A Reprise: The Best of 2011

While I’m moving house today and somewhere in between old-with-an-internet-connection and new-with-god-knows-what-is-going-to-be-installed, I decided to bring forward my Best Post of 2011.

And by best, I mean the one that got the most hits, by far.

Enjoy. It’s a doozy. Reading it puts me right back in that place, March 3, 2011. Oh what a day that was….

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I Fought The Law, and the Law Won

So it’s 4:30 in the morning and I’m awake and working. At my job. At 4:30 in the morning. It’s dark outside and inside and all hell is breaking loose, business wise, in several of the major Asian countries I’m working with.

The problem isn’t entirely my fault, but it’s my team, and I manage them, so I take the fall because that’s what a manager should do.

The time zones are right, mostly, for talking to my folks already working through the end of what is their day Thursday, pesky time zones being what they are. It’s really right timing for talking to my boss. Four thirty means noon-thirty in London and the meaty part of his day.

He asks me why in the hell I’m up so early. Well, for one thing, I can’t sleep. For two things, there are emails scorching the inside of my email inbox. Someone’s gotta do something about it, and that’s someone’s gotta be me.

So we’re talking. My voice is still creaky from lack of sleep as I make my case. “I’m in over my head here,” I tell him, and he agrees to help.

I’m keyed up on adrenaline and buzzing like a pot of coffee and two five hour energy drinks dancing a polka across a vat of 1970’s diet pills.

The boss and I are puzzling through the problems. We’re working on solutions. I’m trying to answer as best as I can and agree to find out answers to the questions I don’t know.

So the boss is talking, going on a long riff as he’s wont to do. It’s good stuff and I’m listening hard. While I listen, I lean my chair back on two legs, perched there for a moment.

I say “two legs” but perhaps I should say “two wheels” because that’s really the case. I’m nestled into my worn but comfy home office chair. I do this all the time, go up on two wheels, while I’m thinking or listening or just because.

I’m listening. I’m “um hmming” and I’m very into the conversation when I guess the gods that rule gravity decide that it’s time they had a say in this situation.

With nary a wobble or early warning, I go from being semi-upright, let’s say a nice 10 degree angle, to staring at the ceiling, knees in the air, I’m-an-astronaut-strapped-onto-a-solid-rocket-booster-and-ready-to-light-this-candle position.

This descent of Karenkind does not occur without some noise. And by noise I mean a bone-jarring rattle that travels in waves through my seventy year old domicile. I can hear the plumbing pipes rattling below the floor.

The boys who follow earthquakes over in their center in Palo Alto might have noticed a barely imperceptible blip on the screen while taking another sip of stale government coffee. Meanwhile, seismic waves are going off in my home.

The curious cat, a moment ago fast asleep, comes galloping down the hall to find out what’s the deal. The Good Man turns on the bedside light. I see the yellow glow at the other end of the house.

Over there in London, either my boss hasn’t heard or doesn’t care. He keeps talking. I lay there, knees up, and listen. And reply. I continue the conversation, because the last thing I want to hear right now is “what was that?” because I have no good answer. “I just fell over in my chair” doesn’t exactly inspire confidence in my capacity as either employee or human.

I half expect The Good Man to come check in on me, and am glad he doesn’t. I assume he hears me still talking and believes me to be all right.

Slowly, making the least amount of noise possible, over a period of several minutes, I slide out of the chair and slither into an Indian-style sitting position on the floor.

I finish my call. I hang up. I put my chair back upright and I pat its fake leather back as if to say, “we’re all right, big fella.”

I walk down the hall to go back to bed. The Good Man is snoozing with the light on. I place my iPhone on my bedside table, and as I do, I knock a stack of hardcover library books onto the floor. They make a sizable crash.

Apparently gravity and me are gonna tussle today. Being as how he has the law on his side, I think gravity is going to win.

I plan to give it a good fight.





Image found from Alex Huges Cartoons and Caricatures, a really fun site. I recommend a visit.



Something to Aspire To

Let’s stay on our theme of managers and management, shall we?

My story from yesterday had me thinking about the kind of manager I’d like to be one day.

Which reminded me of a post I did a few years ago.

Presented for your review, a (rather effective) management style that you won’t find in any college textbooks.


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Management…hamburger style

Currently, at the building across the way, there are some gentlemen hard at work putting a new roof on the two-story structure.

Roofing has got to be some grueling, backbreaking work, and they’ve been toiling at this for a few days now.

About an hour ago, all work went quiet over there. I thought maybe they were on a break. They weren’t on a break.

It appears they were having a little conference. Seems there was a problem and they were having what they’d call in the corporate world, a “root cause analysis” discussion.

I suspect they discovered what, or rather, whom was at the center of the mistake, because I could then hear the supervisor of this project having a one-on-one mentoring conversation, loudly, with his employee.

Let’s keep this a family friendly post…for all the instances of the eff word, I will substitute a more appropriate word.

Oh let’s have fun with it, let’s use the word “hamburger.”

Here we go, a faithful recounting of this clearly very hands on and empathetic manager as he guides his employee through a big error.

Remember: hamburger = eff word

“You hamburgered up. You hamburgered this whole thing up. I didn’t hamburger up. All the rest of these hamburgering guys didn’t hamburger this thing up. What in the hamburgering hell were you thinking? You weren’t thinking and you hamburgered this hamburgering thing all to hell. What the hamburger, man?! What the hamburger happened?”

: sound of employee mumbling, trying to explain his reason for hamburgering everything up :

“You what? You what? Who the hamburger told you to do that? I sure as hell didn’t hamburgering tell you to do that! Now this whole hamburgering project is running behind and that costs hamburgering money? Do you get that? Do get that you’ve cost every hamburgering one of us some hamburgering time and some hamburgering money?”

: more mumbling :

“Aw man, what the hamburger. Get back to work!”

And with that, all the machines started up, the smell of tar once again filled the air, and the team of folks got back to roofing.

There you have it. Management by hamburgering around.






These are a few of my favorite things

Given the kind of work I do the holiday season (i.e. the end of the year) is one of the busiest times at my job. Much has to get done this month.

I’m working a lot of very long hours and having a lot of real hard days.

Nothing terminal. Tenacity will carry the day.

Yesterday at 1:30 in the afternoon I stopped working so I could go get something to eat. When I stood, my knees creaked and I realized I had not moved from my desk chair since 9:00 that morning.

That’s bad.

So as a reward, I chose to go to my favorite cafeteria at work, the one that serves house made Mexican food.

It’s comforting.

As I stood in line, I fiddled with the new Hipstamatic lens and film I’d just downloaded for my iPhone4s.

And so, today, another busy day, I bring you fewer words and more visuals.

Behold, just a small few of my favorite things. Click the image to see in full size:




Oh swoon. Hello lovers!




Even on a fairly cold winter day, these sweaty bottles promising 100% Natural Sugar made me want to reach in and grab them all. Yum!




Just….want.



A little Mexican food. A little real sugar. Suddenly my outlook was a lot more expansive. I even walked backed to my office with a bounce in my step and a song in my heart.

Oh the amazing curative powers of good food that reminds me of home.



How Did I Get Here?

Yesterday was not what I’d call an ordinary day by any definition.

Let’s roll back a few days to give you the backstory.

On Friday I stood shoulder to shoulder with my best friend inside an auction barn in Las Cruces. We tried to talk over the drone of an auctioneer and watched the local 4H kids walk their animals around a pen while local businessmen bid up the price.

On Tuesday, I stood on the show floor of one of the largest IT conventions in the US, surrounded by the drone of booth workers shouting out to passerby as I tried my very best to be all business.

I have to say, it was a bit disorienting. I guess that 180 degree turn in the span of just five days is the closest example I can get of who I am. Both auction barn and big corporate.

Yesterday was my second day attending the show and I was doing my best to stay grounded in the midst of the chaos that is any trade show.

While waiting for a morning meeting, I idly checked my email on my iPhone. I saw a note from one of my aunts letting me know that a dear uncle of mine had passed away. He had gone through a long and valiant battle with cancer, and for a while he got topside on that demon. Sadly, just yesterday he lost the fight.

I was instantly crushed and heartbroken. I couldn’t begin to imagine how my aunt must be managing. I’d sat with my mom in the days after my dad passed, and I know that for a woman to lose her husband of 40-plus years is a long, sorrowful journey. It is a world turned upside down.

Glancing at the clock, I saw it was time to go, so I put on my game face and got back to work.

Later I had to meet with a Senior VP of the company who demands answers as he fires off questions from a fire hose and I do my best to keep up. He’s brilliant but irascible.

After I finished with Mr VP, it was off to another meeting with a telecom carrier, and then a hardware manufacturer, and then…and then…..

It was a brutal day and I had gotten up extra early to get to San Francisco through morning traffic and suddenly the lack of sleep caught up with me. My legs and back ached.

But I pushed forward.

When the day was mostly over, it was time to go to the big celebration to close the show, a huge event put on over at Treasure Island.

I changed clothes in a dingy bathroom and then set out for the meet-up spot to catch a shuttle bus. I got myself turned around and walked about three blocks in the wrong direction, only to turn and walk back against of tide of city people at the end of their day.

I was tired, sweaty, in pain and generally DONE with the day when my iPhone buzzed. The Good Man conveyed to me the sad news about Steve Jobs.

As I had worked for the man for a decade, I felt a certain affinity for him and at that moment, it was the straw that broke me.

I leaned against a mailbox on New Montgomery street, while cars honked, police officers directed traffic and busses coughed fumes, and I cried.

I cried because after traveling then working at this show, I am worn down to a nub. I cried because I did a terrible job of comforting my godkids last week as I found myself at a loss to explain why their pigs had to die. I cried because my uncle was a good man with a good life but grief never gets easier. I cried because the passing of a legend means the end of a very profound era.

It’s just a little to much death in too short a time frame.

Sometimes when it’s all built up inside you and the pressure cooker is about to blow, and you’ve found the end of your tether, crying is just a real good way to let off some steam.

It only lasted a few minutes. Then I straightened my spine, threw my shoulders back and walked ahead to meet my boss because he’s in town from London and had terrible jet lag. He relied on me to help get him to the right shuttle. And my supplier expected me to “say some words” to the team. And every one expected me to be adult and professional when I felt anything but.

Thankfully I met up with a couple friends out on the island. They handed me beer and gave me nodding, knowing looks.

And today, while still sad, I’m trying to be myself again.

Or in the immortal words of Stevie Ray Vaughan, I’m “walking the tightrope/both day and night”






Image from Agent Faircloth