Category: make it work

Well, You Asked!

There are many things in this world that I take evil glee in doing. Taking a flyer forced into my hands on the street and walking it right to the trash can. Hanging up on telemarkers. Shoulder bumping the oblivious spandex clad ladies on the nice wide walking path who won’t move over after I’ve moved over.

This is but a few examples.

This morning brought an especially fun one. You see, yesterday I had to call in to Very Large Telecom Company to make some changes to my mobile phone service. These were not changes I could make in a store or online, I was forced to call in.

After being on hold for fifteen minutes waiting for “the next available operator” and listening to a litany of bad advertising, I was finally connected to a call agent. Now, to be fair, the call agent was very nice and rather helpful.

She did tell me that Very Large Telecom Company would have to assess a “one-time fee” for making the change I was making.

I questioned this, “Let me get this straight…I’m only making a change in how this is billed and I always pay on time and I have been a long time customer and you are still charging me for this!?!?”

“Yes, ma’am, that is our policy.”

Well that cheesed me. No need to unload on the lady on the line, she’s just a minion.

“Oh fine,” I snapped, “Just make the change.”

Then it took another fifteen minutes as the call agent waited for their computer system to respond. Waited. And waited. And waited.

All in, the call took forty minutes of my time. FOUR ZERO minutes. Whisky. Tango. Foxtrot.

So, this morning, Very Large Telecom Company called me and asked me to take a survey regarding my experience yesterday.

Oh I do love it when I get to take a survey after a crap experience.

When I bought my first car, I was treated so poorly by the shark of a salesman that when I was sent a survey from the car manufacturer, I not only filled out the form, I attached three pages with details, figures, facts, dates and times. The shark was demoted to the used car lot and I was given several free tanks of gas. It wasn’t even the free gas I was after, I just wanted SOMEONE to know how poorly their employees were representing them.

Also, it should be said, if I get really good service and I am asked to take a survey, I will gladly answer the questions and sing praises. That kind of behavior should be rewarded. After managing two different call centers, I happen to know that often times these survey results are used in annual performance reviews for call staff.

So this morning, on every question that pertained to the call rep, I gave very high scores. She really was very lovely, and certainly stuck in a bad situation.

On every question that pertained to “call length” and “time to resolve the issue” I gave them the lowest possible marks. One on a scale of one to ten.

Look, Very Large Telecom Company doesn’t give two rat’s butts about my one on a scale of one to ten but hey, they asked.

It kind of felt good to say my piece. Felt good in that evil glee sort of way.

I do love me some survey.







Image from Savage Chickens by Doug Savage.




My Annual SEO Baiting

Yes, it’s that time of year again….



Pandering

Originally posted January 12, 2011


Today, I’m going to pander to the keyword search.

Oh yes I am…pander a go-go.

You know, it’s an odd thing to look at the visitor stats for my little ol’ blog and see what exactly brings folks around.

I’ll have you know, the NUMBER ONE reason people visit my blog is because of a single post I did on the geometric wonder known as the trapezoid.

I’m not even kidding. “Trapezoid” is the number one most searched keyword for Oh Fair New Mexico.

I think I may have helped schoolchildren around the globe by posting a photograph of a trapezoid in real life, my former office building.

Here it is:



There is she is, folks! A trapezoid! In real life! Right there!

Trapezoid, trapezoid, trapezoid (<- Now I'm just baiting the search engines....) What is a trapezoid? (< - still baiting) In case you don't know what a trapezoid looks like, I have something for you:



Ain’t she a beauty! An isosceles trapezoid! That’s HOT!

Why all the pandering? Well, I recently noticed via an image search that some kindergarten class in Washington DC has robbed me of my trapezoid-based SEO.

Oh hell no!

I’m taking back the trapezoid.

Love the trapezoid! Embrace the trapezoid!

If you’re a Brit, enjoy the trapezium!

There…that should do it.




Sólo en Costa Rica (Only In Costa Rica)

I may have only spent a week in Costa Rica but my coworker (who is a lifelong resident) has made me an honorary Tico. She is my favorite Central American employee and loves to share stories with me about what goes on in CR. What I mean is the kind of stories that make the locals shake their head and laugh, because what else can you do?

Today she shared a photo and a link to the Facebook page Sólo in Costa Rica. This is a page by Ticos and for Ticos. Photos are submitted from around the country. The page is all in Spanish and even if you don’t understand the language, you’ll get a laugh from the photos. (that said, some of the comments are priceless)

Here is but a small sampling:


This the photo that she sent to me this morning with the comment:

Look this picture, those cows are resting in the main door of a Bank in Alajuela downtown! Only in Costa Rica can happen those things.


I suggested maybe someone was making a deposit? *cue the laugh track*





And then there is this one. The folks who posted it suggested maybe this is the CR way of recycling?





The comment here asks “What, is this for tying their horse?”





This one came with the caption “Gordo, where did you leave the eggs?” Yipes!





And finally, my favorite by far. It was suggested that this is the Costa Rican entry to the world of abstract art. It’s very Salvador Dali meets asphalt.





All of these and way, way more can be found on the Sólo in Costa Rica Facebook page.

¡Pura vida! and Happy Friday.




Once Again, The Brits Are Kicking Our Lexiconic Butts

As a certified lover of words, I always patiently await the annual “word of the year” results.

The word of the year is often made up, a new entry to the lexicon, and relates to the popular culture of the previous year.

Previous winners have been things like hanging chad and nukular.

This year seemed ripe with contenders. Gangham style comes to mind. Fracking. 47 percent.

So today I was a little disappointed to learn the word of the year for the US, as determined by Oxford Dictionaries is: gif

Good lord. That’s not a new word. That’s been around forever and I am not sure it was used any more this year than in the past.

So then I checked with SFGate who do their own poll and selection. Their choice this year is fiscal cliff.

*sigh*

Lame.

Then I noticed that Oxford also lists a UK word of the year. That word for 2012 is: omnishambles

Coined by the writers of the satirical television programme The Thick Of It, an omnishambles is a situation that has been comprehensively mismanaged, and is characterized by a string of blunders and miscalculations.


I like their word better. Much better.

I think I’m going to adopt it.







Image from IBN Live.com.




Somewhere Between the ) and the (

Sometimes I feel like I’m constantly living my life inside the parenthesis.

Defined as a word or phrase that comments on or qualifies part of the sentence in which it is found, I think parenthesis are really just the voice inside my brain.

Facebook status: “Here’s a photo of the most amazing thing I had to eat for dinner tonight!!” (I already feel guilty about too many calories and boy-oh-boy was this meal expensive. But do you think I’m cool?)

Pass a coworker in the hall: “Hey Karen, how are yoooou?” Me: “Oh, I’m great! (I have a great big headache and I need a nap). How are yooou?”

See what I’m saying? I think as I walk through this world there is always a subtext going on in my brain. I know I’m not alone in this. Right? (Yes, Karen, you are the only one with parenthetical sarcasm. Not.)

Checkout at the grocery, Clerk: “Did you find everything ok?”, Me: “Yes, thank you” (oh god please don’t comment on my purchase of a block of Velveeta, two pints of Ben and Jerry’s and a People magazine. Just. Don’t. Say. A. Word.)

Or…

Clerk: “Did you find everything ok?” Me: “Yes, thank you” (look at all that healthy food I’m buying. Look at it! LOOK AT IT and then tell me what a healthy little customer I am.)

How about when someone bumps into me on the side walk? Them: “Oh, excuse me!” Me: “No problem.” (What the hell, did you NOT see me? I’m tall and broad and formidable and you are so far up your own bunghole that you couldn’t be bothered to take one step to the friggin left to avoid me?)

In a restaurant: Waiter: “Can I get you something to drink?” My friend “Oh, I’ll just have a water.” Me: “Um. Me too.” (damn, I really wanted, no needed, a cocktail)

I find as the years slip by that keeping what is between the parentheses inside my head gets harder and harder. The urge to blurt grows strong with me.

Lately I tend to find myself muttering the parenthetical text under my breath. I didn’t used to have this problem. The bars on the cage are starting to bend…






Image from CarrieSuzanne.com.