Category: disapproving boss

I Got Some Thinking To Do

Do you know who this guy is (the one in the middle)?

Don’t worry if you don’t, because I didn’t know who he was either before this past Wednesday.



Photo Copyright 2012, Karen Fayeth

His name is Raphael Jacquelin and he’s a pro golfer.

I took this snap while wandering the course during the last practice day before the start of the US Open.

To be perfectly honest with you, I was heading back to the fancy tent (seen in the background) where I had a fancy pass to enter and drink not really fancy, but totally free, beer. I came across this guy and another golfer, Anders Hansen, teeing off on what I think was the 18th hole at The Olympic Club.

Now, I don’t present this photo to you to show off my brand new golf knowledge.

Nope.

I display this photo and ask you to take a look at the complete sh– eating grin on this guy’s face. To be honest with you, that is not just a one-moment-in-time kind of a smile. I have a series of photos and this guy had this grin on his face from start to finish.

A little research tells me that ol’ Raphael is a good enough golfer to qualify for things like the US Open, but perhaps not a good enough golfer to win any of the majors. He’s picked up a few tournaments in Europe, but basically he plays well enough to stay in the top 150 or so golfers in the world (which, let’s be fair, is pretty damn good).

Here’s my point.

There has never been a single day on the job, whether at age sixteen, my hardworking late twenties or sitting here at my desk today where I have worn a sh– eating grin that big while I did the work that got me paid.

My job does not give me a smile that wraps around the back of my head.

Go ahead, click that photo to see. In the larger version you can inspect not only the man himself but the guy standing behind him. Grin city.

I want a gig that pays pretty well (let’s be honest, he gets cash just for finishing the event), doesn’t really stress me out and makes me smile like everything is always gonna be really all right.

I want a job like that.

How do I get a job like that?

I’ve got some thinking to do.

I’ll be in the courtesy tent quaffing Stellas until I find the answer.

Or until they kick me out.

Whichever comes first.
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By the way, I just checked the leader board for day 2 of the Open and Mr. Jacqelin is in 13th place. Not bad.



Photo Copyright 2012, Karen Fayeth and subject to the Creative Commons license in the far right column of this page.



Back In The Swing of Things

So, I’m back in the office after a week in Costa Rica. UK Boss is in country. The pace is back to normal. Whatever that means.

Today I sat down with the boss for a much needed, long over due one-to-one session.

It was about halfway through our hour chat that Boss Man said the words that chilled my soul.

“Right, so I just got the schedule for annual reviews. You’ll need to communicate dates to your staff. Self assessments are due by mid-June.”

Just like that. That’s all he said. Easy, breezy and calm.

Meanwhile, the sound of screeching demons and terror howls echoed in my mind.

Yes, it’s that time of year: Performance reviews.

I’ve been doing this manager gig for most of a decade, and still, performance reviews are the hardest thing I have to do every year.

Mainly because I don’t just blow them off and write canned phrases. I actually put in a lot of work on my performance reviews for my team.

I give performance reviews the way I wish they were done for me.

But never are.

That said, just because I care about them. Just because I put in effort. Just because they matter does not mean I actually enjoy writing them.

It’s hard work. Add to that, since I am a middle of the pack manager and not the big boss, I don’t get the set the raises and bonuses. I give input on my team but someone else makes the budget.

So I get to convey raises and bonuses that someone else has decided.

And they so rarely match what my employees deserve.

So I have to write a performance review to match the budget and not the actual performance of the employee.

Often, this can be the least gratifying thing I do all year.

That said, performance reviews are one of the things that separate the wheat from the chaff, the men from the mice, the mangers from the dilettantes.

Writing and delivering a meaningful performance review is what makes me a better manager. I think.

Oh, and in other news, my boss attended some up with people type of training class last week. I said to him “Hey boss, I’m having a problem with this risk assessment.”

“No Karen, as I just learned in my training, there are no problems, only opportunities.”

The fact that I didn’t take that opportunity to kick him in the shins shows the power of my personal and professional growth over the last year.

I’m sure that will show up as a positive on my performance review this year.

Opportunities my ass…….





It Must Be Groundhog Day

Because I’ve just lived this day, again.

Originally posted March 8, 2011

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Did You Ever Have The Kind Of Day Where….


Did you ever have the kind of day where you are going ninety miles an hour at your work desk, cranking out the emails, spreadsheets and taking phone calls left and right, all while balancing the Greyhound bus stop that is the chair in front of your desk….

And despite all the chaos and kerfuffle, just in the nick of time, you manage to whip out your one page, beautifully wrought, easy-to-read table that contains the cheat sheet you’ll need to answer every question that will be machine gun fired at you at your 3:00 meeting.

So you send that sumnabitch to the printer and grab your notebook, hike up your pants, run to the copier, and grab that thing off the machine so you can make it to your meeting at something less than five minutes late.

Then you squeal around the corner into the copy room and you are heartened to hear that the machine isn’t working. It’s done. It’s printed your copy.

Only it hasn’t.

The screen reads “out of paper, load tray three.”

Inside your head, you say, “I can deal with this.”

So it’s one of those big industrial machines and to fill the paper tray takes not one, not two, but three reams of ecologically friendly 50% post-consumer lily white paper.

Being a good office citizen, you could throw half a ream in there and call it good, but you don’t. You fill it up to the top, slam the drawer and the machine fires up.

Sweet sound of the Gods!

And the machine begins spitting out page after page after page…..

After page.

After page.

And you realize the guy in front of you must be printing like a hundred copies of his forty page slide deck and it’s HIS FAULT that the machine was parched for paper when you arrived.

Nothing you can do now but watch that machine like a bird dog after a duck, all the while not-my-copy, not-my-copy, not-my-copy shoots out of the machine, perfectly stapled and collated and tidy as you please.

“Ok,” you say to yourself. “I can deal with this.”

Then the machine stops again. The engine winds down.

“Thank god!” you think.

But wait, your copy isn’t there.

“WHAT THE [EXPLETIVE DELETED]!!!” You may or may not shout.

The LCD screen on that machine says “Replace Toner” and provides helpful animated arrows to guide you through the process.

“Ok,” you think to yourself, “I can deal with this. It can’t be that hard.”

So you find a box with a new toner tube and you follow the bouncing arrow on the screen and the old toner comes out and the new toner slides in and now you may or may not have black toner dust peppering your arms.

But you slam closed the toner door and the machine begins to make a noise.

“Warming up,” it tells you.

And you wait for what must be an [expletive deleted] eternity while the machine “cleans the wires” and “recalibrates” itself at the pace of an anemic snail.

Then holy mother of Xerox, the machine starts spitting out copies anew and more and more of not-my-copy of someone’s presentation comes out.

Then, most miraculous! The single sheet that you desperately needed finally exits the machine!

Victory!

So to be helpful you pull the other copies off the machine to lay them aside in a nice, neat stack.

And because you are nosy by nature, you look to see exactly what is the document that held up your progress and made you irretrievably late for a very important meeting, and you come to realize that it is…..

Handouts for someone’s upcoming Cub Scout meeting.

You ever have a day like that?

No way, right? Because that story just *has* to be made up. Unless truth really is stranger than fiction.





Photo by Alex Furr and used royalty free from stock.xchng


I Know Your Shame

This morning I was at my local Peet’s waiting on a latte when I noticed the line behind me was getting pretty long. Like out the door. Commuters were starting to get the angry eyes.

The guy behind the counter pulling coffee shots and making drinks was moving slow, and when he noticed the backup, he got a little flustered. The more he eyed the long line of impatient workday people, the more flustered he got.

Suddenly, one of the other people behind the counter went, “whoa! Ok, you work the register” and then she physically pulled the guy away from the espresso machine and shoved him at the register. The young man sighed, dejected, turned to the next customer and said “can I help you?”

The kid was put in the hot spot, the bottleneck, the key role….and he couldn’t handle it.

And I felt bad for the guy. Then I slipped into the Wayback Machine.

The year was 1990. It was summertime. My folks were living in Carlsbad, so I went back home to C’bad to spend my summer between semesters at NMSU.

My salt-o-the earth parents insisted that I couldn’t enjoy the summer break. I was required to get a job.

Times were a little tough in Carlsbad in that year. Many of the potash mines had closed and jobs were a little scarce. Any good summer job had already been snapped up, and that left me with only one place that would hire me.

Taco Bell.

I slipped into my double knit polyester rust colored uniform, pinned my name to my chest, and went to work slinging beans.

I had worked a cashier’s job in high school, and one of my coworkers taught me how to count change and keep my till balanced to the penny. The Taco Bell people loved me. My till always balanced, I was pretty good as customer service, and I kept the place clean.

Inevitably, the manager decided to give me a shot working on the drive thru window.

The hot spot. The bottleneck. The key role.

It started out ok, I guess. I was a little confounded by taking the order but not taking money right away and keeping track of which car owed what amount and which order came next. The line of cars started to back up. It extended out onto Church street.

I managed to give the wrong order to at least three different cars.

Some guy came inside the restaurant all pissed off and complained to the manager. Cuz, you know, his tacos weren’t right. Or something.

Anyhow, I was unceremoniously pulled off drive through and put back on front register.

It was clear that I’d failed, and my failure was Very Bad. My coworkers wouldn’t make eye contact with me. I’d once been a star employee. I was now disgraced.

I was never given another shot at my nemesis the Drive Thru. Never had another chance to prove I could handle it (not that I cared, honestly).

I made it through the rest of that summer working register and of course went back to Las Cruces. Classes began again at NMSU and over the years I graduated, got a job and lived my life.

Twenty years later, the embarrassment is still fresh. Another minimum wage employee has learned the humiliation of not being quite good enough to handle the hot spot.

I hope he gets over it quicker than I did.
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Tangentially related, two years later, a F2 tornado ripped through town, injuring 6 people at the Taco Bell and ripping the bell off the top of the building.

The tornados in Carlsbad are the stuff of nightmares. My personal tornado story is well documented here.




A short Google search, and lo and behold, a photo of the 1992 tornado. The Internet is a weird thing.




Image from Southeastern New Mexico Weather Web Page.



Vaya Con Bye-Bye

Whew. Yeah. Okay. Unh huh.

My tireless boss has been in town for the past three weeks. I swear the guy doesn’t drink coffee, soda or energy drinks and he can outlast everyone. The man is relentless.

He’s been in a bunch of meetings. I’ve been in most of those same meetings. In that slight half hour before the next meeting, he’s in my office wanting to plot and plan and strategize. There’s a lot going on. Marker boards were used. Action items were assigned.

It has been non-stop. I’m punch drunk and overwhelmed.

Today, at noon, he put on his battered leather jacket, picked up his computer bag, and left town.

It is wrong that I offered to drive him to the airport?

I mean, I dig the guy. He’s brilliant and funny. He hates my iPhone case, told me “you’ll never make it to the boardroom with that case” which makes me want to send him one. Every day. For a month.

He knows his stuff and has a lot of respect from everyone, including me.

I am fortunate to have him for a boss.

I’m also fortunate that he on an airplane until tomorrow sometime.

Wheeeeeew. This is the first 30 minutes I’ve had to just sit at my desk in weeks. I like it.






Image from CentreFlow.