Customer Service Has Not Died

Despite all appearances to the contrary, customer service has not died.

Nope, there is still a small patch of wonderful service to be found in Southern New Mexico.

You’ll recall a week ago, I wrote of my joy and my subsequent despair regarding buying actual New Mexico grown chiles here in Northern California.

In that blog post last week, I mentioned that I wrote a rather terse letter to the New Mexico Department of Agriculture, complete with photographs, about my sorrow.

In fact, I’ll let you in on the text of my actual letter, sent to Mr. David Lucero at the NMDA:

_____

Dear Mr. Lucero – I found your email address from the www.nmda.nmsu.edu
webpage, though I’m unsure if you are the right person to contact.

I am a native New Mexican now living in Northern California and while on
a Southwest Airlines flight, I was happy to see an ad in their inflight
magazine for Hatch Green Chile coming to a long list of supermarkets in
my area.

My husband and I plan to buy a lot as we enjoy our green chile
throughout the year by finding kind friends back home to bring us the
good stuff.

While at Whole Foods recently in (town name redacted), California, I saw a sign for “Hatch peppers” and I was very happy (Whole Foods was on the list of stores that would carry the product).

As I picked a few from the pile, I looked closer at the sign and I
noticed it said “grown in California.” (see photo attached)

Now, I’m confused. Is this the “real thing” as advertised by the NMDA
and just mislabeled? Or has someone appropriated the Hatch name for
not-Hatch peppers?

I chose not to buy any that day as I’m unsure.

Hence why I’m coming to you for advice and guidance.

Are Hatch chiles going to be available in the Northern California Bay
Area? Also, is someone perpetrating a terrible fraud by selling
California grown peppers under the branded Hatch name?

On behalf of my family, we thank you and appreciate any guidance you
would provide.

All my best,

Karen Fayeth

_____

Honestly…I expected no reply.

Imagine my surprise when not only did I receive a VERY nice email from Mr. Lucero thanking me for providing this information, he also told me that he’s taken up the issue with his national Whole Foods buyer (who was cc’d on the email) and also with his shipper, Seco Spice (also cc’d on the email).

Then, and here’s where my mind gets blown, Mr. Lucero indicated that a Mr. Ogaz from Seco Spice would be happy to send me along a box of roasted and peeled chile if I’d be willing to pay shipping.

Holy jumping jehoshaphat!

So I’m currently getting shipping costs from the very kind Mr. Ogaz.

That’s amazing.

I want to publicly thank both Mr. Lucero and Mr. Ogaz for helping a poor New Mexico expat find her way home via the ol’ dinner plate.

By the by, I checked with my friends down in the greater Las Cruces and Anthony metropolitan areas and they know the Ogaz family and Seco Spice and can vouch that they are top notch people and growers.

So here’s a HUGE public thank you and a plug for the good people over at Seco Spice and the NMDA.

: sniffle : It makes me very proud to be a New Mexican.

The Delicious Eagle Has Landed

So there I am, sitting on a Southwest Airlines flight, headed for El Paso.

As we haven’t yet cleared 10,000 feet, I can’t use my Kindle, so I’m idly flipping through the pages of the Spirit in flight magazine.

And what to my wondering eyes should appear, but an ad for the beautimous Hatch green chile.

The copy claims that this precious commodity will be for sale in many grocery chains near me!

Look!

I unceremoniously tore the ad out of the mag. I had to clutch it to my heart!

I showed the ad to my friends there in the southern part of New Mexico, and they told me that due to NAFTA, the local farmers are getting beat out on selling their beautiful crops.

The New Mexico Department of Agriculture is putting on a marketing drive to try to stir up some sales.

The tagline? “Get Your Fix.”

Why yes, I think I will. Thankyouverymuch.

So I was in my local Whole Foods store, perusing the fresh produce, when my peripheral vision locked on the word, “Hatch.”

There, in my very store, shiny green peppers stacked high.

I RAN over to the display.

But my brain said, “hoooooold on a minute.”

I looked a little closer at the sign.

Can you read the sign in this image?

It says, “Hatch peppers” and just above that it says, “Grown in California.”

What the @#*$%@&*^%$!!!!

No.

Just no.

This is not right.

This is NOT correct.

This is definitely not ok.

So I laid the waxy green vegetable back on the pile and walked away.

This was not the treasure I sought.

Over this Labor Day weekend, I wrote a terse email to the NMDA asking them if the word “Hatch” can be applied to California grown chiles, or if this sign is in error.

I await their reply.

Yesterday, during my lunch hour, I ran to the Nob Hill Foods (also known as Raley’s) near where I work to pick up a couple things. I never shop at Nob Hill, but it was the closest grocer near work.

Once again, my “Hatch” radar picked up something at the periphery.

I fear I couldn’t get excited.

I slowly walked toward the word “Hatch” and sniffed the air near the display.

And I looked closely at the sign. They spelled “chile” wrong.

But still…could it be? Have I found the good stuff? Did I just accidentally stumble upon The Precious?

Yes. Yes I did.

I filled a produce bag to bursting and made them mine. Those beautiful chiles sat in the backseat of my car all afternoon, and they made the inside of my car smell heavenly.

This year, The Good Man finally gets to know what the smell of roasting green chile (and the smell of Autumn) is truly about, because it will permeate the corners our home.

Aw. Yeah.

Time Marches On

I remember the day I met him.

The year was 1989.

One of my friends had her eye on a boy who was part of a new Agriculture-based fraternity trying to get established at New Mexico State University.

Since he was in charge of getting new members to pledge, my friend had volunteered herself…and me, to work their rush party. It was held on a Sunday afternoon in one of the meeting rooms at the Pan Am Center.

We were there to pour fruit punch into paper cups and socialize with the prospective pledges.

My friend demanded I come with her, and so I did. I poured punch, I spoke to a few of the guys I already knew from the Ag College, and I felt uncomfortable.

Then I had this moment where I could feel someone looking at me, so I turned to look back. Over in the corner, behind a couple other fellows, was this boy.

He was the sort of quintessential cowboy you might find on the front of a western novel.

His eyes met mine for a moment, then flicked away.

Those eyes, a color somewhere between blue and black and gray. The color of a late afternoon storm on a hot August day in New Mexico.

He wore his hat low, and he looked at me again from under the brim, eyes in shadow.

My heart stopped, then skipped eight or ten beats.

I looked away and had to will myself not to stare. He still looked at me.

One of those “moments” passed between us.

A little while later, my friend dragged me around the room. I was her wingman as she made chirrupy conversation with all who would listen. Without warning, I found myself face to face with those smoky eyes.

“Karen, this is Michael**,” my friend said, by way of introduction.

“Hi!” I said, fixing him with my most winning smile.

He nodded and touched the brim of his black hat with his hand.

Oh swoon.

“How are you?” I asked, trying to get something going.

“All right,” he replied in a way that I think Louis L’Amour might describe as “laconic.”

That was the extent of our first meeting. My pal quickly dragged me off. Michael was not the boy she had in her cross hairs, so we went across the room to chase that one down.

As it turned out, Michael was friends with a lot of people I knew, so over the years, I’d come to know him a bit more.

He always wore extraordinarily pressed shirts and jeans.

He wore a straw hat in summer, a black Stetson the rest of the year.

He always wore a carefully groomed handlebar mustache (or as they called it in the 70’s, a “Fu Manchu”).

He’d grown up on the family farm…pecans, cotton, green chiles.

He was studying biology with plans to become a veterinarian.

He always spoke in that slow quiet manner, and rarely had much to say.

Because of this, it became wickedly easy to tease him. He’d always have a comeback, something smart and funny, spoken in that slow, quiet manner.

I had a wild, unabashed crush on Michael.

Of course, the feeling wasn’t mutual. We did manage to become decent friends.

This past Thursday afternoon, after laying my friend to rest, I sat outside at a folding table in La Union, New Mexico. We were gathered there to have a reception in memory of our friend.

I sat with my best friend and we visited with a buddy of ours from way back.

A shadow passed over the ray of sun to my side, and a chair across the table from me was pulled out.

Michael himself sat down.

He looked at me with that same intensity, and said in that slow quiet way, “Now that looks like trouble.”

“Hey Michael,” I said and he smiled.

Those intense eyes looked at me from behind the lenses of his corrective glasses. When he smiled, crow’s feet crinkled at the corners. The dark hair of his handlebar mustache showed gray.

I sat back and looked at him. He looked at me.

I struggled for something to say, trying to get something going.

Something that might sum up the past fifteen years or so it’s been since we were last in the same place at the same time.

Something meaningful.

“Goddamn you have a lot of gray hair. What the hell happened?” I said.

“I had that put in,” he replied, smoothing back the hair at his temples. “It makes me look distinguished.”

He had that familiar wry look in his eye and I laughed.

My heart skipped a couple beats then found its footing.

“I’m glad I’m not as old as you,” I said. Then I inquired about his wife and kids.

I don’t suppose I have a crush on Michael anymore, but behind all the attributes that have taxed my forty-something year old friends (and me), he hasn’t changed a bit.

**Names have been changed to protect the innocent

Ow! *Slap*

And here we are at Friday, the end of another week.

An unusual week on my part, but happy to see Friday nonetheless.

Much to process from my day yesterday seeing old friends, burying a dear friend and reminiscing.

But for today, I’m here to talk about a feature of our Fair New Mexico that I really, really don’t miss.

Mosquitos.

Now, where I live, I’m sure such creatures exist. It’s just that I’ve not seen ’em.

I’m ok with not seeing them. Pinche insects.

I arrived Wednesday evening at my friend’s home out in the boonies north of Las Cruces, and noticed water standing in all the pecan groves and cotton fields.

“I see everyone is irrigating,” I mention.

Nope, they tell me. Rain. Three inches arrived the day before I did.

Which leaves standing water.

Perfect habitat for *slap* mosquitos.

I sat for maybe eight minutes outside at a table with a citronella candle on it. My arms. Fine. My ankles? Ten bites on the left, eight on the right.

Mosquitos in the house, too!

As I slept, I got zapped on the earlobe. The earlobe! The one place I forgot to apply repellent.

Gah!

And I won’t mention a spot rather close to an unmentionable place where I was also ruthlessly attacked. Twice!

Hate ’em. Always hated them. Sure, I grew up with bug bites up and down my legs, and it was a fact of life. But living without them sure has been pretty durn nice.

I don’t miss them. At all.

I’m not usually a fan of chemicals in the air, but even I cheered when the neighbors called the city to have the spraying truck come out. It helped, but didn’t eliminate all the little buggars.

*scratch* This Benedryl lotion I’m using isn’t helping one bit.

In other, happier, news I’ve been experimenting with night photography because the light noise at my friend’s place is minimal. You can see the ding dang milky way out here!

If I get anything decent, I’ll gladly share the results here.

As for now, onward to the weekend.

There Is This Man I Know…

It would be wrong to call him a cowboy. That implies something he’s not.

He is, in fact, a farmer. Chile, corn, cotton, alfalfa. He fretted the drought and smiled at rainy skies.

Except that time it rained so hard it washed away the seeds he’d just planted. That night, he fretted while the rain fell.

That’s unusual for a farmer.

He has a smile that could light up a room, the sky, the world.

He has the mind of a trickster, and his wry sense of humor is what drew me in.

Back then, he was a tall, slim drink of water.

His chest bore a long scar, a remnant from open heart surgery in childhood. It fixed a congenital problem. For a while, anyway.

That surgery colored his whole world. He was told he might not live past the age of twenty.

But he did. He lived. Oh, he was alive.

He took me out to dinner. We each ordered steaks at the truckstop diner in Vado, New Mexico.

It was far more romantic than it sounds.

He took me fishing and let me use his brand new rod and reel. I managed to irretrievably knot up the fishing line. He didn’t even get mad.

Because he is a gentleman.

He took me for long rides down bumpy dirt roads. I sat next to him in the cab of his pickup, holding on tight, grinning.

He has a confidence that is older than his years.

He and I had some fun then parted ways amiably. I still call him my friend. More than a friend. A dear friend. “One of us” from a loosely knit group of kids who made a family while running around Las Cruces, growing up and getting educated.

I haven’t seen him in years, but over the years I’d ask after him and sometimes he’d ask after me, too.

He’s got an amazing wife and three sons and the weight of responsibility for his family’s farm. A responsibility he stood up to each and every day.

Last week, he had surgery. That ol’ heart problem was giving him trouble again.

The surgery went well, but he got an infection at the hospital that he couldn’t quite fight off.

Sunday morning, my friend, my family, someone who showed me how to live passed away.

He was just 40.

I can’t stop being angry. It’s not fair. No one ever said life was going to be fair, but I don’t care. It’s not fair.

I’m not good at grief. I’ve lost a father. I lost my best friend from high school. I lost a grandmother who was very integral to my life.

You’d think all the practice would make me better at this.

I’m not good at this.

Sometimes it’s just easier to be angry.

It’s an acceptable stage of grief.