Category: don’t bully me!

Well, You Asked!

There are many things in this world that I take evil glee in doing. Taking a flyer forced into my hands on the street and walking it right to the trash can. Hanging up on telemarkers. Shoulder bumping the oblivious spandex clad ladies on the nice wide walking path who won’t move over after I’ve moved over.

This is but a few examples.

This morning brought an especially fun one. You see, yesterday I had to call in to Very Large Telecom Company to make some changes to my mobile phone service. These were not changes I could make in a store or online, I was forced to call in.

After being on hold for fifteen minutes waiting for “the next available operator” and listening to a litany of bad advertising, I was finally connected to a call agent. Now, to be fair, the call agent was very nice and rather helpful.

She did tell me that Very Large Telecom Company would have to assess a “one-time fee” for making the change I was making.

I questioned this, “Let me get this straight…I’m only making a change in how this is billed and I always pay on time and I have been a long time customer and you are still charging me for this!?!?”

“Yes, ma’am, that is our policy.”

Well that cheesed me. No need to unload on the lady on the line, she’s just a minion.

“Oh fine,” I snapped, “Just make the change.”

Then it took another fifteen minutes as the call agent waited for their computer system to respond. Waited. And waited. And waited.

All in, the call took forty minutes of my time. FOUR ZERO minutes. Whisky. Tango. Foxtrot.

So, this morning, Very Large Telecom Company called me and asked me to take a survey regarding my experience yesterday.

Oh I do love it when I get to take a survey after a crap experience.

When I bought my first car, I was treated so poorly by the shark of a salesman that when I was sent a survey from the car manufacturer, I not only filled out the form, I attached three pages with details, figures, facts, dates and times. The shark was demoted to the used car lot and I was given several free tanks of gas. It wasn’t even the free gas I was after, I just wanted SOMEONE to know how poorly their employees were representing them.

Also, it should be said, if I get really good service and I am asked to take a survey, I will gladly answer the questions and sing praises. That kind of behavior should be rewarded. After managing two different call centers, I happen to know that often times these survey results are used in annual performance reviews for call staff.

So this morning, on every question that pertained to the call rep, I gave very high scores. She really was very lovely, and certainly stuck in a bad situation.

On every question that pertained to “call length” and “time to resolve the issue” I gave them the lowest possible marks. One on a scale of one to ten.

Look, Very Large Telecom Company doesn’t give two rat’s butts about my one on a scale of one to ten but hey, they asked.

It kind of felt good to say my piece. Felt good in that evil glee sort of way.

I do love me some survey.







Image from Savage Chickens by Doug Savage.




The Weekend – In Visuals

My weekend, told in a few words with iPhone photos to illustrate.

On Friday, The Good Man and I did an early dash away from work and drove up to Napa.




We checked into our B&B and went outside to sit on their peaceful back patio to decompress after a crazy week. And to partake of the B&B’s delicious French press coffee.

Only, we weren’t alone.




This creature doesn’t belong to the B&B. No one is really sure where it came from. Creepy Stalker Chicken seemed to think we were going to feed her. She was especially targeted The Good Man who is used to being shaken down for kibble by The Feline. Apparently we were unable to escape hungry domesticated animals for the weekend.

Which kind of made us hungry. After a fantastic (non-poultry) dinner and a good night’s sleep, we headed out the next day to do what it is most people do while visiting Napa.





A lot.

Oh, and at one winery, we still weren’t alone.





Apparently Creepy Stalker Chickens were the weekend theme. This one was wearing chicken pants.

But no matter. There was still this…





And then more





And a WHOLE lot more





“Heeeeeey, schhhicken, scccchhhhicken, ssssssshicken…”

Then on Saturday night, we headed out to take in some live music at The Uptown Theater. An acoustic Roseanne Cash show (with Shawn Mullins as the opening act).




It was *awesome*.

We slept good that night. Had a kick butt breakfast.

Then sadly it was Sunday and time to head back home.





With a whoooole lotta wine in the trunk of the car.





It’s medicinal. Really.




All photos Copyright 2010 or 2012, Karen Fayeth, and subject to the Creative Commons license in the far right column of this page. All taken with an iPhone 4s and the Camera+ up, except for the Golden Gate Bridge photo which was taken with the QuadCamera app.


Hitting Close to Home

I can’t abide people who are rude to waiters or assistants. — Tim Gunn, via Twitter

On the off chance you aren’t familiar with Tim Gunn, his main job is to mentor contestants on the television show Project Runway. He is also Chief Creative Officer with Liz Claiborne.

He’s a very stylish man and holds high standards in both manners and dress.

I am quite a huge fan of Mr. Gunn and enjoy watching both his style and compassion as he helps over-stressed designers through the rigors of competition.

The show Project Runway is quite inspiring to me, creatively, and so it was with little hesitation that I began following Mr. Gunn on Twitter as soon as he began tweeting.

Last week was a bit of a drag at work, and Mr. Gunn’s words were timely.

Part of my job is to oversee folks who provide end user support to employees of our company.

Help desk support is, truly, a thankless job.

As I told the Boss of my Boss last week, “People don’t email us just to say hi.”

No, people email us to dump big piles of vitriol and venom on my extraordinarily hard working and talented team.

My employees always fix the problem, and they do it quickly and with grace, but my goodness how demotivating it is to all of us to be constantly hammered with rude words and shouting.

When someone pings us, outlines their problem and asks for guidance, then great.

When someone fills an email with everything they think is wrong with my program, the company and the world, it’s brutal. Once or twice is easy to ignore. Over time, it builds up, like soot in a chimney.

I have to keep an eye on my team because burn out is a real possibility hovering over us all. It’s a management problem in any support organization.

I was feeling a little low, worried about my folks, and then I saw that simple powerful quote from Mr. Gunn.

I can’t abide by it either. If only I might add “help desk personnel” to the sentiment.

Glad to know that there are others in the world that believe it’s wrong to treat support folks of any stripe with bad manners. I’m hoping there are more who believe it’s wrong than believe it’s right.

Ok, lament over. Sometimes it feels good to vent off a little steam. Important to ease the pressure a bit so I can dive back in and be polite in the face of overt rudeness.

Here we go!

*sigh*



Boss of my Boss had much the same sentiment for me.




Image found all over the internet in various forms. If this one is yours, let me know and I’ll take it down or add attribution at your request.



And That’s All She Had to Say About That

The scene: Tuesday evening in Opelika, Alabama at a delicious little restaurant called the Warehouse Bistro.

The people: Several of my coworkers, a large group of folks from the supplier we were visiting, and me.

The situation: We’d had a day long business meeting. It had been a full marathon session that was mostly good and occasionally heated. We ended the work day on a good note and headed off for drinks and good eats. We’d all started with a few mixed drinks, then beers and wine bottles were ordered, and delicious food was served. Near the end of the night as the servers cleared dessert plates the whole group was feeling quite convivial, there was a lot of good natured ribbing going back and forth.

I got a fair bit of grief for being from California. Things like “you buncha wine sniffing weirdos” and “You damn Californians!” I’m used to it, I get it back home in New Mexico too, so I know how to hold my own.

At the table were three guys who had driven over to Alabama from Daytona, Florida. It’s about a seven hour drive and they had seen the entire span of Georgia along the way. This one ol’ boy from Florida was the one leading the charge on giving people grief. He was dishing it out pretty hard to everyone at the table. Didn’t matter who you were or where you were from, you were gonna get your share. Even the guy from Australia.

So at one point he was talking about the drive over and saying, “geez, what is it with Georgia? All along the road all we saw were adult shops and fireworks stands. I mean all along I-10 that’s all there was. I couldn’t find a damn McDonalds but I could find all that crazy stuff. There’s gotta be something wrong with Georgia.”

Then he got an evil look in his eye.

He turned to the sweetest, quietest girl in the room who was sitting at the end of the table.

“Hey Cathy*, you’re from Georgia. What’s up with that? I mean, I thought this was the Bible Belt!”

She paused, took a sip of sweet tea, then said, very clearly so all could hear….”That’s because here in Georgia, we’re so good, when we’re done having a little fun we don’t smoke a cigarette, we light off a Roman candle.”

The room was quiet for one, two three beats….then came thunderous applause and laughter.

In the vernacular of our times, that ol’ boy from Florida just got served. In the most quiet, gentle and polite Southern way.

Loved it!






Image found at AnimalCapshunz.com


* Not her real name



$2 and a Moment

Yeah, ok. I caved to the masses.

I’m quite suggestible you know.

I come from a family that enjoys trips to Vegas and the occasional Indian casino. My family loves to gamble (responsibly) and I do too.

So today I threw two one dollar bills into the toilet and bought Mega Millions tickets.

Every news outlet, radio talk show, and coworker is talking about the half billion potential payoff.

Yesterday on All Things Considered, they had some whiz bang mathematician guy who chastised all of us in describing the impossible odds.

I think that’s when I decided to throw my hard won dollars in the ring.

I know the odds are ridiculous. I know it’s a waste of money. I know, I know.

But for a moment, a little moment, it’s fun to think about what if?

I think the concept of what if is a powerful one.

There are those in the ranks of woo-woo and esoteric who would say that what if is a good thing. It’s an order placed to the universe.

I think what if gives you a chance to see what you can accomplish.

When you pull out a road map, you look at where you are today. You look at where you want to go (what if) and then you map the highways, byways and dirt roads that it will take to get there.

Do you get lost sometimes? Sure.

Take a wrong road because it looks interesting? Of course.

Run out of gas? Absolutely.

And then, sometimes, with a little luck and a little diligence, you arrive at your destination.

So for me, the what if daydreaming is simply me being the cartographer of my life.

What if’ing about half a billion dollars might be ridiculous to some. To me, it’s a nice way to end a crazy busy day at work. My mind is too tired to parse this spreadsheet in front of me. Instead I’ll gaze out the window and daydream. For just a few moments.

And then, because it’s the last work day of the month, I’ll collect my regular paycheck, pay my rent and then go home to The Good Man (my odds of finding him were pretty sparse too, but I must have drawn that map pretty gosh darn well).

So ok. That’s worth at least $2





This week’s Theme Thursday is: moment.