yes boss – Page 24 – Oh Fair New Mexico

From The Top

Posted on June 21, 2012
by Karen Fayeth
6 Comments

And the cycle starts again.

Where is my passport? Which suitcase should I use? Will I be able to sleep on the plane? Ten hours in flight, really? How many snacks should I bring? How many movies can I cram on my iPad? Ohmuhgawdinheaven I’m really doing this again?

Yup.

I’m really doing this again.

A plane ride is nigh. My third international trip in three months.

April = Singapore
May = Costa Rica

And that must mean it is June and time for travel to the UK.

A new beginning. A new trip. An old country that’s brand new to me.

Ever since I was a small child I’ve wanted to go to London. I’ve always felt a yearning to be there. Can’t explain why, but it calls to me. I’ve even blogged about my rampant anglophilia. My fave of those posts is here

When my fabulous cousin made one of his many trips, I’d read his travel journals with a mixture of envy and “I gotta get there too”.

And so I finally get to go, but it’s with less excitement and a little more pondering that I face this trip.

I think when I was a kid and fantasized about being in London, it was all double decker buses and tea and crumpets and Big Ben. Never in those dreams did I image myself trapped in a conference room for hours and hours belaboring even the smallest of points with a far too large and much too arrogant telecom company.

Beggars can’t be choosers. My company is footing the bill for airfare and a serviceable hotel for me. I will stay for two weeks in a town located about an hour outside of London. I will work my butt off on this trip, to be sure. But I also have two weekends to myself to explore.

I’m actually overwhelmed. How does one see London in just a few days! London Bridge and Parliament and 10 Downing Street and the London Eye and Piccadilly Circus and more and more and more!

Gah!

I’m nervous and daunted but underneath it all I’m also pretty happy to finally fulfill a dream!

And so as I walk around my office today making plans and wrapping up details, I hum quietly to myself a favorite Roger Miller tune:

England swings like a pendulum do,
Bobbies on bicycles, two by two,
Westminster Abbey the tower of Big Ben,
The rosy red cheeks of the little children.

Hang on! Put on your seatbelt. Keep all limbs inside the vehicle.

And awaaaaay we goooooo!

Image found at World Tourist Place.

Today’s Theme Thursday is: a new beginning

Management By Latte

Posted on June 20, 2012
by Karen Fayeth
6 Comments

At the main campus where I work, we have a huge number of employees, so the company actually has five different cafeterias to handle the hungry hoards.

There is the “main” cafeteria that stays open through dinner time. All day long they have a full espresso coffee bar and a huge assortment of made-on-site pastries. It’s awesome!

The lady who works the espresso machine in the big cafeteria is a goddess. She can make cappuccino foam so firm, you can build a house on it. She’s fast and talented at this coffee game.

Needless to say, I adore this woman.

Recently the big cafeteria shut down for the month of June to make enhancements. That means the coffee lady and the pastries came over to do their thing in the small cafeteria on the first floor of my building.

Good news, right? The downside is that I now have to go to the cafeteria where all the workers are cranky. I mean, these folks look mad, beat down, and unhappy in there.

When I order my usual decaf latte at this small cafeteria they roll their eyes and sarcastically call out the order to the person pulling shots. That person then looks like they would rather do anything else in the whole wide world.

Since I’m usually in an all fire hurry at work and the big cafeteria is a bit of a hike away, I just endure the rolly eyes and play through.

But this past week, I noticed a change.

Subtle but important.

Here’s how it went down:

Me (to cashier): “Decaf double latte, please.”

Normally Surly Cashier: “Sure. : yelling : Mamita! Decaf doble latte, por favor!”

Coffee Goddess: “Claro, que si, mija” (with a sweet mom-like smile)

Now-not-so-surly cashier: (with a smile to me) “Three dollars please.”

Coffee Goddess then turns to see who ordered the decaf. “Oh! It’s you! Hello!”

Me: “Hi! You knew it had to be me, right? No one else orders decaf.”

Coffee Goddess: “Oh no, honey, I drink decaf too. Do you want two percent?”

Me: “Yes, please.”

And I smiled. And she smiled. And the cashier smiled. And everyone was smiling. And happy. And going about their jobs with a new sense of joy.

Could this complete change in attitude all be because of the wonderful, kind Coffee Goddess?

I watched all of this go down with my manager’s eyes and it really showed me something. Made me think about how one really negative person can make a whole work team unhappy.

That’s pretty well known, I think. The “poison apple” syndrome.

But here I saw firsthand that one really positive person can make the whole work team better. Happier. More productive.

Good stuff. And exceptionally good coffee.

When July begins and the Coffee Goddess goes back to the other cafeteria, I’ll miss her madly.

I imagine the formerly surly work team will too.

Coffee Goddess image found on Sodahead.

I Got Some Thinking To Do

Do you know who this guy is (the one in the middle)?

Don’t worry if you don’t, because I didn’t know who he was either before this past Wednesday.

His name is Raphael Jacquelin and he’s a pro golfer.

I took this snap while wandering the course during the last practice day before the start of the US Open.

To be perfectly honest with you, I was heading back to the fancy tent (seen in the background) where I had a fancy pass to enter and drink not really fancy, but totally free, beer. I came across this guy and another golfer, Anders Hansen, teeing off on what I think was the 18th hole at The Olympic Club.

Now, I don’t present this photo to you to show off my brand new golf knowledge.

Nope.

I display this photo and ask you to take a look at the complete sh– eating grin on this guy’s face. To be honest with you, that is not just a one-moment-in-time kind of a smile. I have a series of photos and this guy had this grin on his face from start to finish.

A little research tells me that ol’ Raphael is a good enough golfer to qualify for things like the US Open, but perhaps not a good enough golfer to win any of the majors. He’s picked up a few tournaments in Europe, but basically he plays well enough to stay in the top 150 or so golfers in the world (which, let’s be fair, is pretty damn good).

Here’s my point.

There has never been a single day on the job, whether at age sixteen, my hardworking late twenties or sitting here at my desk today where I have worn a sh– eating grin that big while I did the work that got me paid.

My job does not give me a smile that wraps around the back of my head.

Go ahead, click that photo to see. In the larger version you can inspect not only the man himself but the guy standing behind him. Grin city.

I want a gig that pays pretty well (let’s be honest, he gets cash just for finishing the event), doesn’t really stress me out and makes me smile like everything is always gonna be really all right.

I want a job like that.

How do I get a job like that?

I’ve got some thinking to do.

I’ll be in the courtesy tent quaffing Stellas until I find the answer.

Or until they kick me out.

Whichever comes first.
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By the way, I just checked the leader board for day 2 of the Open and Mr. Jacqelin is in 13th place. Not bad.

Back In The Swing of Things

Posted on May 22, 2012
by Karen Fayeth
2 Comments

So, I’m back in the office after a week in Costa Rica. UK Boss is in country. The pace is back to normal. Whatever that means.

Today I sat down with the boss for a much needed, long over due one-to-one session.

It was about halfway through our hour chat that Boss Man said the words that chilled my soul.

“Right, so I just got the schedule for annual reviews. You’ll need to communicate dates to your staff. Self assessments are due by mid-June.”

Just like that. That’s all he said. Easy, breezy and calm.

Meanwhile, the sound of screeching demons and terror howls echoed in my mind.

Yes, it’s that time of year: Performance reviews.

I’ve been doing this manager gig for most of a decade, and still, performance reviews are the hardest thing I have to do every year.

Mainly because I don’t just blow them off and write canned phrases. I actually put in a lot of work on my performance reviews for my team.

I give performance reviews the way I wish they were done for me.

But never are.

That said, just because I care about them. Just because I put in effort. Just because they matter does not mean I actually enjoy writing them.

It’s hard work. Add to that, since I am a middle of the pack manager and not the big boss, I don’t get the set the raises and bonuses. I give input on my team but someone else makes the budget.

So I get to convey raises and bonuses that someone else has decided.

And they so rarely match what my employees deserve.

So I have to write a performance review to match the budget and not the actual performance of the employee.

Often, this can be the least gratifying thing I do all year.

That said, performance reviews are one of the things that separate the wheat from the chaff, the men from the mice, the mangers from the dilettantes.

Writing and delivering a meaningful performance review is what makes me a better manager. I think.

Oh, and in other news, my boss attended some up with people type of training class last week. I said to him “Hey boss, I’m having a problem with this risk assessment.”

“No Karen, as I just learned in my training, there are no problems, only opportunities.”

The fact that I didn’t take that opportunity to kick him in the shins shows the power of my personal and professional growth over the last year.

I’m sure that will show up as a positive on my performance review this year.

Opportunities my ass…….