Category: mobile phones

Well, You Asked!

There are many things in this world that I take evil glee in doing. Taking a flyer forced into my hands on the street and walking it right to the trash can. Hanging up on telemarkers. Shoulder bumping the oblivious spandex clad ladies on the nice wide walking path who won’t move over after I’ve moved over.

This is but a few examples.

This morning brought an especially fun one. You see, yesterday I had to call in to Very Large Telecom Company to make some changes to my mobile phone service. These were not changes I could make in a store or online, I was forced to call in.

After being on hold for fifteen minutes waiting for “the next available operator” and listening to a litany of bad advertising, I was finally connected to a call agent. Now, to be fair, the call agent was very nice and rather helpful.

She did tell me that Very Large Telecom Company would have to assess a “one-time fee” for making the change I was making.

I questioned this, “Let me get this straight…I’m only making a change in how this is billed and I always pay on time and I have been a long time customer and you are still charging me for this!?!?”

“Yes, ma’am, that is our policy.”

Well that cheesed me. No need to unload on the lady on the line, she’s just a minion.

“Oh fine,” I snapped, “Just make the change.”

Then it took another fifteen minutes as the call agent waited for their computer system to respond. Waited. And waited. And waited.

All in, the call took forty minutes of my time. FOUR ZERO minutes. Whisky. Tango. Foxtrot.

So, this morning, Very Large Telecom Company called me and asked me to take a survey regarding my experience yesterday.

Oh I do love it when I get to take a survey after a crap experience.

When I bought my first car, I was treated so poorly by the shark of a salesman that when I was sent a survey from the car manufacturer, I not only filled out the form, I attached three pages with details, figures, facts, dates and times. The shark was demoted to the used car lot and I was given several free tanks of gas. It wasn’t even the free gas I was after, I just wanted SOMEONE to know how poorly their employees were representing them.

Also, it should be said, if I get really good service and I am asked to take a survey, I will gladly answer the questions and sing praises. That kind of behavior should be rewarded. After managing two different call centers, I happen to know that often times these survey results are used in annual performance reviews for call staff.

So this morning, on every question that pertained to the call rep, I gave very high scores. She really was very lovely, and certainly stuck in a bad situation.

On every question that pertained to “call length” and “time to resolve the issue” I gave them the lowest possible marks. One on a scale of one to ten.

Look, Very Large Telecom Company doesn’t give two rat’s butts about my one on a scale of one to ten but hey, they asked.

It kind of felt good to say my piece. Felt good in that evil glee sort of way.

I do love me some survey.







Image from Savage Chickens by Doug Savage.




And So It Begins

Well, with Thanksgiving done and dusted, I suppose that officially begins the Holiday Season.

No stopping the relentless advertisements and ho ho ho’ing at every corner.

Each holiday season, it’s always a bit of a toss up for me if I am in the spirit or feeling grinchy.

Honestly? More often than not it’s the grinch that emerges in December.

But this year is a bit different. I have to admit, standing there in Rockefeller Center watching the ice skaters and gazing at the tree, I did sort of feel a warm, happy Holiday spirit wash over me.

Now I’m ready to head home and put up our own tree and make spiced cider and hum a few carols and enjoy the holidays this year.

No worry, I’m sure it will wear off in about a week.

But until then…it’s beginning to look a lot like Christmas!



Copyright 2012, Karen Fayeth, and subject to the Creative Commons license in the right column of this page. Taken with an iPhone5 and the onboard camera app using the panorama feature.



Getting The Hang of this Panorama Thing

When Apple introduced the new iOS6 for iPhones, it came along with a new camera feature called Panorama.

It’s a way to take really wide angled photos. The OS has a pretty clever little interface to help make it easy.

As I’ve been traversing this big ol’ city of New York, there are a lot of great views that are hard to capture in just one frame.

I posted a fun panorama view of the New York City Public Library a couple days ago.

And herewith, are a few more of my favorite panorama shots from the week:


This is the beautiful Lincoln Center where we saw War Horse. I took this as the show let out and New York was bathed in that magic hour light. This is by far my favorite shot using the new technique.



Copyright 2012, Karen Fayeth, and subject to the Creative Commons license in the right column of this page. Taken with an iPhone5 and the onboard camera app using the panorama feature.



Here is a shot from the American Museum of Natural History. I’d tried doing the panorama technique on the TRex skeleton, but the buggar was just too darn big. This was an awesome display of various skeletons ranging from a dino-era horse to a small dimetrodon. It was pretty nifty:



Copyright 2012, Karen Fayeth, and subject to the Creative Commons license in the right column of this page. Taken with an iPhone5 and the onboard camera app using the panorama feature.



And finally, we have Katz’s Deli on the Lower East Side. You know, where Harry met Sally?

It’s also about the most amazing deli in New York. Oh the corn beef! All piled high on a reuben with swiss and sauerkraut. Yum! The perfect egg cream. The knish to die for!

This photo just makes me drool. I may lick my computer screen…

This photo is also a bit of an amazing feat considering how many people are in the photo and everyone is moving around. That would usually cause weird pixel jumps and odd stuff, but other than one woman with a distorted head, it turned out pretty good.



Copyright 2012, Karen Fayeth, and subject to the Creative Commons license in the right column of this page. Taken with an iPhone5 and the onboard camera app using the panorama feature.



Digging this new feature! More NYC photos to come.



Words. Sweet, Beautiful, Delicious Words

Tired, morose and limp from an already rough week at work, I found myself with a few minutes on my hands before the next meeting, so I idly visited my favorite idea site and took it for a spin.

It asked me: What was the last word you looked up, and why?

That got a furrowed brow from me as I struggled to think what word that would be. The proverbial light bulb went on over my head and I remembered likely the last word I looked up was still in the search field of my WordBook Dictionary app on my phone.

And so it was.

The word was avuncular. Meaning “1. resembling an uncle in kindness or indulgence; 2. being or related to an uncle.”

So there you have it.

Why did I look up that word? Because I was reading a book and came across the word and I had absolutely no idea what in the sam hell it meant, not even in context.

I like to think of myself and a pretty wordy person, a word nerd, in the vernacular.

I read a lot and I love the English language and all its quirks (American, British and all other forms of English included).

But for as much as I like to think of myself as a linguistic bad ass, sadly, I am not.

And so while reading whatever tome finds its way into my hands, I often have to turn to the dictionary app on my phone to look things up. Which is WAY better than having to slip out of bed, pull the dictionary off the shelf and look it up, as I used to do.

Ah the wonders of modern technology, eh? Creepy, yet good.

By the way, according to the app, today’s word of the day is: locoism. Meaning “1. A disease of livestock caused by locoweed poisoning.”

What a fitting word for my personal work related vida loca.

Well then, that was a nice break from the craptacular. But one must dive back into the morass as that’s how one earns a paycheck these days.






Image from King-Sheep.com



Admitting You Have a Problem Is The First Step

Each day at work, I spent nine to ten hours in front of a computer, looking at a screen, tip tapping away on my keyboard.

I go to lunch and while noshing I pull out my iPhone and I catch up on email, Twitter, Facebook and when that’s done, I read a couple chapters of a book on the Kindle app.

When I come home from work, I have my phone with me at all times and I check in on email, Twitter, Facebook and others. Sometimes I log into my iMac and do some writing work or I edit photos or just fiddle about. Occasionally in front of the television I’ll fire up my MacBook and I’ll do the two screen thing, telly and computer.

When I go to bed at night, I set the alarm on my phone and I do a last check of email, Twitter and Facebook and maybe read another chapter of a book on my phone.

Then I sleep. When the alarm goes off, the first thing I do is check the meetings on the day’s calendar on my phone. Then I check email, Twitter and Facebook.

Recently, I had to admit to myself that this is a problem. I spend way too much time with my head in a device.

Way, way too much.

I’ve been trying to wean off but I have to be honest, it’s hard. Those “likes” on Facebook are as addictive as pellets to a lever pushing rat. Payoff! Reward! You like me you really like me!!

While out and about with a friend a few weeks back, she commented, “You are on Facebook a lot” and my internal gears seized up. Am I really? That can’t be.

Only it is.

I was doing better (for a few days) and really making progress, but then baseball’s post-season started and it got worse. I wanted to watch the games and see what everyone was saying and see updated stats online and photos from the yard! At some points during the course of the post-season I was watching TV, Twittering on my MacBook and checking Facebook on my phone all at once.

Meaning, I slipped off the wagon and bounced a few times on the dirt road.

Last night I was thinking AGAIN about my need to back away from the shiny electronic devices. They are so alluring!

While waiting in the coffee line this morning at work, I idly browsed the local county newspaper (an actual paper copy) and came across this little ol article:

Can true solitude be found in a wired world?

I used to be that girl…I loved to sit in an airport waiting for a plane and instead of my nose in a device or even a book for that matter, I would sit, quietly, and observe the world. The sights the smells the sounds. I would hear my own thoughts. I would find a place of calm.

Not anymore. Now if I fly I make sure my iPad is loaded up with content, both books and movies to distract me the whole way and I hardly make note of anyone or anything around me. Hell, I can’t even sit quietly in my own home and listen to the squirrels fighting outside. Nope, gotta Tweet about it.

What is wrong with me? When did I get sucked in and how can I back away slowly?

I had a revelation one night last year while in the midst of twelve to fourteen hour workdays and I was losing my mind. My beloved Good Man took my phone out of my hand, went into Settings and turned off my work email.

It was like he opened my eyes for the first time. That I could really do that…I could ignore email for a few hours? Magic!

Perhaps it’s now time to turn the entire device OFF the moment I come in the front door. There is no emergency in APAC that can’t wait to the next morning. My coworkers in APAC are fairly used to this.

Or perhaps I set a time…say 8:00pm and after that the phone is off. That allows a window for emergencies from the Pacific Rim but a time of peace in my home (and mind).

I have a good friend who doesn’t work on email at night simply because his company turns off access to email every evening then turns it back on in the morning. How glorious and how sane. My employer would never do this.

To be honest, when I think about having an unwired vacation (as suggested in the article), it sounds both awesome and a little scary.

Which is a sure sign I need to implement this in my life right away.







Image from The Indian Fusion.