Category: Boss Man

Met The King In Paris

The other morning I woke up a little fuzzy-tongued and slightly headachy. As I groaned and lifted myself up from the mattress I thought “now why in the heck is my head throbbing?” Then I blamed my pain squarely on the two glasses of wine I’d had with dinner the night before.

It was a brand I had heard some good reviews about. The grapes came from California’s central coast. I learned from a wine tasting class that the central coast’s warm foggy weather is better for whites and blah blah blah just give me some wine.

While this particular purchase wasn’t a cheap bottle it also wasn’t an expensive bottle. Nice enough to have with a homemade summer dinner, possibly nice enough to take to a friend’s house for dinner, but nothing to give to the boss for holiday cheer.

For me I judge wine not by its “nose” or its “legs” but by my head. If I feel a little like my brain was extracted and cotton stuffed in, then I know it’s not a good wine. If I have my usual one to two glasses and feel good enough to go into work without the assistance of copious amounts of coffee, then green light, that bottle is welcomed into my home.

So as I pondered fuzzy brain, I thought about what wines have given me the worst headaches in my life.

Well, of course, bar none was an evil bottle of Mad Dog 20/20 shared with my roommate in college. It was her idea and a fantastically bad idea. Cheap. Horrible. And I had the shakes the next day. Bad.

But….

I also got an awful headache the next day from sharing a top notch bottle of Dom Perignon with coworkers as we celebrated a huge success over dinner. I had, yes, two glasses of the stuff and it did quite a job on my head.

In the early days of my career, there was a C-level executive who invited a select group of employees to a holiday dinner. He took us to some very exclusive Bay Area restaurants and made it a point to order the most expensive bottles of wine on the list. On three occasions I was invited to these events and I drank wine massively out of my price range. Bottles I couldn’t even look at without the help of a wealthy Fortune 100 executive. Some of those bottles were the most amazing wine I’ve ever had. Some were rather rough around the edges.

I suppose it just is a matter of taste, not cost.

Oh, and while the Mad Dog is probably my worst ever experience, I wouldn’t actually call that wine. The worst bottle of actual (i.e. unfortified) wine I have ever consumed came into my life just over a year ago. I was in England on extended stay and I decided to buy a bottle to have with takeaway food in my hotel room. I went to the local Tesco and picked a bottle that came in around £15 (about $20). On that day I chose a South African sauvignon blanc. I’d never had an African wine so I thought that was cool.

Well, my love affair with South African wine was a brief one. That stuff was rough. I had a glass and a half and felt wobbly in the knees all the next day. The next evening I decided to try it again, got about two sips in and poured over half of a bottle down the drain. : shudder :

Life is too short.

So while all of this may sound like wine snobbery, it really isn’t. It’s just a matter of what tastes good and doesn’t cause physical pain.

I’ve been to the top of the wine list and suffered. I’ve been to the bottom shelf and suffered. I’ve been to the top of the wine list and enjoyed. I’ve been to the bottom shelf and enjoyed. It’s all a matter of personal taste I suppose.

So to wrap up my semi-wine snobby post, I’ll conclude by saying I’ve also met the King (of beers) in Paris (Texas) and had a nice time, too.








Image found here.




Oh. It’s You Again.

I see, well, as much as I asked you not to come, Mr. Monday, you have invited yourself into my life anyway. Fine. Harrumph. I know you feel you need to arrive here promptly every seven days, but rest assured no one here looks fondly upon your visits.

Why oh why can’t you be more like that beautiful boy Mr. Saturday? He’s always kind, generous and quite well behaved. I enjoy being in his company and revel in the smiles he brings. It’s so difficult after living in the sun and light that is Mr. Saturday to have to endure your sour puss face, Mr. Monday. I mean really. Can’t you arrive here with a little more class and grace?

You are all clanging alarms and car horns and rush rush rush after long glorious Saturdays of lazy fingers trailing in the lake and dandelion seeds on the breeze.

Ok, maybe if you can’t find it in your heart to emulate Mr. Saturday, might you perhaps try to be a bit more like Ms. Thursday? She’s still a work day but she comes with softer edges and kinder words. She still starts the day with a clanging alarm but her traffic is a little calmer and she doesn’t fill my email inbox with nonsense before 8:00am. She waits a little. Comes on a little less strong. Understands the needs and wants of the average corporate drone.

Shoot, at this point I’d take it if you would act a bit more like Ms. Wednesday with all her midpoint optimism.

But no, you Mr. Monday insist upon being a creep. A grump. A crufty ol’ toad and I, for one, don’t think that’s very nice.

Oh, you say you were quite kind to me on that last President’s Day three day weekend? Yes, that was true. Quite civil you were that day. You are nice exactly four times a year. Four nice government approved holidays that bring me you, Mr. Monday, wearing madras shorts, sunscreen, a big floppy hat and a rakish look in your eye.

The other 48 visits during the year you come on with a bad attitude wearing severe gray suits with sharp shoulders. Your unkind spectacles giving me clear insight into the horror of the week that lies ahead.

Why must this be so? Why can’t we capture the beauty and harmony of those four holiday Mondays more often? Loosen your tie a little!

But no, you feel you must be severe. And so I say…

Harrumph, dear Monday. Harrumph on you.








Image by user ltz and used royalty free from stock.xchng.




Well, You Asked!

There are many things in this world that I take evil glee in doing. Taking a flyer forced into my hands on the street and walking it right to the trash can. Hanging up on telemarkers. Shoulder bumping the oblivious spandex clad ladies on the nice wide walking path who won’t move over after I’ve moved over.

This is but a few examples.

This morning brought an especially fun one. You see, yesterday I had to call in to Very Large Telecom Company to make some changes to my mobile phone service. These were not changes I could make in a store or online, I was forced to call in.

After being on hold for fifteen minutes waiting for “the next available operator” and listening to a litany of bad advertising, I was finally connected to a call agent. Now, to be fair, the call agent was very nice and rather helpful.

She did tell me that Very Large Telecom Company would have to assess a “one-time fee” for making the change I was making.

I questioned this, “Let me get this straight…I’m only making a change in how this is billed and I always pay on time and I have been a long time customer and you are still charging me for this!?!?”

“Yes, ma’am, that is our policy.”

Well that cheesed me. No need to unload on the lady on the line, she’s just a minion.

“Oh fine,” I snapped, “Just make the change.”

Then it took another fifteen minutes as the call agent waited for their computer system to respond. Waited. And waited. And waited.

All in, the call took forty minutes of my time. FOUR ZERO minutes. Whisky. Tango. Foxtrot.

So, this morning, Very Large Telecom Company called me and asked me to take a survey regarding my experience yesterday.

Oh I do love it when I get to take a survey after a crap experience.

When I bought my first car, I was treated so poorly by the shark of a salesman that when I was sent a survey from the car manufacturer, I not only filled out the form, I attached three pages with details, figures, facts, dates and times. The shark was demoted to the used car lot and I was given several free tanks of gas. It wasn’t even the free gas I was after, I just wanted SOMEONE to know how poorly their employees were representing them.

Also, it should be said, if I get really good service and I am asked to take a survey, I will gladly answer the questions and sing praises. That kind of behavior should be rewarded. After managing two different call centers, I happen to know that often times these survey results are used in annual performance reviews for call staff.

So this morning, on every question that pertained to the call rep, I gave very high scores. She really was very lovely, and certainly stuck in a bad situation.

On every question that pertained to “call length” and “time to resolve the issue” I gave them the lowest possible marks. One on a scale of one to ten.

Look, Very Large Telecom Company doesn’t give two rat’s butts about my one on a scale of one to ten but hey, they asked.

It kind of felt good to say my piece. Felt good in that evil glee sort of way.

I do love me some survey.







Image from Savage Chickens by Doug Savage.




What Hell Has Been Wrought On This World?

Dear Robert Gaskins,

It took only one short Google search to learn that you are credited as being the inventor of a little software program known as PowerPoint.

I’m sure you are a very nice man, Mr. Gaskins, and your idea and invention started out as something good. Positive. Meaningful.

From what I’ve read you sought to make the business presentation easier and more professional. No more copying slides and text onto clear plastic film and showing it on an overhead projector.

Your idea was so good that you got venture capital from Apple and ultimately the product was acquired by Microsoft. Your little dream is now loaded, by most estimates, on over a billion machines.

This software program was a big step up in terms of sales presentations and other business presentations. It brought a layer of graphic design and professionalism to the talking points of any business meeting.

However, today, on this eve of Christmas in the year two thousand and twelve, I am no fan of yours, Mr. Gaskins.

To be fair, it’s not your fault that the business world has taken something you created for good and bastardized it, but as with eliminating pesky vampires means you have to make sure you get that one lead guy, you are just going to have be the focus of my ire.

As I sit here working in my mostly empty office building, the one thing I have to accomplish this week is a PowerPoint deck.

Let’s stop here and discuss all the names for what to call a PowerPoint presentation. Apparently we’re all too cool to call it a PowerPoint presentation, it’s a deck. A preso. Slides. Slideshow.

Whatever. It’s evil. It’s probably evil mostly because we in the business world are all too uncreative to really use the software as it is meant to be used, as a tool to emphasize talking points when giving a presentation.

But it’s not that anymore. Oh no. It’s the whole presentation.

Last week I had a meeting with the boss to talk him through my rationale for why I need three additional headcount on my team. He nodded, gave me feedback and generally agreed.

Then he said, “Put that all into a deck so I can send it to Big Boss. No more than three slides.”

One hour of persuasive conversation needs to be put on three slides with no more than six words per bullet and six bullets per slide. Then these three slides are to be emailed to another person and I don’t get to explain any of my rationale. No, the Big Boss is just supposed to try and figure out all the crannies and crevices and nuances of my business case from just eighteen bullets (six bullets per slide, only three slides).

No one can be expected to make heads or tails of an eighteen bullet point slide deck without someone to walk through it. But decisions will be made based on those eighteen bullets. If I craft them correctly, I get much needed help for an overwrought and overworked organization.

Get those eighteen bullets wrong and we get another year of exhaustion and not enough hands to do all the work.

What was always intended to be an aide to the conversation has now become the conversation.

And that’s just crap.

I hope you have a very Merry Christmas, Mr. Gaskins. Because of your little invention, on this Christmas Eve I am cranky as hell and worried about the fate of my team for the next year.

I feel the weight of eighteen incomplete sentences with cool transitions and maybe even a fun graphic weighing heavily on my mind.

You’ll forgive me if I don’t offer you any egg nog.

Besos,

Karen








Image from Call Me Cassandra.




I Miss Christmas

It may seem kind of funny to say it on December 19th, but I miss Christmas.

It’s just six days away and there is time yet to feel the entire joy and ho-ho-ho of the season, but honestly, I just don’t think it’s going to happen.

It is the nature of the work I do that December is an incredibly busy month. This is not just at my current employer but has been true across the entire span of my career.

Ramped up work and steep deadlines mean it becomes awful hard to plan and decorate and celebrate and feel the joy that is the holiday season.

It’s hard to feel much more than incredibly damn cranky, to be honest. The kind of tired and cranky that not even a Captain Morgan spiked egg nog can fix.

When I was a kid, I used to love Christmas. Ok, sure, every kid loves Christmas, but for me it wasn’t about the presents. It was about the magic.

I loved the ritual of pulling out the box packed with ornaments and greeting each one like an old friend before hanging it on the tree. (This is still one of my favorite parts of the holiday, by the way.)

I got into the prep and planning for the baking that my mom and I would do. Sugar cookies with colorful frosting. Biscochitos. Mom’s divinity fudge. Cinnamon rolls. Tortillas to go with posole. The windows would steam and the house would smell heavenly.

As it got closer to Christmas, I’d begin the prep work for luminarias. The dirt, folding the bags, making sure my mom got the right kind of candles.

Sometimes we’d pile in the car to go see the lights. We’d drive slow down good blocks so we could take in all the lights, the crisp air outside tinged with the unmistakable scent of burning piñon logs.

Then home for some nog, mom might light a bunch of candles and put on soft Christmas music and I’d look out our big picture window to the world outside and dream.

My mom had this funny little candle, something she had bought from Avon and it only came out at Christmas. It was very fancy, gilt gold on the outside and red on the inside and some holly berry spice something fragrance to the candle. If I close my eyes I can still place the scent because that smell was so very Christmas to me. That along with our advent wreath and a few other candles put a soft flickering glow to my world and made me calm and peaceful.

As the years passed by and I became an adult, I tried to keep my own Christmas traditions alive including baking, having a real tree on which to hang all of those ornaments from my childhood, and lighting a bunch of candles on Christmas Eve.

New traditions came along as well, like looking for a fun white elephant gift for the office party and finding a pretty dress or two to wear to friend’s parties.

But over time even this has changed. Very few companies do holiday parties anymore. My current employer is so uptight about the various cultures and religions of the people who work here that they barely acknowledge that a holiday is forthcoming. And even if they did, there wouldn’t be any holiday party during these times of budget austerity.

Most of my friends now have kids and they are focused on family things, which is fine. It just means no more grown up parties to attend.

Then there was that fun holiday break in which to rest, recoup and get ready for the new year. That’s also a thing of the past. We don’t get any time off next week other than Christmas Day and New Year’s Day. I could take vacation, but I blew what I had in my vacation balance on my trip to New York (and it was totally worth it).

This year the twelve days of Christmas will entail no partridges or pear trees, but a lot of Karen a leapin’ to get work out the door before the 31st.

I wanted to make cookies and bought the ingredients only to remember that my mixer is in a box in our storage room and I don’t even know which box. The Good Man said he would disassemble the storage room to help me find it, but I decided no. Too much work.

It should be said here that we’ve lived in our place for a year, but I work so many damn hours that unpacking boxes on the weekends just feels like more work. And so it goes…

It seemed like I felt the happy holiday feeling, really and truly, for a little while during our trip to New York. It’s awful hard to look up at the tree in Rockefeller Center and not feel the holiday spirit. But that time in New York is like a little bit of encapsulated perfection, not just about the holiday joy, but in many ways.

And then we came home and my nose went back to the grindstone and the willingness and want to and give a damn just sort of frittered away.

We have a real branch wreath on our door and a real tree in our house and somehow I just can’t summon up the joy and peace and magic of the holiday season.

This makes me sad.

I know that I’m the one that has to make the holidays bright. The spirit of Christmas lives inside of me, and it’s on me to bring it into reality.

But somehow this year I just can’t find it. Maybe next year.
.
.
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(I just reread this post from last year. Evidently a holiday lament is my new holiday tradition. LOL on me.)





Memories of Christmases past. I made these mints, a family tradition, just last year.