Category: disapproving boss

Well, You Asked!

There are many things in this world that I take evil glee in doing. Taking a flyer forced into my hands on the street and walking it right to the trash can. Hanging up on telemarkers. Shoulder bumping the oblivious spandex clad ladies on the nice wide walking path who won’t move over after I’ve moved over.

This is but a few examples.

This morning brought an especially fun one. You see, yesterday I had to call in to Very Large Telecom Company to make some changes to my mobile phone service. These were not changes I could make in a store or online, I was forced to call in.

After being on hold for fifteen minutes waiting for “the next available operator” and listening to a litany of bad advertising, I was finally connected to a call agent. Now, to be fair, the call agent was very nice and rather helpful.

She did tell me that Very Large Telecom Company would have to assess a “one-time fee” for making the change I was making.

I questioned this, “Let me get this straight…I’m only making a change in how this is billed and I always pay on time and I have been a long time customer and you are still charging me for this!?!?”

“Yes, ma’am, that is our policy.”

Well that cheesed me. No need to unload on the lady on the line, she’s just a minion.

“Oh fine,” I snapped, “Just make the change.”

Then it took another fifteen minutes as the call agent waited for their computer system to respond. Waited. And waited. And waited.

All in, the call took forty minutes of my time. FOUR ZERO minutes. Whisky. Tango. Foxtrot.

So, this morning, Very Large Telecom Company called me and asked me to take a survey regarding my experience yesterday.

Oh I do love it when I get to take a survey after a crap experience.

When I bought my first car, I was treated so poorly by the shark of a salesman that when I was sent a survey from the car manufacturer, I not only filled out the form, I attached three pages with details, figures, facts, dates and times. The shark was demoted to the used car lot and I was given several free tanks of gas. It wasn’t even the free gas I was after, I just wanted SOMEONE to know how poorly their employees were representing them.

Also, it should be said, if I get really good service and I am asked to take a survey, I will gladly answer the questions and sing praises. That kind of behavior should be rewarded. After managing two different call centers, I happen to know that often times these survey results are used in annual performance reviews for call staff.

So this morning, on every question that pertained to the call rep, I gave very high scores. She really was very lovely, and certainly stuck in a bad situation.

On every question that pertained to “call length” and “time to resolve the issue” I gave them the lowest possible marks. One on a scale of one to ten.

Look, Very Large Telecom Company doesn’t give two rat’s butts about my one on a scale of one to ten but hey, they asked.

It kind of felt good to say my piece. Felt good in that evil glee sort of way.

I do love me some survey.







Image from Savage Chickens by Doug Savage.




What Hell Has Been Wrought On This World?

Dear Robert Gaskins,

It took only one short Google search to learn that you are credited as being the inventor of a little software program known as PowerPoint.

I’m sure you are a very nice man, Mr. Gaskins, and your idea and invention started out as something good. Positive. Meaningful.

From what I’ve read you sought to make the business presentation easier and more professional. No more copying slides and text onto clear plastic film and showing it on an overhead projector.

Your idea was so good that you got venture capital from Apple and ultimately the product was acquired by Microsoft. Your little dream is now loaded, by most estimates, on over a billion machines.

This software program was a big step up in terms of sales presentations and other business presentations. It brought a layer of graphic design and professionalism to the talking points of any business meeting.

However, today, on this eve of Christmas in the year two thousand and twelve, I am no fan of yours, Mr. Gaskins.

To be fair, it’s not your fault that the business world has taken something you created for good and bastardized it, but as with eliminating pesky vampires means you have to make sure you get that one lead guy, you are just going to have be the focus of my ire.

As I sit here working in my mostly empty office building, the one thing I have to accomplish this week is a PowerPoint deck.

Let’s stop here and discuss all the names for what to call a PowerPoint presentation. Apparently we’re all too cool to call it a PowerPoint presentation, it’s a deck. A preso. Slides. Slideshow.

Whatever. It’s evil. It’s probably evil mostly because we in the business world are all too uncreative to really use the software as it is meant to be used, as a tool to emphasize talking points when giving a presentation.

But it’s not that anymore. Oh no. It’s the whole presentation.

Last week I had a meeting with the boss to talk him through my rationale for why I need three additional headcount on my team. He nodded, gave me feedback and generally agreed.

Then he said, “Put that all into a deck so I can send it to Big Boss. No more than three slides.”

One hour of persuasive conversation needs to be put on three slides with no more than six words per bullet and six bullets per slide. Then these three slides are to be emailed to another person and I don’t get to explain any of my rationale. No, the Big Boss is just supposed to try and figure out all the crannies and crevices and nuances of my business case from just eighteen bullets (six bullets per slide, only three slides).

No one can be expected to make heads or tails of an eighteen bullet point slide deck without someone to walk through it. But decisions will be made based on those eighteen bullets. If I craft them correctly, I get much needed help for an overwrought and overworked organization.

Get those eighteen bullets wrong and we get another year of exhaustion and not enough hands to do all the work.

What was always intended to be an aide to the conversation has now become the conversation.

And that’s just crap.

I hope you have a very Merry Christmas, Mr. Gaskins. Because of your little invention, on this Christmas Eve I am cranky as hell and worried about the fate of my team for the next year.

I feel the weight of eighteen incomplete sentences with cool transitions and maybe even a fun graphic weighing heavily on my mind.

You’ll forgive me if I don’t offer you any egg nog.

Besos,

Karen








Image from Call Me Cassandra.




Energy Good. Nerve Damage Bad.

Last week I went through several days where sleep and I just weren’t going to be friends. This happens off and on and it’s a real bear to get through.

On top of my bad sleep, I was having crazy busy days at the old place of employment. The kind of days where a little “top of my game” would sure have helped me get through the challenges.

So I was over in the building were our IT team sits because I had to deliver some documents for the signature of a Director of Important IT Things.

I was in his office kibitzing when he asked how I was doing.

“Tired,” I said. “Just trying to get through the day.”

“Here,” he replied, waving toward his bookshelves loaded with candy and snacks of all kinds, “Grab something to give you some energy.”

Among the snack packs of Cheetos and Oreos and full size candy bars was a box of 5-hour Energy drinks.

“Hey,” I said, “That’s probably what I need.” I grabbed one and shoved it in my pocket and then took off, late for my next meeting.

I’ve seen the compelling advertisements for this 5-Hour Energy stuff. The announcer promises us, the worthy consumers, that the energy boost will get us through the afternoon slump we all experience. I know quite a few folks who regularly use these little energy shots (mostly the IT boys), so I was interested.

That said, I can get the jitters from a single cup of regular coffee, so I know I have to be careful about these kinds of things. I thought maybe I could take half or something.

Later, back at my desk, I took out the bottle and flipped it over to see exactly what is inside this magical elixir of energy.

Here’s what the label says it contains: Caffeine, huge amounts of niacin, and massive doses of Vitamin B6, B12 and Folic acid.

I thought back about what I know about all of these things, as given my delicate nature, I have to really study the effects of any supplement I decide to ingest.

Caffeine…we all know what that does.

Niacin, gives you quite a flush.

And B vitamins will, in fact, hype you up.

Ok, I get what this is doing. Nothing magic here. In fact, this crap kind of worries me.

Niacin, in high doses, can bring on niacin toxicity. The label shows Niacin at 150% of RDA which while not terrible is still quite a lot.

Vitamin B6 and B12 are certainly very important vitamins, and when in deficiency can cause a variety of unpleasant issues. Most B vitamins come from food and unless people have difficulty eating or digesting food, vitamin B shouldn’t be in deficiency. Vitamin B supplements, from what I understand, should be approached cautiously. Prolonged supplement use in excessive high doses (the energy shot bottle says 2000% of RDA) can cause nerve and brain damage.

“chronic administration of 1–6 g oral pyridoxine per day for 12–40 months can cause severe and progressive sensory neuropathy characterized by ataxia (loss of control of bodily movements). Symptom severity appears to be dose dependent, and the symptoms usually stop if the patient discontinues the pyridoxine supplements as soon as the neurologic symptoms appear.”

Source.

Most people will say that Vitamin B is water soluble and so the body will excrete most of the excess dosage and it’s not that big of deal. Mostly, that’s true, especially if the excess dosage is intermittent, not daily.

Now let’s turn to the sketchy answer to the question about B vitamins in the FAQs on the 5-hour Energy website. This does nothing to make me feel better. Note that the answer moves from “minimum not optimium” and then quickly talks about caffeine instead of vitamins.

Myth: 5-hour ENERGY®contains dangerous levels of Vitamin B12, Vitamin B6 and Niacin (Vitamin B3).

Fact: The amounts of B vitamins in 5-hour ENERGY®are well within safe limits. The RDA (Recommended Daily Allowance) is the minimum (not optimum) daily amount set by the Food and Nutrition Board of the Institute of Medicine. Of course, if you are sensitive to caffeine, have any medical conditions, are taking any medications, or otherwise have any concerns whether 5-hour ENERGY® is right for you please check with your physician before taking it. 5-hour ENERGY® is available in a Decaf version which has only 6mg of caffeine – about as much as a half cup of decaffeinated coffee.

Source

Um, why are they talking about a decaf version when the question is about excess vitamins? Sketchy.

So I’m thinking this energy stuff may be ok every once in a while, but what about these people who use it every day? And several times a day?

Yikes.

Anyhow, we’re all big kids and can make our own choices. For me, that little bottle of 5-hour Energy drink is still sitting on my desk, untouched. No plans to down that bad boy anytime soon.









Photo Copyright 2012, Karen Fayeth, and subject to the Creative Commons license in the right column of this page. Taken with an iPhone5 with terrible office florescent lighting and the Camera+ app.




The Great White Way

So here I find myself at Friday, the end of the first long work week after my return from a fantastic vacation.

I’m a little tired, a little stressed, a little melancholy. A week ago today The Good Man and I were walking the High Line in Chelsea and feeling relaxed and happy.

Today I’m sitting at a desk feeling anything but relaxed and happy.

And so to curate the memories from my time off just a little while longer, I’ve decided to write a review column.

While in New York, The Good Man and I took in three Broadway shows. Below are my reviews of the three shows, presented in the chronological order in which they were viewed.

And away we go:


The Anarchist

The Good Man and I arrived in New York in the early evening on Saturday and so we simply had some good food and slept. Sunday we started exploring, and late in the afternoon, decided to hop over to the TKTS booth to see what sort of Broadway tickets we might scare up.

Most of the shows were already sold out, but The Anarchist still had seats available. The show was still in previews and the opening wasn’t until the following Saturday. The play was written and directed by David Mamet, he of the Glengarry Glen Ross fame and a well known and well respected playwright.

In addition, the play starred Patti LuPone and Debra Winger, two notably amazing actors.

Basically, we reasoned to ourselves, a new Mamet play with two amazing performers should, by all accounts, be worth seeing.

So we plunked down the cash and went to the show.

I knew going in that any Mamet show was going to have a lot of talking and not a lot of doing. Oh dear god. I had no idea what was in store for me.

Here I’ll borrow someone else‘s words to set the background:

The play is set in a prison. LuPone is Cathy, an anarchist who had shot police officers and has been in prison for 35 years. Winger’s role, as Ann, is less clear. She is probably a prison psychiatrist. Ann asks questions and Cathy answers, philosophizing about religion, the meaning of life and redemption.

Naturally, Cathy wants out. She wants to see her father before he dies and argues that she has served her time.

Ann keeps asking her where one of her accomplices is, and Cathy says she does not know. Ann asks her about redemption and about being born a Jew who has been reborn a Christian in prison. They talk about it and then talk some more.

The show began as most Mamet works do, right in the middle of the conversation. You as an audience member have no context. You just gotta run, hop on and don’t ask too many questions.

The freight train sped along for just seventy minutes then abruptly stopped.

We in the audience applauded because the performers did the best they could with the material.

Then when we stopped clapping, we all looked at each other like “what the hell just happened?”

My biggest fear at that moment was that The Good Man was going to turn to me and say “wasn’t that great!?!?!”

He did not.

Afterwards, over an egg cream, we talked about the show. At first I felt really disappointed in the whole thing, then I got a little mad.

Mr. Mamet has always been massively self-indulgent in his works, but this went beyond the pale. And that he forced two fine actors to rattle through his haphazard script is pretty much a crime.

Basically, this whole thing left a really bad taste in my mouth. Isn’t Broadway supposed to be the best of live theatre?

(A final note: Just this week, in the wake of the official opening on December 1, the show has received awful reviews and will close December 16th after just 17 regular performances. Seems it wasn’t only The Good Man and I that were put off the show.)




Image from backstage.com



Nice Work If You Can Get It


Two days after the disaster on 45th street, The Good Man and I dove back into the fray.

We visited the TKTS booth again and this time picked up tickets to the show Nice Work If You Can Get It.

This combined two happy elements for us. The book is inspired by some of the works of PG Wodehouse, he of Jeeves and Wooster fame and author of hundreds of hilariously funny books, and the music and lyrics of Gershwin.

Oh, and it stars Matthew Broderick.

As an aside, as we were stepping up to the ticket taker at the very doors of the theatre, he said to me “hang on a moment” and from behind the door came Mr. Broderick’s wife, Sarah Jessica Parker. She was extraordinarily nice to everyone, thanked the man taking tickets, said excuse me to us and made her way out. She must have stopped by for a quick pre-show “break a leg” to the hubby.

As she walked away, The Good Man commented, “wow, she’s really cute in person” and I totally agreed. She is actually quite adorable in real life and very sweet. I think the camera does her little justice, actually.

After the star sighting, we found out seats. As the curtain went up, both The Good Man and I had very high expectations for the show.

Very, very high expectations.

And not only were these skyscraper high expectations met, but also blown right past. (< - terrible grammar, and yet I don't care) Set in Prohibition era New York, the show had a zany story line that roughly centers around a rich guy on the eve of his third marriage who, stumbling home sauced after his bachelor party, bumps into a sassy bootlegging girl, and is a bit taken with her. Through a series of funny events, the bootleggers end up hiding their gin in the basement of the rich man's Long Island home ("I never go there"). When the man and his new wacky wife show up to honeymoon at the same home, they end up surprising the bootleggers. Lots of singing, tons of dancing and a lot of hilarity ensues. The cast is amazingly talented and the show just flowed beautifully from start to finish. Mr. Broderick really can do anything, can't he? Sing, dance, act, theater, television, movies. All of it. And while Mr. Broderick was the most well known actor in the cast, really Kelli O'Hara is the star of the show. She is luminous and definitely enchanting. Hell, by the end of the show I was ready to marry her! What a great show and what a great way to regain my trust in the quality of the shows on Broadway.




Image from Entertainment Weekly

And finally…


War Horse

We had seen War Horse here in San Francisco and it really resonated with me on a very deep level.

In fact, The Good Man and I had been talking for a long time about a trip to New York, and it was my desire to see War Horse on Broadway that became the motivating factor.

I didn’t want no TKTS who knows what seats we’ll get scenario. I insisted The Good Man buy tickets early and get the best seats he could.

Oh boy did he. Second row. From start to finish we were right in the middle of the action.

Since New York’s Lincoln Center has a pretty big stage, the production was a little different than in San Francisco and in many ways the performance was far better.

Whereas when I saw the show at The Curran in San Francisco, we sat quite a bit back and I was very into the storyline of the horses, meaning I stared at them the whole time and the actors were secondary.

Being so up close this time, the puppet horses simply integrated into the scenes and I was all up in the middle of the characters and their story. Being able to see facial expressions and quite literally sit in the middle of the action was a profoundly different experience.

As with the last time, I was completely engaged in every moment of the show and when “the big sad part” came along I did again cry my eyes out, but it was so much more real this second time. When the lights came up I had dried up my eyes, then immediately started crying again. Then I stifled it and went to the restroom to clean up. And so I cried again.

All of this crying occurred even knowing what was going to happen and when. And knowing how the situation resolved itself.

There is really something about the crucial scene when Joey, our lead horse, is caught in the barb wire on the battlefield that about does me in. I should probably hire a qualified therapist and figure that out. It just demolishes me. (and that’s good theatre, folks!)

As The Good Man hugged me while I wailed like a baby, I said to him, “I don’t think I can do this again.”

My goal after seeing the show in San Francisco was to see it again in New York, then see it a final time in London. But have mercy, I don’t think I can go through that again.

What an amazing show. For anyone reading this who may say, “Oh, just watch the movie” I say no. Absolutely not. The magic of this show is the amazing puppetry of the animals. This play is the story of World War I told from the view of a horse which makes it groundbreaking. It’s the puppetry of the horses that makes it exceptional, and there is no way a movie using real horses can even come close.

Whew, just thinking about it again gets the tears burning at the sides of my eyes. It is just so profoundly good.

Our original plan after the show was to go to Rockefeller Center to watch the tree lighting. No way that was going to happen as I was a soppy mess, so we tucked into a family run pizza joint and noshed and kibitzed with the owner and watched the lighting on TV.

Yeah, pretty much among the top five most amazing days of my life.




Image from performingarts.about.com


Ok, well there you have it. What I wouldn’t give to have the kind of time and money to go back to New York and see every single show on Broadway. I’d love every single ding dang minute of it.

Well that’s that, and my lunch hour is over. Back to the salt mines.

Oh, I see I have eight new emails from the Boss Man. How fun.



Admitting You Have a Problem Is The First Step

Each day at work, I spent nine to ten hours in front of a computer, looking at a screen, tip tapping away on my keyboard.

I go to lunch and while noshing I pull out my iPhone and I catch up on email, Twitter, Facebook and when that’s done, I read a couple chapters of a book on the Kindle app.

When I come home from work, I have my phone with me at all times and I check in on email, Twitter, Facebook and others. Sometimes I log into my iMac and do some writing work or I edit photos or just fiddle about. Occasionally in front of the television I’ll fire up my MacBook and I’ll do the two screen thing, telly and computer.

When I go to bed at night, I set the alarm on my phone and I do a last check of email, Twitter and Facebook and maybe read another chapter of a book on my phone.

Then I sleep. When the alarm goes off, the first thing I do is check the meetings on the day’s calendar on my phone. Then I check email, Twitter and Facebook.

Recently, I had to admit to myself that this is a problem. I spend way too much time with my head in a device.

Way, way too much.

I’ve been trying to wean off but I have to be honest, it’s hard. Those “likes” on Facebook are as addictive as pellets to a lever pushing rat. Payoff! Reward! You like me you really like me!!

While out and about with a friend a few weeks back, she commented, “You are on Facebook a lot” and my internal gears seized up. Am I really? That can’t be.

Only it is.

I was doing better (for a few days) and really making progress, but then baseball’s post-season started and it got worse. I wanted to watch the games and see what everyone was saying and see updated stats online and photos from the yard! At some points during the course of the post-season I was watching TV, Twittering on my MacBook and checking Facebook on my phone all at once.

Meaning, I slipped off the wagon and bounced a few times on the dirt road.

Last night I was thinking AGAIN about my need to back away from the shiny electronic devices. They are so alluring!

While waiting in the coffee line this morning at work, I idly browsed the local county newspaper (an actual paper copy) and came across this little ol article:

Can true solitude be found in a wired world?

I used to be that girl…I loved to sit in an airport waiting for a plane and instead of my nose in a device or even a book for that matter, I would sit, quietly, and observe the world. The sights the smells the sounds. I would hear my own thoughts. I would find a place of calm.

Not anymore. Now if I fly I make sure my iPad is loaded up with content, both books and movies to distract me the whole way and I hardly make note of anyone or anything around me. Hell, I can’t even sit quietly in my own home and listen to the squirrels fighting outside. Nope, gotta Tweet about it.

What is wrong with me? When did I get sucked in and how can I back away slowly?

I had a revelation one night last year while in the midst of twelve to fourteen hour workdays and I was losing my mind. My beloved Good Man took my phone out of my hand, went into Settings and turned off my work email.

It was like he opened my eyes for the first time. That I could really do that…I could ignore email for a few hours? Magic!

Perhaps it’s now time to turn the entire device OFF the moment I come in the front door. There is no emergency in APAC that can’t wait to the next morning. My coworkers in APAC are fairly used to this.

Or perhaps I set a time…say 8:00pm and after that the phone is off. That allows a window for emergencies from the Pacific Rim but a time of peace in my home (and mind).

I have a good friend who doesn’t work on email at night simply because his company turns off access to email every evening then turns it back on in the morning. How glorious and how sane. My employer would never do this.

To be honest, when I think about having an unwired vacation (as suggested in the article), it sounds both awesome and a little scary.

Which is a sure sign I need to implement this in my life right away.







Image from The Indian Fusion.