Category: California

Customer Service Has Not Died

Despite all appearances to the contrary, customer service has not died.

Nope, there is still a small patch of wonderful service to be found in Southern New Mexico.

You’ll recall a week ago, I wrote of my joy and my subsequent despair regarding buying actual New Mexico grown chiles here in Northern California.

In that blog post last week, I mentioned that I wrote a rather terse letter to the New Mexico Department of Agriculture, complete with photographs, about my sorrow.

In fact, I’ll let you in on the text of my actual letter, sent to Mr. David Lucero at the NMDA:

_____

Dear Mr. Lucero – I found your email address from the www.nmda.nmsu.edu
webpage, though I’m unsure if you are the right person to contact.

I am a native New Mexican now living in Northern California and while on
a Southwest Airlines flight, I was happy to see an ad in their inflight
magazine for Hatch Green Chile coming to a long list of supermarkets in
my area.

My husband and I plan to buy a lot as we enjoy our green chile
throughout the year by finding kind friends back home to bring us the
good stuff.

While at Whole Foods recently in (town name redacted), California, I saw a sign for “Hatch peppers” and I was very happy (Whole Foods was on the list of stores that would carry the product).

As I picked a few from the pile, I looked closer at the sign and I
noticed it said “grown in California.” (see photo attached)

Now, I’m confused. Is this the “real thing” as advertised by the NMDA
and just mislabeled? Or has someone appropriated the Hatch name for
not-Hatch peppers?

I chose not to buy any that day as I’m unsure.

Hence why I’m coming to you for advice and guidance.

Are Hatch chiles going to be available in the Northern California Bay
Area? Also, is someone perpetrating a terrible fraud by selling
California grown peppers under the branded Hatch name?

On behalf of my family, we thank you and appreciate any guidance you
would provide.

All my best,

Karen Fayeth

_____

Honestly…I expected no reply.

Imagine my surprise when not only did I receive a VERY nice email from Mr. Lucero thanking me for providing this information, he also told me that he’s taken up the issue with his national Whole Foods buyer (who was cc’d on the email) and also with his shipper, Seco Spice (also cc’d on the email).

Then, and here’s where my mind gets blown, Mr. Lucero indicated that a Mr. Ogaz from Seco Spice would be happy to send me along a box of roasted and peeled chile if I’d be willing to pay shipping.

Holy jumping jehoshaphat!

So I’m currently getting shipping costs from the very kind Mr. Ogaz.

That’s amazing.

I want to publicly thank both Mr. Lucero and Mr. Ogaz for helping a poor New Mexico expat find her way home via the ol’ dinner plate.

By the by, I checked with my friends down in the greater Las Cruces and Anthony metropolitan areas and they know the Ogaz family and Seco Spice and can vouch that they are top notch people and growers.

So here’s a HUGE public thank you and a plug for the good people over at Seco Spice and the NMDA.

: sniffle : It makes me very proud to be a New Mexican.

The Things I Could Talk About Today

Every morning after I wake up, stumble over the cat and yawn three times, I start to think about my day.

Part of that thinking involves devising a topic for my daily entry to this little ol’ blog.

Over the years, the topics have varied widely from news of the world to news of crevices of my mind. And food. Lots of talk about food.

So I thought quite a bit about what to write about today for this, my 997th post in the life of Oh Fair New Mexico.

I could write more about the really awful fire in San Bruno last night. About the stutter-stall from PG&E in addressing the situation, about the homes and lives lost.

I could go on a rant about the nature of mega-corporations (*coff*BP*coff*) and their inability to respond in crisis situations.

I could even write about the fact that my own employer is a way-too-huge corporation, and sometimes that worries me.

I might even wander out of my local area and riff on that wack-a-doodle “minister” (I use sarcastic quotes on purpose) who is so filled with hate and not a small amount of insanity, that he would endanger the lives of people around the world and American military troops just to get a little publicity for his wack-a-doodle 50 follower church.

I seriously considered discussing the conversation I had this morning with my boss, who is here in the US for three weeks, but who usually lives in London. He is a very kind, gentle and mellow man. He said to me this morning, “I don’t understand this man who wants to burn the Quran. Can you explain it to me?” I couldn’t. It is beyond my grasp.

I could discuss my growing dread regarding the upcoming California governor’s election in my state.

Or my belief that on both sides of the political spectrum, our US Congress has run so far off the rails that I’m unsure how we will ever find our way back.

And I could talk about how, really, this must be end of days because I can’t fathom this world where being so rude, being so self-centered, and being so utterly oblivious are acceptable. And yet, it is.

I even considered discussing how I’m what is considered a very sensitive person. In fact, there are books written on this subject, “The Highly Sensitive Person” and such. And because of that, how my choice to watch a blazing fire on my television all last night is really NOT good for my soul. How tweaked out I am about this whole thing.

Yes. I considered all of those topics and more.

But it’s Friday, and I’m exhausted. Three weeks ago one of my dearest friends died and I still can’t seem to climb up out of that grief.

And watching people lose their homes and their lives last night really did me in.

So today, I’m going to talk about a dog.

My first god dog, a heeler and Chihuahua mix, has been a good dog. She’s deaf and near blind and still very sweet. But she doesn’t run around and chase the ball like she used to.

My second god-dog is an adorable little beast. I’m not good with dog breeds, but I think he is a boxer. He’s a big, muscular dog with a menacing bark.

But he’s the sweetest little pea-pod of a dog I’ve ever known.

And he likes his godmom back.

There now. Let’s not think about the jacked up things in the world.

Look into those eyes. Doncha just feel better basking in the glow of this little bubba of a dog?

I know it makes me feel better.

Everyone just pat a cute dog on the head and love your neighbor and hug your family.

And let’s all have a nice weekend, ok?

The Delicious Eagle Has Landed

So there I am, sitting on a Southwest Airlines flight, headed for El Paso.

As we haven’t yet cleared 10,000 feet, I can’t use my Kindle, so I’m idly flipping through the pages of the Spirit in flight magazine.

And what to my wondering eyes should appear, but an ad for the beautimous Hatch green chile.

The copy claims that this precious commodity will be for sale in many grocery chains near me!

Look!

I unceremoniously tore the ad out of the mag. I had to clutch it to my heart!

I showed the ad to my friends there in the southern part of New Mexico, and they told me that due to NAFTA, the local farmers are getting beat out on selling their beautiful crops.

The New Mexico Department of Agriculture is putting on a marketing drive to try to stir up some sales.

The tagline? “Get Your Fix.”

Why yes, I think I will. Thankyouverymuch.

So I was in my local Whole Foods store, perusing the fresh produce, when my peripheral vision locked on the word, “Hatch.”

There, in my very store, shiny green peppers stacked high.

I RAN over to the display.

But my brain said, “hoooooold on a minute.”

I looked a little closer at the sign.

Can you read the sign in this image?

It says, “Hatch peppers” and just above that it says, “Grown in California.”

What the @#*$%@&*^%$!!!!

No.

Just no.

This is not right.

This is NOT correct.

This is definitely not ok.

So I laid the waxy green vegetable back on the pile and walked away.

This was not the treasure I sought.

Over this Labor Day weekend, I wrote a terse email to the NMDA asking them if the word “Hatch” can be applied to California grown chiles, or if this sign is in error.

I await their reply.

Yesterday, during my lunch hour, I ran to the Nob Hill Foods (also known as Raley’s) near where I work to pick up a couple things. I never shop at Nob Hill, but it was the closest grocer near work.

Once again, my “Hatch” radar picked up something at the periphery.

I fear I couldn’t get excited.

I slowly walked toward the word “Hatch” and sniffed the air near the display.

And I looked closely at the sign. They spelled “chile” wrong.

But still…could it be? Have I found the good stuff? Did I just accidentally stumble upon The Precious?

Yes. Yes I did.

I filled a produce bag to bursting and made them mine. Those beautiful chiles sat in the backseat of my car all afternoon, and they made the inside of my car smell heavenly.

This year, The Good Man finally gets to know what the smell of roasting green chile (and the smell of Autumn) is truly about, because it will permeate the corners our home.

Aw. Yeah.

When Hugging a Coworker is Totally Appropriate

As a manager of employees in the State of California, I am required, by law, to attend and complete some very lengthy and detailed courses designed to keep the workplace “appropriate.”

The courses are always very alarming because they teach to the worst possible examples, things that make you think “do people really do that?”

But it’s good. Having a safe, conflict free work environment is essential. Everyone has a right to feel comfy at the place where they spend the majority of time during their weekdays.

As a new hire, I recently completed the mandatory training for my new company.

It’s made me all very aware, very sensitive to potential “situations.”

That said, I almost walked right through all my training to drop a big hug on a coworker.

That coworker is the nice man working the grill at the company cafeteria.

Today’s special is fish and chips, one of my fave meals.

I figured they’d pull a pre-battered fish plank out of the freezer, dunk it in the fryer, and serve it up.

Fair enough, I’d still eat it.

But no.

After placing my order, the gentleman at the grill pulled two fresh fish filets out of the refrigerator. They were real fish filets, not some amalgam of fish parts.

Then he hand dipped them in batter and laid them gently in the fryer.

He then he served them golden brown over fresh-from-the-fryer, made just for me French fries he’s hand seasoned by tossing them in a big bowl.

When he handed me the plate, he smiled and said, “enjoy.”

Really, I almost wrapped him in a big bear hug.

He deserved it, California laws be damned!

Propagation of the Species

I work across the street from a public park that borders on marshlands, very near the actual Bay. The proximity of water and the tasty grasses in the marsh entice lots of birds to come visit and stay.

Among others, we have egrets, herons, spoonbills and sandpipers. All so elegant and beautiful.

Here’s a rather grainy shot of a snowy egret, one of my favorite birds. This one usually keeps a beady eye on everyone walking by:

Many of the birds that we get in our beautiful marshes are on the endangered or near endangered species lists.

So it’s good we have a nice habitat here for them.

That said, ya wanna know what bird isn’t on any endangered list and is pretty much in zero danger of extinction?

Geese.

@#$%ing Canada Geese.

Or, as I like to call them, feathered poop factories.

Taken with my iPhone, this is by a walking trail:

That’s not even a small portion of the inventory.

Here’s a wider shot:

Again, to the left and right of this frame there are at least this same number if not more geese.

The one in the center of that photo charged at me, hissing, so I didn’t take any more photos.

The geese eat grass, lots and lots of grass, then they process it internally and drop the leftovers right in the middle of the walking trails.

Their drop offs equal the size of the leavings of a large dog. Only a whole lot greener.

Just. Ew.

This morning coming into work, there was a goose right in the middle of the driveway (which is a long narrow single car path). The goose moved neither right nor left, but strutted right down the center of the lane. I counted ten cars in line behind while Mr. Goose waddled his way into the day.

I was in car number eleven.

These cranky birds have certainly figured out how to continue the prosperity of their species. In a big way.

My elderly uncle, unfortunately now deceased, used to shoot bottle rockets at the Canada geese that befouled the walkway in front of his house in Indiana.

They sort of frown on that here in California, don’t they?

All photos by Karen Fayeth. Click on any photo to see a larger size.