Category: coffee

Management By Latte

At the main campus where I work, we have a huge number of employees, so the company actually has five different cafeterias to handle the hungry hoards.

There is the “main” cafeteria that stays open through dinner time. All day long they have a full espresso coffee bar and a huge assortment of made-on-site pastries. It’s awesome!

The lady who works the espresso machine in the big cafeteria is a goddess. She can make cappuccino foam so firm, you can build a house on it. She’s fast and talented at this coffee game.

Needless to say, I adore this woman.

Recently the big cafeteria shut down for the month of June to make enhancements. That means the coffee lady and the pastries came over to do their thing in the small cafeteria on the first floor of my building.

Good news, right? The downside is that I now have to go to the cafeteria where all the workers are cranky. I mean, these folks look mad, beat down, and unhappy in there.

When I order my usual decaf latte at this small cafeteria they roll their eyes and sarcastically call out the order to the person pulling shots. That person then looks like they would rather do anything else in the whole wide world.

Since I’m usually in an all fire hurry at work and the big cafeteria is a bit of a hike away, I just endure the rolly eyes and play through.

But this past week, I noticed a change.

Subtle but important.

Here’s how it went down:

Me (to cashier): “Decaf double latte, please.”

Normally Surly Cashier: “Sure. : yelling : Mamita! Decaf doble latte, por favor!”

Coffee Goddess: “Claro, que si, mija” (with a sweet mom-like smile)

Now-not-so-surly cashier: (with a smile to me) “Three dollars please.”

Coffee Goddess then turns to see who ordered the decaf. “Oh! It’s you! Hello!”

Me: “Hi! You knew it had to be me, right? No one else orders decaf.”

Coffee Goddess: “Oh no, honey, I drink decaf too. Do you want two percent?”

Me: “Yes, please.”

And I smiled. And she smiled. And the cashier smiled. And everyone was smiling. And happy. And going about their jobs with a new sense of joy.

Could this complete change in attitude all be because of the wonderful, kind Coffee Goddess?

I watched all of this go down with my manager’s eyes and it really showed me something. Made me think about how one really negative person can make a whole work team unhappy.

That’s pretty well known, I think. The “poison apple” syndrome.

But here I saw firsthand that one really positive person can make the whole work team better. Happier. More productive.

Good stuff. And exceptionally good coffee.

When July begins and the Coffee Goddess goes back to the other cafeteria, I’ll miss her madly.

I imagine the formerly surly work team will too.







Coffee Goddess image found on Sodahead.



The Wheel of Questionable Spelling

Had a laugh this morning as I thought about today’s Theme Thursday, which is: full circle.

I was looking for a sign from the universe, a whisper from The Muse, an idea to bonk me on the head that fits with the theme.

The laugh came when I realized that all I had to do was look at my coffee cup.

Here’s where the circle begins:

________________________

Originally published November 7, 2008.


Alternate spelling, alternate universe

You may recall from a post a while back that I use my secret agent 007 stealth first name when I order coffee and they ask for a name to write on the cup.

My secret agent name is Lucy. I use that name because it’s:

1) easy to pronounce

2) easy to spell

3) heard clearly over the whooosh whooosh sounds of an espresso machine


I borrowed this name from a friend (who has my same real first name) because of the ease of use.

Until this past week at the Honolulu airport.

They asked my name. I said Lucy. They nodded and wrote the name. I got my beverage and it wasn’t until I was on the plane that I noticed.


You can’t make this stuff up.

________________________


And here’s where the story comes full circle:

Truth must be stranger than fiction, even on the mainland, because this morning I went to my local coffee slinger and used that same nom de bebida.

And this is what I got:





Questionable spelling skills, a feature of at least two of our fifty states.
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Side note: look how much the quality of iPhone photos has improved in four years. Amazing.



Oh Woe, My Lost Love

For a whole variety of reasons my doctor has me off the java for a while. And by a while, I mean at least a month, probably. Likely I should keep off it all together.

Acid in the tummy and all.

But I love coffee. Adore coffee. Sing songs in ode to coffee.

And I miss it. Oh how I miss it.

While I moan and wail over my loss, I looked through the photos on my iPhone and found this little beauty shot taken a couple weeks ago.

That is The Good Man’s latte with a crispy little Amaretti cookie on the side. The (Italian) guy pulling shots at Cafe Venetia in Palo Alto always makes a charming little design.

Look how pretty. *sigh*

Such sorrow for my lost love…….



Photo copyright 2012, Karen Fayeth



Tomorrow: bad poetry as ode to the fact I also can’t have wine. *whimper*



Photo taken with an iPhone4s using the Camera+ app. Subject to the Creative Commons license, found in the right column of this page.



A Party For A Glass

There are a lot of adjectives that can be used to describe the City of San Francisco. Some flattering, some less so.

One word that always leaps to my mind is nostalgic. For a big bustling city, on the forefront of technology and food and lifestyle, the town can get really bundled up about the past.

From toppled clocks to fiberglass dog heads to the preservation of graffiti, the town will vehemently unite around a little quirky slice of the past. After the lamenting and handwringing, people will unite to lobby government, business owners and each other to put things back to right.

The latest example? Glasses. Plain ol’ glasses manufactured by the Libby Glass Co. of Toledo, Ohio.

But a special glass that oh so perfectly fits the town’s specialty of Irish Coffee. I, myself, have held onto many a glass of the type and shape that makes a perfect warm beverage. The same glass that the manufacturer decided to stop producing.

The City’s biggest purveyor of Irish coffee, the iconic Buena Vista at Fisherman’s Wharf, had stopped buying from the Toledo company and moved over to a Chinese manufacturer. With such a huge drop in business, the Libby Co. didn’t see why they should keep cranking them out. It just made good business sense.

Enter the tenacity of a nostalgic people. There was an outcry! There was vocal frustations. Pleading, begging and enough of a ruckus was made that the story hit the front page of the San Francisco Chronicle.

When the company read about the good people of San Francisco mourning the loss of the right glass, they made the decision to swallow some not-insignificant costs to resuscitate the glass mold and do a new run. If this stack of inventory sells well, they’ll consider doing another run.

And Irish Coffee drinkers rejoiced!

From the article in the SFGate:

“The queenly, petite glass…allows for just enough whiskey and not too much coffee, with barely room for three C&H sugar cubes at the bottom and aged whipping cream that floats like a halo on the top.”

Indeed. It’s another cool foggy summer evening in the City. Tourists and locals alike seem to get along pretty darn well over a perfectly poured Irish Coffee in the beautifully shaped, heat retaining glass.

For reference, in the photo below, the one on the left is all wrong. The glass on the right is our little beauty.



Photo credit: Susana Bates / Special to The Chronicle


Side note: A few years ago, the Buena Vista also changed their whiskey brand in favor of a private label. It was a shocking transition and the purists were not pleased, including me. The new whiskey isn’t as smooth as the other variety. Doesn’t keep me from drinking it, but it gives me something to complain about.


For the Love of a Good Cuppa

This year The Good Man and I had the chance to celebrate the Fourth of July with some good friends. There were six of us total (three couples), and we met at our friend’s house for a special treat.

One of our crew had just recently returned from a trip to Ethiopia. She and her husband are in process of adopting an adorable baby boy and she had to make a visit to work through the paperwork with the local courts.

While in country visiting her baby son and patiently working though the long process, she was treated on several occasions to the Ethiopian coffee ceremony.

On our Fourth of July holiday, she wanted to share this ceremony with us, her friends.

About the coffee ceremony, here’s a quote from Ethiopian ambassador Haile-Giros Gessesse:


“Coffee has social value in our society. It is deep rooted in our culture. The coffee ceremony in local areas is used mainly for social gatherings. In the mornings and evenings parents, especially mothers gather together for a coffee ceremony and also use it as a platform for exchanging information in their surroundings. It is a means of communication. When people sit down they usually spend three hours finalizing the ceremony, starting with the preparation, and then roasting to brewing it.”

Our friend had hauled home a big bag of green coffee beans, water hulled (the good stuff) not fire hulled, and we sat outside in the beautiful sun while she told us about the ceremony.

First, she roasted the beans on the grill. We watched as she shook and swirled the pan, much like a slow Jiffy pop motion.

When we all agreed that it looked like the beans were at a good medium roast we all took in a whiff of the fantastic aroma from the pan.

We then took turns using a mortar and pestle to smash the beans down to a nice grind.

It was satisfying work to smash, smash, smash those crispy beans and release the beautiful scent and oils.

The grinds were then put into a French press and once brewed, a round of coffee was poured into six cups.

Yuuuummmm! It had a floral aroma and tasted so light and delicious. So amazing with just a touch of sugar and nothing else.

In keeping with tradition, we had three rounds of coffee while we discussed our lives, the news of the day, baseball, and got caught up with each other. This is part of the ceremony, the community, the support, the friendship.

Now, I love a great cup of coffee, but I rarely drink caffeinated coffee. After three cups I was ready to clean my house top to bottom, jog a thousand miles, and throw a 98mph fastball.

But it was a happy caffeinated high.

I was honored to be a part of the ceremony and I can hardly wait until our friends bring home their baby boy. I hope to we can continue to give him a sense of community and family…maybe even over a cuppa or two…or three.





Photo and quote from a CRIEnglish.com article by Wei Tong.