Recovery Is Slow

Sometimes, you have to revisit your demons to understand how far you’ve come in the healing process.



Let’s Have Some Group Therapy

Originally posted August 17, 2011


Ok. I’m going to be strong here. : deep breath :

They say that talking through your feelings after a tragedy helps lessen the pain. I’ve kept this pent up inside for almost a week. I thought I could feel better. I thought I could forget.

But the nightmare. Oh the pain. It continues.

So I think it’s time I opened up and discussed my feelings. I need to get closure.

This is going to take all my courage.

Here we go.

Last week, it was Tuesday, and I was at the ballpark with The Good Man and some of our friends.

It was a clear, warm August night. The San Francisco Giants were playing baseball against the Pittsburgh Pirates, and the crowd was full of anticipation.

My vacation was just beginning and we couldn’t have asked for a better night. A cool breeze played over the outfield and the laughter came easy.

It was the middle of the fourth inning. The Pirates had been sat down and the Giants were up to bat. No hits in the game so far, so I decided to get up from my seat and use the ladies room.

Evidently I wasn’t the only one needing a stretch break in the 4th inning because the line to use the ladies room was really long. But the line moved fast and thankfully, I was able to get my business done and get out of there.

Feeling a growl in my tummy, I walked the length of the third deck of AT&T Park to find a vendor with the shortest line. No luck this night, the food sellers were hopping.

So I just got on line. All you can do is wait. I had nachos on my mind. If you go to the right vendor, they’ll serve you up this tray with two reservoirs. One holds cheese. One holds salsa. Chips line the middle. It’s perfection in a non-recyclable plastic rectangle.

The key to this whole delicious thing is the liquid cheese dispensed from a cheese machine. The nice lady behind the counter pushes a button and cheese comes out.

When the cheese is flowing, you know all is right with the world.

I waited in a long line while some dude in the front bought eight thousand hot dogs and had to contact the International Monetary Fund to get the transaction done. I watched the game on the in-house monitors.

Jeff Keppinger doubled and the waiting crowd sent up a cheer.

Still, I stood in line.

What got me through the drudgery was the thought of the ballpark nachos. So happy. So good. Cheese AND Salsa? Can it really be true?

Finally Hot Dog Boy walked away and the line moved up. The next guy only wanted a beer, and was done fast. One more step forward.

But wait. Something was wrong. Something was amiss.

Something was…out of order.

I noticed one of the ladies who vend the sweet mystery of life that is ballpark nachos was holding a big silver bag and wringing the life out of it.

She was extracting every last morsel of the orange cheesy goodness.

And then I realized. The truth came to roost.

The Cheese Machine had gone offline.

Oh dear god! The humanity!

What will become of us? What can be done?!

I saw a guy come out from the back to install a new bag of cheese into the machine. Then I heard a lady tell someone “It’s going to take a few minutes, the cheese has to warm up.”

I panicked. What should I do?

You are never prepared for an emergency when the terror strikes. These type of situations call for clear, calm thinking.

I considered moving over to another food vendor, but the lines were outrageously long. I’d only have to wait and wait for the dispensary of another cheese supplier. And what if THEY ran out too?

No. Now was the time to be a grown up. I had to become Zen. I had to stand my ground. By god I’d wait for that freaking fake cheese to warm up.

The minutes ticked by at an utter molasses pace. I couldn’t watch the game I was so heart rended by the fear and worry I had. What will become of the nachos?

Finally, after an eternity, I saw one of the vendor ladies tentatively try the button on the now silent machine. Sweet molten cheese flowed like lava from an active volcano. The night was saved! The cheese rides again!

The crowd parted and I stepped right up to the register. “One nachos, please, the kind with both cheese and salsa.”

“That’s a deluxe nachos,” the Goddess in a Green Visor behind the counter informed me as she filled the reservoir with the sweet fake orangey manna from the gods of processed cheese food.

She even gave me a swipe of cheese across the top of the chips.

Yes. Deluxe. My destiny.

I paid the tab and turned away, comforted by the crispy cheesy salsa-y treat.

I vowed to eat every morsel, my spoils in the victory over the thronging masses that night at AT&T Park.

I am a survivor. I am stronger than my fears.

I grew up a little that day.







Image from The Fun Ones.


Well, You Asked!

There are many things in this world that I take evil glee in doing. Taking a flyer forced into my hands on the street and walking it right to the trash can. Hanging up on telemarkers. Shoulder bumping the oblivious spandex clad ladies on the nice wide walking path who won’t move over after I’ve moved over.

This is but a few examples.

This morning brought an especially fun one. You see, yesterday I had to call in to Very Large Telecom Company to make some changes to my mobile phone service. These were not changes I could make in a store or online, I was forced to call in.

After being on hold for fifteen minutes waiting for “the next available operator” and listening to a litany of bad advertising, I was finally connected to a call agent. Now, to be fair, the call agent was very nice and rather helpful.

She did tell me that Very Large Telecom Company would have to assess a “one-time fee” for making the change I was making.

I questioned this, “Let me get this straight…I’m only making a change in how this is billed and I always pay on time and I have been a long time customer and you are still charging me for this!?!?”

“Yes, ma’am, that is our policy.”

Well that cheesed me. No need to unload on the lady on the line, she’s just a minion.

“Oh fine,” I snapped, “Just make the change.”

Then it took another fifteen minutes as the call agent waited for their computer system to respond. Waited. And waited. And waited.

All in, the call took forty minutes of my time. FOUR ZERO minutes. Whisky. Tango. Foxtrot.

So, this morning, Very Large Telecom Company called me and asked me to take a survey regarding my experience yesterday.

Oh I do love it when I get to take a survey after a crap experience.

When I bought my first car, I was treated so poorly by the shark of a salesman that when I was sent a survey from the car manufacturer, I not only filled out the form, I attached three pages with details, figures, facts, dates and times. The shark was demoted to the used car lot and I was given several free tanks of gas. It wasn’t even the free gas I was after, I just wanted SOMEONE to know how poorly their employees were representing them.

Also, it should be said, if I get really good service and I am asked to take a survey, I will gladly answer the questions and sing praises. That kind of behavior should be rewarded. After managing two different call centers, I happen to know that often times these survey results are used in annual performance reviews for call staff.

So this morning, on every question that pertained to the call rep, I gave very high scores. She really was very lovely, and certainly stuck in a bad situation.

On every question that pertained to “call length” and “time to resolve the issue” I gave them the lowest possible marks. One on a scale of one to ten.

Look, Very Large Telecom Company doesn’t give two rat’s butts about my one on a scale of one to ten but hey, they asked.

It kind of felt good to say my piece. Felt good in that evil glee sort of way.

I do love me some survey.







Image from Savage Chickens by Doug Savage.




My Annual SEO Baiting

Yes, it’s that time of year again….



Pandering

Originally posted January 12, 2011


Today, I’m going to pander to the keyword search.

Oh yes I am…pander a go-go.

You know, it’s an odd thing to look at the visitor stats for my little ol’ blog and see what exactly brings folks around.

I’ll have you know, the NUMBER ONE reason people visit my blog is because of a single post I did on the geometric wonder known as the trapezoid.

I’m not even kidding. “Trapezoid” is the number one most searched keyword for Oh Fair New Mexico.

I think I may have helped schoolchildren around the globe by posting a photograph of a trapezoid in real life, my former office building.

Here it is:



There is she is, folks! A trapezoid! In real life! Right there!

Trapezoid, trapezoid, trapezoid (<- Now I'm just baiting the search engines....) What is a trapezoid? (< - still baiting) In case you don't know what a trapezoid looks like, I have something for you:



Ain’t she a beauty! An isosceles trapezoid! That’s HOT!

Why all the pandering? Well, I recently noticed via an image search that some kindergarten class in Washington DC has robbed me of my trapezoid-based SEO.

Oh hell no!

I’m taking back the trapezoid.

Love the trapezoid! Embrace the trapezoid!

If you’re a Brit, enjoy the trapezium!

There…that should do it.




Sólo en Costa Rica (Only In Costa Rica)

I may have only spent a week in Costa Rica but my coworker (who is a lifelong resident) has made me an honorary Tico. She is my favorite Central American employee and loves to share stories with me about what goes on in CR. What I mean is the kind of stories that make the locals shake their head and laugh, because what else can you do?

Today she shared a photo and a link to the Facebook page Sólo in Costa Rica. This is a page by Ticos and for Ticos. Photos are submitted from around the country. The page is all in Spanish and even if you don’t understand the language, you’ll get a laugh from the photos. (that said, some of the comments are priceless)

Here is but a small sampling:


This the photo that she sent to me this morning with the comment:

Look this picture, those cows are resting in the main door of a Bank in Alajuela downtown! Only in Costa Rica can happen those things.


I suggested maybe someone was making a deposit? *cue the laugh track*





And then there is this one. The folks who posted it suggested maybe this is the CR way of recycling?





The comment here asks “What, is this for tying their horse?”





This one came with the caption “Gordo, where did you leave the eggs?” Yipes!





And finally, my favorite by far. It was suggested that this is the Costa Rican entry to the world of abstract art. It’s very Salvador Dali meets asphalt.





All of these and way, way more can be found on the Sólo in Costa Rica Facebook page.

¡Pura vida! and Happy Friday.




Once Again, The Brits Are Kicking Our Lexiconic Butts

As a certified lover of words, I always patiently await the annual “word of the year” results.

The word of the year is often made up, a new entry to the lexicon, and relates to the popular culture of the previous year.

Previous winners have been things like hanging chad and nukular.

This year seemed ripe with contenders. Gangham style comes to mind. Fracking. 47 percent.

So today I was a little disappointed to learn the word of the year for the US, as determined by Oxford Dictionaries is: gif

Good lord. That’s not a new word. That’s been around forever and I am not sure it was used any more this year than in the past.

So then I checked with SFGate who do their own poll and selection. Their choice this year is fiscal cliff.

*sigh*

Lame.

Then I noticed that Oxford also lists a UK word of the year. That word for 2012 is: omnishambles

Coined by the writers of the satirical television programme The Thick Of It, an omnishambles is a situation that has been comprehensively mismanaged, and is characterized by a string of blunders and miscalculations.


I like their word better. Much better.

I think I’m going to adopt it.







Image from IBN Live.com.