In The Small Hours

Recently a new meeting appeared on my calendar at work. It’s a new group and a “core team” for an emerging and rather exciting new project that crosses many functional teams. Many global teams.

It’s a good sign that I was invited to the table and I take it as the step forward that it is.

However.

The meetings are set for 7:00 in the morning once a week in order to accommodate as many time zones as possible. Seven in the ayem. I rarely like rising by seven in the morning, much less well before so I can rise and feed the cat and get dressed and drive to work in order to be there by 7:00am.

That said, I find these early mornings to be a little odd and endearing. As much as I hate rising before the sun, those wee hours are also sort of fascinating.

This morning I stepped through the door from my building into the damp morning air. A fairly thick fog lay hugging the pavement as streetlights lit it with an ethereal glow. It was so quiet. Odd because in just an hour this same stretch of road will be backed up with the traffic of parents dropping their kids off at the nearby school, and punk kids walking and screaming and laughing and being obnoxious teenagers. Plus kids wailing at the nearby playground and the rumble of trucks and cars and the world coming alive.

But for these few precious moments, the world is silent. Quiet fog like the paws of a night animal sneaks and swirls through the streets.

Even with extra caution to avoid local deer and morning walkers, my usual twenty minute drive to work takes just ten and I think “hey, I’ll get to park in that one awesome parking spot right by the front door” but of course that’s not true. I’m not the only soul wandering the quiet workaday streets.

The tall multistoried edifice where I work looks imposing in the darkness. It is backlit by floodlights and the mist swirls high above the penthouse suite. The windows of the building are mirrored and in the daylight, this provides both security and uniformity. All you see is a solid wall of reflection.

In these dark hours, I can see into offices. There on the eighth floor I see an executive in his office bustling about. He looks almost frantic, pacing around the space. I suspect he is on an early call and the stress of the business day is already nattering in his ear.

I can see that lights were left on in The Big CEO office area. He has a nice office. I’ve actually been in that space, just once when he wasn’t there. I wonder why the lights are on because he’s not in there and his admin isn’t at work yet. Did someone forget and leave the lights on?

I can see multiple computer monitors on his desk and I wonder how many emails he must get in a day. Maybe it’s not that many as he has not one but two executives as direct reports. I bet they get all the email and he gets to be the “face of the company” and attends marketing events and drinks something expensive and drives something expensive and I bet he is working from home today anyway.

As my tummy rumbles I wonder if the executive suite gets breakfast catered in.

It’s too early in the morning to eat. My tummy is both hungry and nauseous. In about an hour I will be ravenous.

It’s so early that the main door to the main building is locked. During the day it’s open to all visitors and staff, but this morning I can’t actually remember where the badge reader is located. It’s not right next to the door and I recall it’s cleverly hidden in what looks like a light pole. So cleverly hidden it’s impossible to find.

I wave my badge around everywhere in the vicinity like a mad multi-limbed Shiva until I finally hear that satisfying click and I open the door and enter the lobby.

The security guard nearing the end of his overnight shift looks at me with knitted brows and doesn’t reply to my chirpy “good morning”.

It’s ok. I was faking the chirp anyway. I wouldn’t say hi to me either.

Pushing the up button to call the elevator, I’m happy to see the doors open immediately. I believe that when the elevators aren’t being used, all cars return to the first floor. It’s usually a dreadfully long wait during business hours, but not today. I ride up to my floor, stride to my office and flick on the lights. Immediately I put on my wireless desk headset and dial into the call.

And now someone in the parking lot can see me, my form bustling about my office as the stresses of the day begin to whisper in my ear. As I announce my entry to the call and greet the team, I already feel weary. I began mentally running through the day’s calendar trying to remember when I can actually leave work and head home.

I came in early so I can leave early, right?

Alas no. Pesky time zones. I have a call to an APAC country very late this afternoon.

And this is how my employers get their money’s worth out of me.




Not my building but surprisingly similar. This building is in Minneapolis. Mine is not.



Photo by drouu and used royalty free from stock.xchng.



Hitting Close to Home

I can’t abide people who are rude to waiters or assistants. — Tim Gunn, via Twitter

On the off chance you aren’t familiar with Tim Gunn, his main job is to mentor contestants on the television show Project Runway. He is also Chief Creative Officer with Liz Claiborne.

He’s a very stylish man and holds high standards in both manners and dress.

I am quite a huge fan of Mr. Gunn and enjoy watching both his style and compassion as he helps over-stressed designers through the rigors of competition.

The show Project Runway is quite inspiring to me, creatively, and so it was with little hesitation that I began following Mr. Gunn on Twitter as soon as he began tweeting.

Last week was a bit of a drag at work, and Mr. Gunn’s words were timely.

Part of my job is to oversee folks who provide end user support to employees of our company.

Help desk support is, truly, a thankless job.

As I told the Boss of my Boss last week, “People don’t email us just to say hi.”

No, people email us to dump big piles of vitriol and venom on my extraordinarily hard working and talented team.

My employees always fix the problem, and they do it quickly and with grace, but my goodness how demotivating it is to all of us to be constantly hammered with rude words and shouting.

When someone pings us, outlines their problem and asks for guidance, then great.

When someone fills an email with everything they think is wrong with my program, the company and the world, it’s brutal. Once or twice is easy to ignore. Over time, it builds up, like soot in a chimney.

I have to keep an eye on my team because burn out is a real possibility hovering over us all. It’s a management problem in any support organization.

I was feeling a little low, worried about my folks, and then I saw that simple powerful quote from Mr. Gunn.

I can’t abide by it either. If only I might add “help desk personnel” to the sentiment.

Glad to know that there are others in the world that believe it’s wrong to treat support folks of any stripe with bad manners. I’m hoping there are more who believe it’s wrong than believe it’s right.

Ok, lament over. Sometimes it feels good to vent off a little steam. Important to ease the pressure a bit so I can dive back in and be polite in the face of overt rudeness.

Here we go!

*sigh*



Boss of my Boss had much the same sentiment for me.




Image found all over the internet in various forms. If this one is yours, let me know and I’ll take it down or add attribution at your request.



What Tuesday Looked Like

Tuesday. It wasn’t pretty.

I’m going toe to toe with an obnoxious company who are being jerks simply for the pleasure of being jerks.

I’ve gone twelve rounds with these yabos and I’m e-x-h-a-u-s-t-e-d.

And so, this is the perfect representation of my Tuesday.

This photo, oddly enough, was taken while I was on an evening con call with a whole other clan of jerkwads.

The Good Man texted me from the living room to ask how I was doing and this was the reply he got.

Rawr face. Coming at you.

May Wednesday be nicer.







Photo Copyright 2012, Karen Fayeth, subject to the Creative Commons license in the far right column of this page, and taken with an iPhone4s and the Camera+ app.



The Wheel of Questionable Spelling

Had a laugh this morning as I thought about today’s Theme Thursday, which is: full circle.

I was looking for a sign from the universe, a whisper from The Muse, an idea to bonk me on the head that fits with the theme.

The laugh came when I realized that all I had to do was look at my coffee cup.

Here’s where the circle begins:

________________________

Originally published November 7, 2008.


Alternate spelling, alternate universe

You may recall from a post a while back that I use my secret agent 007 stealth first name when I order coffee and they ask for a name to write on the cup.

My secret agent name is Lucy. I use that name because it’s:

1) easy to pronounce

2) easy to spell

3) heard clearly over the whooosh whooosh sounds of an espresso machine


I borrowed this name from a friend (who has my same real first name) because of the ease of use.

Until this past week at the Honolulu airport.

They asked my name. I said Lucy. They nodded and wrote the name. I got my beverage and it wasn’t until I was on the plane that I noticed.


You can’t make this stuff up.

________________________


And here’s where the story comes full circle:

Truth must be stranger than fiction, even on the mainland, because this morning I went to my local coffee slinger and used that same nom de bebida.

And this is what I got:





Questionable spelling skills, a feature of at least two of our fifty states.
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Side note: look how much the quality of iPhone photos has improved in four years. Amazing.



Ray Bradbury, 1920-2012

The news this morning felt heavy on my heart. Via Twitter, I learned that author Ray Bradbury had passed away at the age of 91.

91 very productive years is one hell of a good life.

Even though I never met Mr. Bradbury in person (The Good Man did) I consider him to be an essential part of my own writing life.

Fifteen years ago I took my first few fitful steps into writing a full length novel. It was an effort that far transcended any type of writing or story crafting I’d ever done. I was tortured by demons, a flighty muse and painful, quavering self doubt. About halfway through the work, just attempting to put words on a page became massively frustrating.

Looking for inspiration, I went to my local library to see what was what. While prowling the aisles, my eyes traveled across a book title, “Zen in the Art of Writing.”

I read Mr. Bradbury’s essays on the art and magic of writing cover to cover and quite literally cried my eyes out the whole way.

Because his book unlocked something inside of me.

Something that will never be locked away again.

For that, I owe Ray Bradbury a deep debt of gratitude. He saved my (writing) life.

A few favorite quotes:

Every morning I jump out of bed and step on a landmine. The landmine is me. After the explosion, I spend the rest of the day putting the pieces together.

**
My stories run up and bite me on the leg – I respond by writing down everything that goes on during the bite. When I finish, the idea lets go and runs off.

**
I wish you a wrestling match with your Creative Muse that will last a lifetime. I wish craziness and foolishness and madness upon you. May you live with hysteria, and out of it make fine stories — science fiction or otherwise. Which finally means, may you be in love every day for the next 20,000 days. And out of that love remake a world.




Ray Bradbury in 1984. Photograph: Sophie Bassouls/Sygma/Corbis




Image from The Guardian and used here under Fair Use.