows are there, how much is my cost per window, how many windows can be washed in a day, how many crew members do I need per buildings and how fast does the window washing need to be completed? Then I would run some data modeling to understand my costs and establish my projected profit margin on top of costs.

Then knowing that any customer wants to negotiate, I would work to understand where my gives and takes are. Can I cut costs back in some area (i.e. smaller crews that would take longer to complete)? I would pad my profit margin going in with the original quote knowing I will give some of that up.

I’d also look to see if any or all of the work can be subcontracted out if window washing is not my firm’s core competency.

————
Okay, I can’t believe I was actually inspired to answer all sixteen of these questions, but I was. Mild OCD can be a beautiful thing sometimes.

But to be honest, if this even helps one person get their thinking straight so they can go in and knock out an interview, than I have done a good thing.

I actually had fun with these questions. I suppose I like a good (quirky) challenge.

I’m curious if anyone out there has better ideas for some of these questions. I’d love to hear your take!








Image by Barun Patro and used royalty free from FreeImages.com.




Stream of Self-Consciousness

That moment when you are sitting at stoplight as a pedestrian crosses with the light in front of your headlights and you notice that the morning sun is giving this gentleman a solid backlighting. As he is directly in front of your view, you notice that the hairs that extend well past his nostrils are beautifully set to glowing by the golden California sun.

And you think to yourself, “Oh wow. That’s…well that’s something.” And you laugh alone in your car because why not. You can sing in there so why can’t you cackle like a dyspeptic hen in there?

And as you turn the corner and head into the parking garage you think to yourself. “Don’t laugh, sparky. There but for the grace of a nose hair trimmer go you.”

So then you surreptitiously check both barrels of your own breathing device to see if the protective filtering is tidy and in place.

And you realize that, you know, you could use a little trim yourself.

So you sit in the car and in the morning light of a California sunrise and you use the scissors from your small Swiss Army Knife to give a quick clip, just enough to let your sanity rest during the day that lies ahead. Because no one should have to worry all day long about the nostril streamers that suddenly seem to grow with less control than they once did.

And when done, you feel both satisfied and mildly crazy and kind of blind because why didn’t you notice a trim was in order when you looked at your tired face in the mirror this morning?

But alas, you did not. Then you vow to take care of this problem more fully later tonight. And you should probably put on your reading glasses and give the eyebrows a check too because I bet those are out of control.

And then you get out of your car and walk into the office and enter this crazy day in a crazy way with crazy hair growing in crazy places.

Did you ever have a day like that? Yeah, um, me neither.









Image found here.




Not Really So New

Welcome to the sixth day of the year 2015 but only my second day back at the ol’ place of work.

While technically the first of January is the first day of the New Year, it doesn’t really feel like the New Year has begun until I go back to work, i.e. get back into the “real world.”

My employer is ever so kind in that they shut down operations from December 24 through January 1. That means with a little planning and a little curation of vacation hours, I can eek out full two glorious weeks away from the office.

I look forward to this two-week break from work all year long.

All. Year. Long.

In my career, I’ve rarely taken two weeks of regular vacation time, so these two weeks at the end of the year feel beautifully indulgent.

My first priority for the break time is to sleep. Nap. Sleep more. Rest and then do nothing too taxing on brain and body. That usually lasts about three days then I’m rested and raring to go.

The rest of the break time is spent with family, exploring the world with The Good Man, cleaning up my home office/studio and working on creative projects.

I find I’m able to fully and completely forget about work and live the dream of a creative life. Sleep until my body is rested, rise and work on creative projects, fill my head with creative inspiration and plan forward for the projects I want to work on in the coming year.

It’s a beautiful place to be, a place I’d live all year round if those darn lottery numbers would just break my way. It feels solid and satisfying and clean and pure.

And then sixteen days of being my own boss pass too quickly and Monday, January 5 arrives. I have to figure out how to get back into the flow of “regular” life. I have to metaphorically merge into speeding traffic with no running room and only two of four cylinders in working order.

Yesterday was that day. Yesterday I woke up with the help of an alarm clock (bleah, sixteen days of no chirping alarm was REALLY nice) and sat up in my comfy bed, bleary eyed and lost.

I tried hard to find the muscle memory to rise, to make some breakfast, to put on some clothes, where is my work badge?, move out the door and get to work on time.

When I arrived at the office it was all too familiar and all too unfamiliar.

It felt like I had changed. I was a different (and better) person as I swiped my badge and entered the office. Then I realized that work had not changed.

I came to my own little gray cubicle and there was all of my same stuff I’d left behind, but it looked alien.

The laptop machine asked me for a password and I had to think very hard about it. Took a couple tries at it and finally remembered.

Have you ever seen baby ducks when they are following their Mama Duck into the water? It often looks like this: Mama slides effortlessly into the water and her eight to ten ducklings slip, slide, belly flop, and unceremoniously plop themselves with a splash behind her.

For a moment, the water crests over the top of their head, then the ducklings one by one pop to the surface like popcorn and start swimming.

It was very much like that yesterday. I fell uncoordinated and perilously off the vacation ledge into the bracingly cold pool of work. I grasped for stability for a little while and then I found my feet and began to paddle. By the afternoon I was moving more or less in a forward manner.

So that’s the New Year. A little bit new, a lotta bit old. I suppose all of the inspirational quotes are true. It’s up to me to make 2015 a really awesome year.

Forward into battle! *splash*cough*splutter* Okay. Now, here we go.




“Hoooooly craaaaap”





Image found here.




Yes, I Very Much Do Want Sprinkles on That

“Practice makes perfect,” they say and, “If you do something for 10,000 hours then you will be a master.”

Well, horse hockey is my answer to that.

If the delineator for adulthood is the age of 18, then I have put in a solid 236,682 hours at this craft, and I still haven’t figure out how to be a master.

In fact, I may be worse at it than ever.

Sure, I get up in the morning and I go to work and I make a paycheck and I pay my taxes and I usually vote and I have insurance and a 401k and even a will. All the trappings of being a grown up.

But I still would rather have cookies for dinner and silly cereal for breakfast. I still throw little tantrums when things don’t go my way. I still need naps and need to believe in Santa and I still want to play with toys and fly kites and occasionally I just need to melt down.

I can pay my taxes but the very thought of buying a house terrifies me. I can make decisions that impact millions of dollars at my job and then sometimes can’t decide if I want orange or lime flavored candy at the store. Then I buy and eat both and cry because my tummy hurts.

This thing, this adulthood, it doesn’t get easier.

And hell, I don’t even know where the border lies, the place I can cross safely and know for sure I have arrived into adulthood.

Some might say it happens when you have kids. Fair play, I guess. But I have a lot of friends with kids that I wouldn’t call the model citizens for grownup-itude.

When my dad died, that probably was the closest for me in knowing what it means to be an adult. I grew up pretty fast when, for better or worse, that was thrust upon me.

But even that wasn’t enough to be the final frontier for me. (mmm, Frontier. I could go for a cinnamon roll right about now)

This past month some things happened with my “lady guts” that signaled the beginning of a long journey. When a woman’s life turns from the dog days of summer into Autumn.

Discretion keeps me from going through all of the gory details, no one needs all of that. While I’m far too young for the “main event,” my body has let me know that the pre-game show has started and the players are starting to take the field. (nothing like a sports metaphor to describe a lady issue….)

I’m not ready for this. I’m not grown up enough for this. I’m not an adult! I have put in the hours, many hours of long grueling practice and still…still I find myself at this age and at this earthly turning of a season far from being an expert at adulthood. I am jack of many aspects and master of none.

Maybe that is okay. Maybe that is what being an adult is about, the continually wondering if you are “grown upping” correctly. Paying taxes and eating ice cream sundaes with reckless abandon (while popping Lactaid, because that’s a mature thing to do).

And on my next bubblegum ice cream sundae, I will be decisive enough to get both nuts AND sprinkles on top.

Because I’m young enough to want them both and old enough to pay for it.

So there. Take that! This is how I’m doing grown up and no one can make me do it differently!

Nanny nanny boo boo on you!

Adults are always asking kids what they want to be when they grow up because they are looking for ideas.

— Paula Poundstone








Image found here.




The Fiscally Responsible Zombie

Back there in June, which seems like a lifetime ago, recall I had the fun chance to visit Amsterdam on a work trip? Yay!

While there, I made use of my company credit card because that’s the best way to go when it comes to pesky expense reports.

However, there are a few things that the company says no-no to on expense reports. For example, booze. I mean, how can one have a nice dinner in Amsterdam and not sample the local beer?

One doesn’t and this one didn’t. I sampled. Oh did I sample. No, I didn’t sample Amsterdam’s other claims to fame. I was on a work trip ferchrissakes! But light brown beer was a delightful dinner companion.

So what I did was expense the expensable parts and the not expensable parts I would pay personally to the credit card company. No problem, right?

Upon my return to the States, in the midst of chaos and twelve to fourteen hour days and working nights and weekends on this massive project (the whole reason I went to Amsterdam and Ireland) I managed to knock out my expense report.

Then I knew I would get a bill for about $110 US dollars for the “not allowable” stuff. The beer, mostly. Not gonna lie.

About a week and a half ago, I got a snippy notice from the credit card company. “Second notice”, they said and “we’ll shut off your card in five days unless payment is received.”

I also noticed that they had transposed two numbers in my mailing address.

Well, I got a bit high handed about this. First of all, I didn’t receive a first notice! Second of all, my address is wrong. Third of all, pfft! Or something like that.

I’m still working a lot of hours and so I dashed off a check but didn’t send it. I wanted to talk to my friend who runs the travel program. I needed to know if I could change my mailing address for the card or if she had to. She said I could do it or she could. No matter.

Great! Then life and my insane job intervened and quite a few more than five days passed. Ugh. Over the weekend when I had a few minutes to breathe, I picked up the ol’ phone and called the credit card folks. I knew I needed to take care of this problem like a grownup.

Imagine my surprise when I got a recorded message saying that a payment had been received and my balance was zero.

“Uh oh,” I told the Good Man. “The company paid my bill. Crap. Now I have to figure out how to pay them back. Or will they take it out of my paycheck? Gah. What a mess.”

The next day, I went back to my friend in Travel to figure this out.

“Honey, we don’t pay people’s credit cards. And if we did, just keep quiet about it.” She laughed.

But she looked up my account. “Hmm…” she said, rolling her mouse over the screen. “I can’t tell where this payment came from. Did you do another expense report?”

“No.”

“Hmm. Are you sure you didn’t pay it?”

“Yes.”

“Really sure?”

I thought back to the dates from May 1 through August 15, my head down working this project. The lack of sleep. The stress. The long days and working weekends and not having a single day off in all of that time. The disconnected feeling. The lack of awareness about pretty much everything around me.

“Well. I’ll check my bank account but I really don’t think so.”

I walked back to my desk, logged into my bank and searched for the amount. By golly, there was a payment.

That means that 1) I had indeed received a “first notice” from the credit card company and didn’t remember it and 2) had set up the credit card company as an auto pay from my account and didn’t remember it and 3) actually paid the bill and didn’t remember it.

So that means that when I was wandering around in a zombie-like intense work state, forgetting to eat meals and forgetting to sleep and often forgetting to change clothes and frequently forgetting to even brush my teeth in the morning, I managed to be fiscally responsible enough to pay my credit card bill?

Um. What?

I’m certainly glad that zombie Karen cares enough to pay normal Karen’s bills. I wonder what else I did when I wasn’t even on the planet.

I can hardly wait to find out.











Image found here.