Category: irritated

Such A Lot Of Fuss For A Little Orange Sticker

Sheesh. Grownups sometimes. They get so worked up about stuff. Little stuff. I mean, gawd.

: rolleyes :

So whatever, last week I got this piece of paper left on my windshield. It seems that this one guy with a uniform thinks he’s all important and stuff and he says that my car didn’t have enough adornment. He said I needed to have this orange thing on my car instead of the pretty blue one that was already there.

And I have to give him some money, too.

My car was just sitting at the Bart station minding its own business! Ffft! What a bunch of baloney.

And because this is all a big game of hide and go seek, they don’t make it easy for me to get the orange sticker since I wasn’t in line the first time they were giving them out.

It’s like everyone gets a giggle by how frustrated I get running around asking everyone for a stupid orange sticker. I don’t even want the thing! I like the blue one better!

But fine. I played their game and I ran around until I got dizzy and my head hurt and it wasn’t funny anymore.

Then I had to write out a piece of paper that means money in their game and sign it and give it to them.

For that big amount of money I wrote down on the thing called a check, they gave me a little orange sticker so I can be one of the cool kids, too.

It’s not even that nice a sticker. Plain really. Just has 2013 printed on it and some other numbers. Big whoop. No rhinestones or glitter or gold leaf or anything.

But I guess you are supposed to stand in line when they tell you to so you can pay the money and get one of the stickers. When you move and don’t get the message that you are supposed to stand in line and pay your money, then you whiff it by three months everyone gets really mean about it.

Buncha bullies.

Anyhow, here, see for yourself. It’s not that nice. The blue one was prettier.

Whatever.

Well played, DMV, well played. Maybe that almost $200 I just gave you can go toward some sensitivity training for your employees. Just sayin’.





Ok, so I blurred the serial number because this is the internet and who knows where this stuff ends up.



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Photo by Karen Fayeth, Copyright 2013, and subject to the Creative Commons license in the right column of this page. Taken with an iPhone5 and the Camera+ app.




Well, You Asked!

There are many things in this world that I take evil glee in doing. Taking a flyer forced into my hands on the street and walking it right to the trash can. Hanging up on telemarkers. Shoulder bumping the oblivious spandex clad ladies on the nice wide walking path who won’t move over after I’ve moved over.

This is but a few examples.

This morning brought an especially fun one. You see, yesterday I had to call in to Very Large Telecom Company to make some changes to my mobile phone service. These were not changes I could make in a store or online, I was forced to call in.

After being on hold for fifteen minutes waiting for “the next available operator” and listening to a litany of bad advertising, I was finally connected to a call agent. Now, to be fair, the call agent was very nice and rather helpful.

She did tell me that Very Large Telecom Company would have to assess a “one-time fee” for making the change I was making.

I questioned this, “Let me get this straight…I’m only making a change in how this is billed and I always pay on time and I have been a long time customer and you are still charging me for this!?!?”

“Yes, ma’am, that is our policy.”

Well that cheesed me. No need to unload on the lady on the line, she’s just a minion.

“Oh fine,” I snapped, “Just make the change.”

Then it took another fifteen minutes as the call agent waited for their computer system to respond. Waited. And waited. And waited.

All in, the call took forty minutes of my time. FOUR ZERO minutes. Whisky. Tango. Foxtrot.

So, this morning, Very Large Telecom Company called me and asked me to take a survey regarding my experience yesterday.

Oh I do love it when I get to take a survey after a crap experience.

When I bought my first car, I was treated so poorly by the shark of a salesman that when I was sent a survey from the car manufacturer, I not only filled out the form, I attached three pages with details, figures, facts, dates and times. The shark was demoted to the used car lot and I was given several free tanks of gas. It wasn’t even the free gas I was after, I just wanted SOMEONE to know how poorly their employees were representing them.

Also, it should be said, if I get really good service and I am asked to take a survey, I will gladly answer the questions and sing praises. That kind of behavior should be rewarded. After managing two different call centers, I happen to know that often times these survey results are used in annual performance reviews for call staff.

So this morning, on every question that pertained to the call rep, I gave very high scores. She really was very lovely, and certainly stuck in a bad situation.

On every question that pertained to “call length” and “time to resolve the issue” I gave them the lowest possible marks. One on a scale of one to ten.

Look, Very Large Telecom Company doesn’t give two rat’s butts about my one on a scale of one to ten but hey, they asked.

It kind of felt good to say my piece. Felt good in that evil glee sort of way.

I do love me some survey.







Image from Savage Chickens by Doug Savage.




Once Again, The Brits Are Kicking Our Lexiconic Butts

As a certified lover of words, I always patiently await the annual “word of the year” results.

The word of the year is often made up, a new entry to the lexicon, and relates to the popular culture of the previous year.

Previous winners have been things like hanging chad and nukular.

This year seemed ripe with contenders. Gangham style comes to mind. Fracking. 47 percent.

So today I was a little disappointed to learn the word of the year for the US, as determined by Oxford Dictionaries is: gif

Good lord. That’s not a new word. That’s been around forever and I am not sure it was used any more this year than in the past.

So then I checked with SFGate who do their own poll and selection. Their choice this year is fiscal cliff.

*sigh*

Lame.

Then I noticed that Oxford also lists a UK word of the year. That word for 2012 is: omnishambles

Coined by the writers of the satirical television programme The Thick Of It, an omnishambles is a situation that has been comprehensively mismanaged, and is characterized by a string of blunders and miscalculations.


I like their word better. Much better.

I think I’m going to adopt it.







Image from IBN Live.com.




Somewhere Between the ) and the (

Sometimes I feel like I’m constantly living my life inside the parenthesis.

Defined as a word or phrase that comments on or qualifies part of the sentence in which it is found, I think parenthesis are really just the voice inside my brain.

Facebook status: “Here’s a photo of the most amazing thing I had to eat for dinner tonight!!” (I already feel guilty about too many calories and boy-oh-boy was this meal expensive. But do you think I’m cool?)

Pass a coworker in the hall: “Hey Karen, how are yoooou?” Me: “Oh, I’m great! (I have a great big headache and I need a nap). How are yooou?”

See what I’m saying? I think as I walk through this world there is always a subtext going on in my brain. I know I’m not alone in this. Right? (Yes, Karen, you are the only one with parenthetical sarcasm. Not.)

Checkout at the grocery, Clerk: “Did you find everything ok?”, Me: “Yes, thank you” (oh god please don’t comment on my purchase of a block of Velveeta, two pints of Ben and Jerry’s and a People magazine. Just. Don’t. Say. A. Word.)

Or…

Clerk: “Did you find everything ok?” Me: “Yes, thank you” (look at all that healthy food I’m buying. Look at it! LOOK AT IT and then tell me what a healthy little customer I am.)

How about when someone bumps into me on the side walk? Them: “Oh, excuse me!” Me: “No problem.” (What the hell, did you NOT see me? I’m tall and broad and formidable and you are so far up your own bunghole that you couldn’t be bothered to take one step to the friggin left to avoid me?)

In a restaurant: Waiter: “Can I get you something to drink?” My friend “Oh, I’ll just have a water.” Me: “Um. Me too.” (damn, I really wanted, no needed, a cocktail)

I find as the years slip by that keeping what is between the parentheses inside my head gets harder and harder. The urge to blurt grows strong with me.

Lately I tend to find myself muttering the parenthetical text under my breath. I didn’t used to have this problem. The bars on the cage are starting to bend…






Image from CarrieSuzanne.com.




What Hell Has Been Wrought On This World?

Dear Robert Gaskins,

It took only one short Google search to learn that you are credited as being the inventor of a little software program known as PowerPoint.

I’m sure you are a very nice man, Mr. Gaskins, and your idea and invention started out as something good. Positive. Meaningful.

From what I’ve read you sought to make the business presentation easier and more professional. No more copying slides and text onto clear plastic film and showing it on an overhead projector.

Your idea was so good that you got venture capital from Apple and ultimately the product was acquired by Microsoft. Your little dream is now loaded, by most estimates, on over a billion machines.

This software program was a big step up in terms of sales presentations and other business presentations. It brought a layer of graphic design and professionalism to the talking points of any business meeting.

However, today, on this eve of Christmas in the year two thousand and twelve, I am no fan of yours, Mr. Gaskins.

To be fair, it’s not your fault that the business world has taken something you created for good and bastardized it, but as with eliminating pesky vampires means you have to make sure you get that one lead guy, you are just going to have be the focus of my ire.

As I sit here working in my mostly empty office building, the one thing I have to accomplish this week is a PowerPoint deck.

Let’s stop here and discuss all the names for what to call a PowerPoint presentation. Apparently we’re all too cool to call it a PowerPoint presentation, it’s a deck. A preso. Slides. Slideshow.

Whatever. It’s evil. It’s probably evil mostly because we in the business world are all too uncreative to really use the software as it is meant to be used, as a tool to emphasize talking points when giving a presentation.

But it’s not that anymore. Oh no. It’s the whole presentation.

Last week I had a meeting with the boss to talk him through my rationale for why I need three additional headcount on my team. He nodded, gave me feedback and generally agreed.

Then he said, “Put that all into a deck so I can send it to Big Boss. No more than three slides.”

One hour of persuasive conversation needs to be put on three slides with no more than six words per bullet and six bullets per slide. Then these three slides are to be emailed to another person and I don’t get to explain any of my rationale. No, the Big Boss is just supposed to try and figure out all the crannies and crevices and nuances of my business case from just eighteen bullets (six bullets per slide, only three slides).

No one can be expected to make heads or tails of an eighteen bullet point slide deck without someone to walk through it. But decisions will be made based on those eighteen bullets. If I craft them correctly, I get much needed help for an overwrought and overworked organization.

Get those eighteen bullets wrong and we get another year of exhaustion and not enough hands to do all the work.

What was always intended to be an aide to the conversation has now become the conversation.

And that’s just crap.

I hope you have a very Merry Christmas, Mr. Gaskins. Because of your little invention, on this Christmas Eve I am cranky as hell and worried about the fate of my team for the next year.

I feel the weight of eighteen incomplete sentences with cool transitions and maybe even a fun graphic weighing heavily on my mind.

You’ll forgive me if I don’t offer you any egg nog.

Besos,

Karen








Image from Call Me Cassandra.