silly – Page 11 – Oh Fair New Mexico

Well, You Asked!

Posted on January 8, 2013
by Karen Fayeth
1 Comment

There are many things in this world that I take evil glee in doing. Taking a flyer forced into my hands on the street and walking it right to the trash can. Hanging up on telemarkers. Shoulder bumping the oblivious spandex clad ladies on the nice wide walking path who won’t move over after I’ve moved over.

This is but a few examples.

This morning brought an especially fun one. You see, yesterday I had to call in to Very Large Telecom Company to make some changes to my mobile phone service. These were not changes I could make in a store or online, I was forced to call in.

After being on hold for fifteen minutes waiting for “the next available operator” and listening to a litany of bad advertising, I was finally connected to a call agent. Now, to be fair, the call agent was very nice and rather helpful.

She did tell me that Very Large Telecom Company would have to assess a “one-time fee” for making the change I was making.

I questioned this, “Let me get this straight…I’m only making a change in how this is billed and I always pay on time and I have been a long time customer and you are still charging me for this!?!?”

“Yes, ma’am, that is our policy.”

Well that cheesed me. No need to unload on the lady on the line, she’s just a minion.

“Oh fine,” I snapped, “Just make the change.”

Then it took another fifteen minutes as the call agent waited for their computer system to respond. Waited. And waited. And waited.

All in, the call took forty minutes of my time. FOUR ZERO minutes. Whisky. Tango. Foxtrot.

So, this morning, Very Large Telecom Company called me and asked me to take a survey regarding my experience yesterday.

Oh I do love it when I get to take a survey after a crap experience.

When I bought my first car, I was treated so poorly by the shark of a salesman that when I was sent a survey from the car manufacturer, I not only filled out the form, I attached three pages with details, figures, facts, dates and times. The shark was demoted to the used car lot and I was given several free tanks of gas. It wasn’t even the free gas I was after, I just wanted SOMEONE to know how poorly their employees were representing them.

Also, it should be said, if I get really good service and I am asked to take a survey, I will gladly answer the questions and sing praises. That kind of behavior should be rewarded. After managing two different call centers, I happen to know that often times these survey results are used in annual performance reviews for call staff.

So this morning, on every question that pertained to the call rep, I gave very high scores. She really was very lovely, and certainly stuck in a bad situation.

On every question that pertained to “call length” and “time to resolve the issue” I gave them the lowest possible marks. One on a scale of one to ten.

Look, Very Large Telecom Company doesn’t give two rat’s butts about my one on a scale of one to ten but hey, they asked.

It kind of felt good to say my piece. Felt good in that evil glee sort of way.

I do love me some survey.

Image from Savage Chickens by Doug Savage.

Sólo en Costa Rica (Only In Costa Rica)

Posted on January 4, 2013
by Karen Fayeth
No Comments

I may have only spent a week in Costa Rica but my coworker (who is a lifelong resident) has made me an honorary Tico. She is my favorite Central American employee and loves to share stories with me about what goes on in CR. What I mean is the kind of stories that make the locals shake their head and laugh, because what else can you do?

Today she shared a photo and a link to the Facebook page Sólo in Costa Rica. This is a page by Ticos and for Ticos. Photos are submitted from around the country. The page is all in Spanish and even if you don’t understand the language, you’ll get a laugh from the photos. (that said, some of the comments are priceless)

Here is but a small sampling:

This the photo that she sent to me this morning with the comment:

Look this picture, those cows are resting in the main door of a Bank in Alajuela downtown! Only in Costa Rica can happen those things.

I suggested maybe someone was making a deposit? *cue the laugh track*

And then there is this one. The folks who posted it suggested maybe this is the CR way of recycling?

The comment here asks “What, is this for tying their horse?”

This one came with the caption “Gordo, where did you leave the eggs?” Yipes!

And finally, my favorite by far. It was suggested that this is the Costa Rican entry to the world of abstract art. It’s very Salvador Dali meets asphalt.

All of these and way, way more can be found on the Sólo in Costa Rica Facebook page.

¡Pura vida! and Happy Friday.

The Right Answer and the Best Answer

Posted on November 28, 2012November 29, 2012
by Karen Fayeth
2 Comments

Today was pretty much a banner day in my little life. Here I am in New York enjoying the city life, eating good food and loving every minute of it.

Today just took it up an extra notch.

What precipitated this trip to the big city, as described here, was the chance to see the Tony Award winning stage show “War Horse.”

After seeing this amazing show in San Francisco on its closing weekend, I suddenly knew I needed to see it again, and I wanted to see it in New York.

The Good Man and I had been batting around the idea of a trip to New York for a few years, but this idea of seeing War Horse on Broadway really put a charge into the idea.

And so today, all of those plans came together.

The show is staged at Lincoln Center for the Performing Arts at the Vivian Beaumont Theatre.

I had never been to Lincoln Center and in fact in my one visit to New York prior to this week, I hadn’t really spent much time above 50th and Broadway.

Lincoln Center really is an amazing place.

I have much more to say about the show and about this magical day, but I just wanted to stop a minute and share one of those slice of life moments. This is a very telling story, indeed.

You see, we arrived a bit early for our 2:00pm matinee, and so The Good Man and I decided to stroll around a bit so I could see the layout of the Lincoln Center.

It’s quite lovely.

And as I looked around, all amped up and excited to see the show and to be in New York and to be seeing all these things I’ve not seen before, my eyes fell upon this building:

Now when I saw this building, in all of my geekery and excitement and still-got-a-little-New-Mexico-hayseed-in-my-hair, I turned to The Good Man and I asked “Is that THE Julliard?”

Now, pause here.

True confessions: That’s a pretty dumb question. I’m not even sure why I asked it.

And yet….

My darling husband, a man of Brooklyn from his childhood and in many ways still a New Yorker probably should have turned to me and replied in deep New York accent (with much sarcasm), “No, it’s the other one,” and rolled his eyes.

But he did not.

My darling man replied, “Yes, honey. That is THE Julliard. Pretty cool, huh?”

Then I kind of laughed and shook my head and said “well, that was a silly question.” Then I thanked him, because the right answer was probably the sarcastic one, but he is used to my propensity to geek out, so he gave me the best answer instead.

And when he’s being that much of a Good Man, I just gotta let him know how much I appreciate it.

Then I told him I was going to blog about it.

Hi honey!