Customer Service Has Not Died

Despite all appearances to the contrary, customer service has not died.

Nope, there is still a small patch of wonderful service to be found in Southern New Mexico.

You’ll recall a week ago, I wrote of my joy and my subsequent despair regarding buying actual New Mexico grown chiles here in Northern California.

In that blog post last week, I mentioned that I wrote a rather terse letter to the New Mexico Department of Agriculture, complete with photographs, about my sorrow.

In fact, I’ll let you in on the text of my actual letter, sent to Mr. David Lucero at the NMDA:

_____

Dear Mr. Lucero – I found your email address from the www.nmda.nmsu.edu
webpage, though I’m unsure if you are the right person to contact.

I am a native New Mexican now living in Northern California and while on
a Southwest Airlines flight, I was happy to see an ad in their inflight
magazine for Hatch Green Chile coming to a long list of supermarkets in
my area.

My husband and I plan to buy a lot as we enjoy our green chile
throughout the year by finding kind friends back home to bring us the
good stuff.

While at Whole Foods recently in (town name redacted), California, I saw a sign for “Hatch peppers” and I was very happy (Whole Foods was on the list of stores that would carry the product).

As I picked a few from the pile, I looked closer at the sign and I
noticed it said “grown in California.” (see photo attached)

Now, I’m confused. Is this the “real thing” as advertised by the NMDA
and just mislabeled? Or has someone appropriated the Hatch name for
not-Hatch peppers?

I chose not to buy any that day as I’m unsure.

Hence why I’m coming to you for advice and guidance.

Are Hatch chiles going to be available in the Northern California Bay
Area? Also, is someone perpetrating a terrible fraud by selling
California grown peppers under the branded Hatch name?

On behalf of my family, we thank you and appreciate any guidance you
would provide.

All my best,

Karen Fayeth

_____

Honestly…I expected no reply.

Imagine my surprise when not only did I receive a VERY nice email from Mr. Lucero thanking me for providing this information, he also told me that he’s taken up the issue with his national Whole Foods buyer (who was cc’d on the email) and also with his shipper, Seco Spice (also cc’d on the email).

Then, and here’s where my mind gets blown, Mr. Lucero indicated that a Mr. Ogaz from Seco Spice would be happy to send me along a box of roasted and peeled chile if I’d be willing to pay shipping.

Holy jumping jehoshaphat!

So I’m currently getting shipping costs from the very kind Mr. Ogaz.

That’s amazing.

I want to publicly thank both Mr. Lucero and Mr. Ogaz for helping a poor New Mexico expat find her way home via the ol’ dinner plate.

By the by, I checked with my friends down in the greater Las Cruces and Anthony metropolitan areas and they know the Ogaz family and Seco Spice and can vouch that they are top notch people and growers.

So here’s a HUGE public thank you and a plug for the good people over at Seco Spice and the NMDA.

: sniffle : It makes me very proud to be a New Mexican.

I haven’t stopped blogging….

…but I’m afraid I’m going to miss another day. I *hate* missing blogging days. I’ll do my best to make up the two missed days in some way this week.

I’ve been asked to teach a four hour course today on behalf of an association of professional people who do what I do for a living (I’ll demure on my job role…a girl’s gotta have some secrets).

Four hours? *I* don’t even want to listen to me talk for four hours! Good gracious!

Anyhow, it’s a big honor and I have my big ol’ PowerPoint slide deck ready to go.

But I’m scared. I mean, I’m excited. But I’m skeered too.

This is four hours facing a room full of my peers.

Whooooa. Soooo grown up.

Anyhow, I’m up to the task, but forgive my inattention to the blog for a couple days. I should be back tomorrow.

The Tradition of One Thousand Paper Cranes

Are you familiar with the Japanese tradition of folding one thousand origami paper cranes?

From Wikipedia:

“An ancient Japanese legend promises that anyone who folds a thousand origami cranes will be granted a wish by a crane, such as long life or recovery from illness or injury. In Asia, it is commonly said that folding 1000 paper origami cranes makes a person’s wish come true.”

I have always been enchanted by this tradition, and many years ago when the daughter of a friend was to be married, I even helped participate in the tradition by helping the bride fold a thousand cranes before her wedding day.

It is an act of diligence, of repetition, of bringing yourself and your heart to each crane.

I was reminded of this tradition today, as I contemplated the creation of this, my one thousandth post here at Oh Fair New Mexico.

Each post is, to me, like a beautiful origami crane, my own work of art constructed from the folds of my brain, the diligence of my psyche, and the creativity of my Muse.

The posts vary widely in topic and scope. I started out as a homesick New Mexican looking to assuage my guilt by talking about home. Three years later, it still holds that space for me, but it’s also grown well beyond, helping me to find my voice and my writing style.

I’m grateful to each and every reader who stops by and gives me their eyeballs for a few minutes. Especially those readers who have been here long enough to remember that The Good Man used to be The Cute Boy.

When I started this blog back in 2007, I hoped I’d be able to make it last for a year. I’ve well exceeded that goal.

So today, as I finish folding my one thousandth crane, I string them all together and let them take flight upon the wind. I’ve cast my cranes to the fates and I send them all out with the best of me on the wing.

Tomorrow, I’ll sit in front of a blank Word document and start again, folding the first crane in the next series of one thousand.

May we all make a beautiful wish that comes true.

Mine already did.




Image source: Hakobyan Hayk’s Blog